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Helpful ReplyEVGA Precision Reporting a Different Card Model?

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Arteom
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2016/02/05 22:39:26 (permalink)
Hello Everyone!
 
Hopefully someone can give some insight to this issue, because I'm somewhat worried and thinking that I got diffed with this new video card.
 
I purchased a GTX 970 SSC Edition about a month back on eBay for $260 + $22 Shipping. The card came and it looked just as promised, and a 970 SSC Edition, all neatly packed it looked like a genuine 970, body, sticker, SSC Stamped into the body here and there... Today I installed EVGA PrecisionX because I noticed my idle temps where in the mid 50's, and I wanted to figure out whats up. I noticed the fans weren't on and I took care of that issue and now hover around 35ºC. 
 
Then to my surprise, I noticed that the system registered the card as a GTX 960 FTW Edition? I look via CUPID HWM Monitor, same, a GTX 960 I look at Computer management, again GTX 960. I am more than confident that I got shifted on this card, but I thought it wouldn't hurt to ask, is it possible perhaps some software or anything likewise is falsely reporting it? I am guessing this guy simply replaced the body of the card and sold it to me thinking I wouldn't notice. 
 
Thanks Guys! 
#1
joseph305
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 06:56:27 (permalink)
so , what model does it say it is ?  
how many power connectors on it ?
 
 
 
 

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Zuhl3156
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 07:02:30 (permalink)
I think you got snookered and should start a PayPal dispute to get your money back. This happens more often than you think especially at eBay.
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the_Scarlet_one
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 07:04:01 (permalink)
The cooler can EASILY be switched between cards.  Check the serial number on the Guest RMA page and post the part number that is on the sticker as well.
 
The cooler is Simply held on by 4 or 5 small screws.. nothing else.  He may have just ripped you off more than likely, and you need to file a dispute immediately.  Make sure you reference the card you purchase and all of the information you have provided against the serial number (do NOT post your serial number, just the information provided by the number)
 
Also, open GPU-Z and post the results that it shows as well.
 
Zuhl3156
I think you got snookered and should start a PayPal dispute to get your money back. This happens more often than you think especially at eBay.


 
Precisely why I stay away from fleabay now.
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BrandonS
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 07:06:26 (permalink)
Unfortunately if GPU-Z and HW Monitor are reporting the card is a 960 it's likely the card is a 960, and I would recommend contacting eBay about the purchase. 
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Zuhl3156
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 07:09:21 (permalink)
I signed up at eBay hoping to sell some of my old hardware but with all of the shady business going on over there I decided I had better avoid it and abandoned that idea in a hurry. Some newb would burn out my hardware, return it with a dispute and I would have a collection of useless equipment sitting here. Nothing stopping them from changing shrouds on my video boards either and sending me back a burned out older unit.
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bsmegreg
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 07:28:04 (permalink) ☄ Helpfulby EVGATech_BrandonS 2016/02/06 07:28:58
To help your dispute you may ask PayPal if it would be good to remove the cooler, clean off the chips thermal paste using alcohol wipes (medical for example) and take a picture of the actual chip. A GTX 970 has a GM204-xxx-xx. A GTX 960 has a GM206-xxx-xx. That is very solid physical evidence. You can place the cooler in the same photo to show how it's different. Basically, like how Intel prints the model on their CPU's, so does NVIDIA on their GPU's.

After you have the photo done you will need to redo the thermal paste for return. Thermal paste can be purchased for $5-10 if you do not have some already and follow a guide online to reapply it.

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BrandonS
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 07:29:20 (permalink)
Great advice bsmegreg. 
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Methodical2
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 10:07:06 (permalink)
Who was the seller?  Definitely file with them, immediately.  Do you still have the Ebay advertisement where it states it was a 970 or anything that states this?  Let us know how this shakes out, too.

"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic"
 
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#9
Arteom
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 12:12:05 (permalink)
Wow, thank for the inputs guys! This was my first post on the forum and everyone is so polite and knowledgeable. Thanks for all your help! 
 
