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HELP - Z87 Stinger - Soundcard is bust

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jondoh
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2016/02/13 16:39:00 (permalink)
Good day people,
 
Yesterday out of the blue my Z87 Stinger's soundcard stopped working. Try as I might, with driver reinstall, bios flashing, etc, the soundcard isn't there, not even on device manager. I think it's gone out completely, should I RMA it? I tried about everything I could remember. Even on MSINFO32, there is no device shown (my Z170 shows the nvidia soundcard and the realtek on the board). Anyone had a similar problem?
 
Thanks for your help!
#1

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    Zuhl3156
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    Re: HELP - Z87 Stinger - Soundcard is bust 2016/02/15 04:41:02 (permalink)
    The only thing left for you to do is try it in another PC. If it's dead in there too then it has breathed its last gasp of air and is time to apply for RMA replacement.

     
     https://www.heatware.com/u/100032/to
    #2
    jondoh
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    Re: HELP - Z87 Stinger - Soundcard is bust 2016/02/15 10:37:45 (permalink)
    But it's the soundcard on the motherboard Zuhl3156 , which is why it's weird... Using MSINFO32 it only shows the following info.
     
    So... Should I go with RMA?
     

    #3
    Zuhl3156
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    Re: HELP - Z87 Stinger - Soundcard is bust 2016/02/15 10:55:28 (permalink)
    Oh, that's different. Yes, apply for an RMA replacement. I was under the impression you were using an add-in sound card. My apologies.

     
     https://www.heatware.com/u/100032/to
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    jondoh
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    Re: HELP - Z87 Stinger - Soundcard is bust 2016/02/15 11:32:00 (permalink)
    Thanks anyway. I've contacted tech support, my first RMA \M/
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