My computer will randomly freeze and it will say the card has stopped working and recovered and i cant determine why? Originally EVGA support had thought it may be my GPU so we got it replaced, however the issue still remains. I have monitored my temps and they are perfectly fine, while playing BF1 on ultra the GPU stays below 60c and the CPU around 50c. The computer only seems to have issues when playing games, not for any other tasks. It also is random i can go 5 minutes before it happens, or 5 hours, there is no warning. I have taken it to a computer store in town but frankly they couldn't find a solution. Solutions i have found on this site haven't helped so far. I have ran DDU and completely removed the driver and rolled back to older versions but still nothing. I have ensured the voltages are correct as well with an EVGA Tech. My current work around is bumping the TDR time and now it stutters but that is not a fix...any ideas this has been haunting me for the past few months. Thanks in advance!

Specs: 
MSI X99A GAMING 7 ATX Motherboard ‑ LGA2011‑v3 Socket

Intel i -7 5930K

Crucial Ballistix Sport 16GB Kit (4GBx4) DDR4 2400 MT/s (PC4-19200) CL16 SR x8 Unbuffered DIMM 288-Pin Memory BLS4K4G4D240FSA

EVGA Supernova 1200 P2 Power Supply 80PLUS Platinum Certified 1200W ATX Power Supply with ATX12V 1200 220-P2-1200-X1

EVGA GTX980 CLASSIFIED ACX 2.0 4GB GDDR5 256bit, DVI-I, DP x 3, HDMI, SLI Ready Graphics Cards 04G-P4-3988-KR x2

Oops, sorry!


Yeah i'm using windows 10 Education, 64-bit
Current GPU driver is 376.19.


Not sure what you mean by sound driver, i have 
High Definition Audio, Nvidia Virtual Audio Device (WDM), Realtek High Def, XSplit Stream Audio, and Yeti Stereo, however i only have my High Def one going through my monitor. All the others are not being used other than the Yeti for recording.

As for issues i'm not seeing any :/



 

Try running the card in debug mode.

Run Memtest86: https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

I had a similar issue with games stopping and my computer freezing. It turned out to be my virtual memory settings. Try Microsoft forums on how to increase it. I set mine to allow windows to pick the size used for virtual memory. No more issues after that. Hope this helps

So i followed all steps and it didn't work. I tried re-installing Windows 10 and t seemed to work for a few days then flared back up. Any other ideas? 

Running what version of Win 10 ?  anniversary 1607 ?
 
If so do this LINK
pcgamesn.com/how-to-turn-off-gamedvr-windows-10
 
Are you running Nvidia Experience ?
 
If so, DDU (default settings, safe mode with reboot) then install newest driver, custom install option, GPU driver and Physx ONLY, choose Clean Install

Cool GTX
Running what version of Win 10 ?  anniversary 1607 ?
 
If so do this
pcgamesn.com/how-to-turn-off-gamedvr-windows-10
 
Are you running Nvidia Experience ?
 
If so, DDU (default settings, safe mode with reboot) then install newest driver, custom install option, GPU driver and Physx ONLY, choose Clean Install

 I am running windows 10 and yes its 1607 i will try turning off game dvr.
 
I have already used DDU and clean installed without Experience and with. Both still produced the error. I will see if turning off the gamedvr works. 

, i will run the memory test at the end of the night that way i can get multiple passes and check it in the morning.


Thanks for your help guys ill keep you posted!

Zuhl3156
IDK, those memory modules are not on the compatibility list for that motherboard:
That doesn't mean that they won't work, it just means that MSI did not test them for compatibility. As I had suggested above, download and burn a ISO for Memtest86+ and see if it'll successfully run without giving any errors to see if there is any problem with the RAM:
Some users are having issues with later versions of Windows 10 also. If you install a fresh copy and things are working fine then copy the version number and see if Windows 10 is upgrading itself to a newer build that is causing you the problems.

So i ran memtest over night and it completed with no errors.  I also checked voltage rails as Tech_Garrett suggested and they are staying steady. I will try DDU one more time and cross my fingers.  Also my ram is not running in XMP mode.

So you have your ram setup manually to the correct specs or are you just running them at default bios settings?




I just set them manually in BIOS, previously i was just running them at default. Here are the images, not to familiar with editing frequencies in BIOS so hopefully i did it correct.
 

ThomasHolland

Sajin

ThomasHolland
Also my ram is not running in XMP mode.

So you have your ram setup manually to the correct specs or are you just running them at default bios settings?

So after adjusting it in bios, it still crashed. In event viewer the error was just "Display driver nvlddmkm stopped responding and has successfully recovered."

Did you try underclocking the card fully on both the core & memory using msi afterburner?

ThomasHolland
Trying that right now, i have gone as low as both will go. What impact does it have, out of curiosity?

Reduced performance while gaming. Running the card fully underclocked should bring the card back into stability if the factory overclock is unstable. 

ThomasHolland

Sajin

ThomasHolland
Trying that right now, i have gone as low as both will go. What impact does it have, out of curiosity?

Reduced performance while gaming. Running the card fully underclocked should bring the card back into stability if the factory overclock is unstable. 

I didnt think the acx 2.0 came overclocked? It seems to be working so far, haven't got to test it extensively. I had RMA'd the card and got it replaced not to long ago so Im not sure why i cant run it at the normal speeds. 

The classified cards always come with a factory overclock applied.

Zuhl3156

ThomasHolland
 
I didnt think the acx 2.0 came overclocked? It seems to be working so far, haven't got to test it extensively. I had RMA'd the card and got it replaced not to long ago so Im not sure why i cant run it at the normal speeds. 

When a defective video board is returned for repair, the technicians will perform some tests, check voltages and different signals for strength, continuity and being within spec. The defective component is isolated and replaced. The board is then tested and recertified. There can always be another component on the verge of failure that isn't found during the initial testing that will fail under normal useage in a customer's PC at a later date. Nothing to worry about really. These are static sensitive products and these things happen. It might be time to apply for an RMA replacement again. If it is, just keep your fingers crossed and hope you get a real workhorse this time.

The only reason i was curious if it was possibly other hardware is because it happened with other cards too.  I have two 980s (only one in the system since the crashing started) but both have the same error. So far no crashing with the under-clocking but i will have time to actually push the system later tonight and test more.

ThomasHolland

Zuhl3156

ThomasHolland
 
I didnt think the acx 2.0 came overclocked? It seems to be working so far, haven't got to test it extensively. I had RMA'd the card and got it replaced not to long ago so Im not sure why i cant run it at the normal speeds. 

When a defective video board is returned for repair, the technicians will perform some tests, check voltages and different signals for strength, continuity and being within spec. The defective component is isolated and replaced. The board is then tested and recertified. There can always be another component on the verge of failure that isn't found during the initial testing that will fail under normal useage in a customer's PC at a later date. Nothing to worry about really. These are static sensitive products and these things happen. It might be time to apply for an RMA replacement again. If it is, just keep your fingers crossed and hope you get a real workhorse this time.

The only reason i was curious if it was possibly other hardware is because it happened with other cards too.  I have two 980s (only one in the system since the crashing started) but both have the same error. So far no crashing with the under-clocking but i will have time to actually push the system later tonight and test more.

Report back as soon as you can. Does this issue happen in multiple games or is it just BF1?