EVGATech_MDecker

Nicklas0912
Hello.
 
I have 2x 980 ti Classfield in que for 2x GTX 1080 ACX  3.0.
 
Is there any way I can see how far im into the queue? or when it will be my turn:)?
 
and when does Evga get more GTX 1080 Home? is it just me or this time Nvidia just cant or will not make so many chips at the time..

 
Hello,
 
I checked on your two active step up's and I see they were created late into July which means you likely have a bit of a wait time in queue.
 
Sadly I cannot determine the time in queue but we appreciate your patience.
 
We will email you directly with further information and instruction when it is time for the next step.

PauluS87
I am waiting from 26 june and still no step 2....

EVGATech_MDecker
Depending on the card you selected for your step up option you may move through the queue faster or slower depending on stock.
 

Nicklas0912
Thanks alot for your reply.
 
I will wait, and see how it go :)
 
can I always PM you?

Yes you can PM me with simple questions but for most matters of support it is best to email supporteu@evga.com for EU and support@evga.com for NA

Nupraptor
I can't send PMs (haven't made any forum posts...) but I wanted to express my frustration at the current status of the Step Up program. I purchased a GTX 970 in June specifically so I wouldn't have to be constantly checking retailer stock on the 1070s every day. I figured the Step Up program would be a good way to go ahead and build the rig I had in mind now and upgrade when the 1070 was in stock. But I'm honestly at the point where I'm about to consider the purchase of my 970 a loss and just buy a 1070 outright. Being able to view my place in the queue would at least alleviate the frustration, so I had some kind of timeframe to work with.  If I knew that I was getting close, I would hold off on purchasing a replacement. But checking my inbox every day has become even more frustrating than checking nowinstock.net. 

Nupraptor
Because it doesn't meet my performance needs. I bought it with the intention of only having it for a very short period of time. I'm missing out on having the kind of gameplay experience that I desire. It's different because that's two months of having the kind of performance I'm looking for vs. not having it. Any further questions that do not pertain to what my post was about?
 
I'm not complaining about not having a 1070, I'm complaining about the lack of communication on EVGA's part by removing the ability to view one's place in the queue. 
 
I could get the e-mail tomorrow or I could get it 2 months from now. I have no way of knowing. Once approved, I have 7 days to pay the upgrade difference but, depending on when I get notified, I might not have the funds within that period. Whereas if I knew I was getting close, I could set aside the money for it. Basically, it's not a consumer friendly move on their part. 

InvidiaSuperbia

Skarlen

Nupraptor
Because it doesn't meet my performance needs. I bought it with the intention of only having it for a very short period of time. I'm missing out on having the kind of gameplay experience that I desire. It's different because that's two months of having the kind of performance I'm looking for vs. not having it. Any further questions that do not pertain to what my post was about?
 
I'm not complaining about not having a 1070, I'm complaining about the lack of communication on EVGA's part by removing the ability to view one's place in the queue. 
 
I could get the e-mail tomorrow or I could get it 2 months from now. I have no way of knowing. Once approved, I have 7 days to pay the upgrade difference but, depending on when I get notified, I might not have the funds within that period. Whereas if I knew I was getting close, I could set aside the money for it. Basically, it's not a consumer friendly move on their part. 

So next time buy your GPU from ASUS, or Gigabyte, or Zotac, and take advantage of their incredibly generous step up processes.
 
Wait a minute...........
 
Even offering a step up is more consumer friendly than any other vendor, who would basically just say lol tough luck enjoy taking a bath ebaying your out-of-date hardware. Complaining about the time it takes is like complaining about a complimentary meal. You're already getting a better deal than you'd get elsewhere.
 
When you bought your 970 nobody told you "and you can step up right away!", you made the assumption it would be a quick process without any evidence to suggest that would be the case. If having the "gameplay experience" you want was so important then you should have waited. You can dress it up however you like but the fact is it sounds more like "waaaaahhhh I want the new thing right away ;_;" than anything else. You can have just as much fun with your 1070 in September as you could have had with it in June. Nobody is going to break into your house and permanently uninstall all your games. Nothing is stopping you putting the money aside now so it's ready, and if you're in such dire financial straits that you need advance notice to scrape the cash together then maybe luxury high end computer components shouldnt be on your shopping list.

This is truly a poor cop-out.
 
Just because other companies don't offer the program doesn't mean it was a good move for EVGA to make their program LESS consumer friendly. The queue number used to be posted, they removed that and really had no substantial reasoning behind it.
 
Sure, EVGA is wonderful for offering the Step-Up program, but again it doesn't excuse making it go from a completely consumer friendly program to one that has flaws and becomes more of a hassle for consumers for no legitimate reason.

Skarlen

InvidiaSuperbia

Skarlen

Nupraptor
Because it doesn't meet my performance needs. I bought it with the intention of only having it for a very short period of time. I'm missing out on having the kind of gameplay experience that I desire. It's different because that's two months of having the kind of performance I'm looking for vs. not having it. Any further questions that do not pertain to what my post was about?
 
I'm not complaining about not having a 1070, I'm complaining about the lack of communication on EVGA's part by removing the ability to view one's place in the queue. 
 
I could get the e-mail tomorrow or I could get it 2 months from now. I have no way of knowing. Once approved, I have 7 days to pay the upgrade difference but, depending on when I get notified, I might not have the funds within that period. Whereas if I knew I was getting close, I could set aside the money for it. Basically, it's not a consumer friendly move on their part. 

