I am new to these forums, but wanted to just see if I can get some help regarding an RMA, as I am in the process of packing the item. I have tried calling EVGA twice but this man did not seem too helpful. I only wanted to know which items from the Hybrid Cooler kit EVGA would want me to send back as I know that both the asetek pump, and the hybrid shroud are both vital components (the new shroud for the gtx 1080 kit is a lot beefier than previous shrouds. Its not just a bit of plastic on top anymore.)
He told me that I could keep the accessories, such as the screws and the manual, but did not mention the shroud. I asked him about the shroud, but he just flat out said 'I don't really have a clue'. There was an awkward silence as he moaned telling me he was going to get hold off someone to help me find the answer but I doubt he never rang anyone let alone did anything as I could hear him breathing down the phone lol!
 
Anyways, he just told me he didn't have a clue, and told me that I should not send back the shroud as all they want is the pump. But then I asked him what if I don't get the shroud back as I will be in trouble if that is so. I just want someone to clarify to me what EVGA want me to send in the RMA package. As it stands, I have kept the screws, the manuals, but have packaged the asetek pump/cooler, and the shroud. Hope someone can help. This is not an advanced RMA just a standard RMA so I presume a replacement will be sent out once they get my item but do not want them to turn round and tell me I forgot to put something in the box.

That's good to know, I just cannot fathom as to why the guy on the phone just couldn't tell me any of this stuff. Regardless, I am happy to hear that as I have sent all bits back along in the box but have yet to receive anything about a replacement being sent out. As it stands the site is telling me that they are preparing to ship product, but it has been like this since 28th of July. Will it get shipped soon or do I have to wait long?
 
I hope I get my replacement soon as summer temps are starting to affect my founders edition!

I see, well, thank you for the prompt reply. Unfortunately I just got a rather vague message from a person called 'Wagner' telling me that they have none in stock, and that there will be a delay. No apologies or anything. Now I don't know how long I am going to have to wait but I wish I had known about these possible delays as I do not want to be stuck with this foundation stock cooler, plus I paid a good amount of money to Scan in order to have this cooler. I am rather frustrated!