So next time buy your GPU from ASUS, or Gigabyte, or Zotac, and take advantage of their incredibly generous step up processes.
 
Wait a minute...........
 
Even offering a step up is more consumer friendly than any other vendor, who would basically just say lol tough luck enjoy taking a bath ebaying your out-of-date hardware. Complaining about the time it takes is like complaining about a complimentary meal. You're already getting a better deal than you'd get elsewhere.
 
When you bought your 970 nobody told you "and you can step up right away!", you made the assumption it would be a quick process without any evidence to suggest that would be the case. If having the "gameplay experience" you want was so important then you should have waited. You can dress it up however you like but the fact is it sounds more like "waaaaahhhh I want the new thing right away ;_;" than anything else. You can have just as much fun with your 1070 in September as you could have had with it in June. Nobody is going to break into your house and permanently uninstall all your games. Nothing is stopping you putting the money aside now so it's ready, and if you're in such dire financial straits that you need advance notice to scrape the cash together then maybe luxury high end computer components shouldnt be on your shopping list.

This is truly a poor cop-out.
 
Just because other companies don't offer the program doesn't mean it was a good move for EVGA to make their program LESS consumer friendly. The queue number used to be posted, they removed that and really had no substantial reasoning behind it.
 
Sure, EVGA is wonderful for offering the Step-Up program, but again it doesn't excuse making it go from a completely consumer friendly program to one that has flaws and becomes more of a hassle for consumers for no legitimate reason.

So would you rather they do it the way they do now, or just not offer step up at all?
 
If queue numbers were visible all of these,"whhaaaa where am I in the queue this isn't faaaiiirrrrr" posts would just be replaced with "waaaaahhhh the queue is moving too slowly this isn't faaaiiirrrrr" posts. 
 
EVGA basically can't win with some people and it boils entirely down to impatience and a total lack of understanding in how the step up program works.
 
I've been waiting for 2 months for my 1080 and when the queue was visible I was up over 1500. I've got no idea where I am now but I expect it'll be another few months at the least and that's ok. EVGA never made any timeline promises so I have nothing to hold them to account over. I'm fine with my 970 for now, the 10 series existing hasnt made my 970 perform any worse.

kmonsen77

Skarlen

InvidiaSuperbia

Skarlen

Nupraptor
Because it doesn't meet my performance needs. I bought it with the intention of only having it for a very short period of time. I'm missing out on having the kind of gameplay experience that I desire. It's different because that's two months of having the kind of performance I'm looking for vs. not having it. Any further questions that do not pertain to what my post was about?
 
I'm not complaining about not having a 1070, I'm complaining about the lack of communication on EVGA's part by removing the ability to view one's place in the queue. 
 
I could get the e-mail tomorrow or I could get it 2 months from now. I have no way of knowing. Once approved, I have 7 days to pay the upgrade difference but, depending on when I get notified, I might not have the funds within that period. Whereas if I knew I was getting close, I could set aside the money for it. Basically, it's not a consumer friendly move on their part. 

So next time buy your GPU from ASUS, or Gigabyte, or Zotac, and take advantage of their incredibly generous step up processes.
 
Wait a minute...........
 
Even offering a step up is more consumer friendly than any other vendor, who would basically just say lol tough luck enjoy taking a bath ebaying your out-of-date hardware. Complaining about the time it takes is like complaining about a complimentary meal. You're already getting a better deal than you'd get elsewhere.
 
When you bought your 970 nobody told you "and you can step up right away!", you made the assumption it would be a quick process without any evidence to suggest that would be the case. If having the "gameplay experience" you want was so important then you should have waited. You can dress it up however you like but the fact is it sounds more like "waaaaahhhh I want the new thing right away ;_;" than anything else. You can have just as much fun with your 1070 in September as you could have had with it in June. Nobody is going to break into your house and permanently uninstall all your games. Nothing is stopping you putting the money aside now so it's ready, and if you're in such dire financial straits that you need advance notice to scrape the cash together then maybe luxury high end computer components shouldnt be on your shopping list.

This is truly a poor cop-out.
 
Just because other companies don't offer the program doesn't mean it was a good move for EVGA to make their program LESS consumer friendly. The queue number used to be posted, they removed that and really had no substantial reasoning behind it.
 
Sure, EVGA is wonderful for offering the Step-Up program, but again it doesn't excuse making it go from a completely consumer friendly program to one that has flaws and becomes more of a hassle for consumers for no legitimate reason.

So would you rather they do it the way they do now, or just not offer step up at all?
 
If queue numbers were visible all of these,"whhaaaa where am I in the queue this isn't faaaiiirrrrr" posts would just be replaced with "waaaaahhhh the queue is moving too slowly this isn't faaaiiirrrrr" posts. 
 
EVGA basically can't win with some people and it boils entirely down to impatience and a total lack of understanding in how the step up program works.
 
I've been waiting for 2 months for my 1080 and when the queue was visible I was up over 1500. I've got no idea where I am now but I expect it'll be another few months at the least and that's ok. EVGA never made any timeline promises so I have nothing to hold them to account over. I'm fine with my 970 for now, the 10 series existing hasnt made my 970 perform any worse.

I would rather there was no step-up, and I think it would be better for EVGA too. I have waited close to 2 months now, and I'm pretty sure I will not go EVGA again even if I do get a step up at some point in the future.
 
It is just a lot smarter to follow the news and hold of any purchase when there are new cards around the corner.
 
EVGA has not done anything wrong, but I regret the purchase and it is a bad customer experience. Just my 2c.