Here is a quick overview of the current situation: 
1. The serial number is bogus, I assume it's just a home printed sticker.
2. I contacted the seller, greatdeals221 , and basically got a 'nothing I can do'. Stating that he sources his items in bulk via Best Buy and the exchange most likely happened there, and he holds no responsibility.
3. I contacted eBay customer support and they said too late, its been more than 30 days. I tried to speak with them sensibly and express the technicality in this case was different, it's a counterfeit item that upon initial impressions/ usage had no signs of spurious activity. They suggested me to contact PayPal.
4. I contacted PayPal, fortunately, they have a 180 day protection policy so they accepted my case for review. From the case transcript I can see that the seller revived a phone call from PayPal roughly two hours ago and they have gathered his input. The cause is under review for resolution. 
 
Hopefully we can reach a consensus. I'm tired of people thinking they can do whatever they want on eBay. I have a connection to a district attorney that deals with civil cases and he mentioned that because the seller is also in California, taking this to small claims would be relatively simple and inexpensive, but I honestly don't want to go that far. 
 
For anyone curious, here is a link to the listing that I purchased the card from:  
 
I will keep everyone updated, if your interested in how this all works out. 
 
post edited by Arteom - 2016/02/06 12:19:34
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the_Scarlet_one
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 12:20:29 (permalink)
You don't have enough posts just yet to post a link, but if you break them link up like this (www(.)ebay(.)Com) we will be able to see it.
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Arteom
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 12:22:46 (permalink)
Scarlet-Tech
You don't have enough posts just yet to post a link, but if you break them link up like this (www(.)ebay(.)Com) we will be able to see it.



Oh, got it!
 
(http(:)//www(.)ebay(.)com/itm/151899272991)
 
You may also do a simple google search for the item number: 151899272991
#12
the_Scarlet_one
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 12:34:14 (permalink) ☄ Helpfulby Arteom 2016/02/06 12:54:24
Arteom
Scarlet-Tech
You don't have enough posts just yet to post a link, but if you break them link up like this (www(.)ebay(.)Com) we will be able to see it.



Oh, got it!
 
(http(:)//www(.)ebay(.)com/itm/151899272991)
 
You may also do a simple google search for the item number: 151899272991




 
No google search needed, Here you go http://www.ebay.com/itm/151899272991  (original listing: http://www.ebay.com/itm/EVGA-GeForce-GTX-970-4GB-SSC-ACX-2-0-04G-P4-3979-KB-/151899272991?nma=true&si=zRlx3EFwvUlJoa1sXlVW7weD23I%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
 
Seller: http://www.ebay.com/usr/greatdeals221?_trksid=p2047675.l2559  1076 Positive, 4 neutral, 8 negative reviews
 
Definitely NOT an EVGA serial number sticker on the back of the core.  What is the one on the far left?  This is what an EVGA Serial number sticker should look like: 
 
  
 
Seller does not offer returns. You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing.
 
 
*New other (see details): A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller’s listing for full details and description of any imperfections*  
 
*I guess they forgot to mention it may be a completely different card than advertised*
 
EVGA GeForce GTX 970 4GB SSC ACX 2.0 04G-P4-3979-KB in new condition. It doesn't come with it original box. Sold as seen in the photos. Thanks for looking.
 
Please contact me before opening a case or request.Please contact me before leaving a negative, neutral feedback.
Please contact me before leaving low stars in a feedback.
All issues with transactions can be handled quickly with message. Thank you
 
post edited by Scarlet-Tech - 2016/02/06 12:37:30
#13
Methodical2
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 12:35:40 (permalink)
Arteom
Wow, thank for the inputs guys! This was my first post on the forum and everyone is so polite and knowledgeable. Thanks for all your help! 
 
Here is a quick overview of the current situation: 
1. The serial number is bogus, I assume it's just a home printed sticker.
2. I contacted the seller, greatdeals221 , and basically got a 'nothing I can do'. Stating that he sources his items in bulk via Best Buy and the exchange most likely happened there, and he holds no responsibility.
3. I contacted eBay customer support and they said too late, its been more than 30 days. I tried to speak with them sensibly and express the technicality in this case was different, it's a counterfeit item that upon initial impressions/ usage had no signs of spurious activity. They suggested me to contact PayPal.
4. I contacted PayPal, fortunately, they have a 180 day protection policy so they accepted my case for review. From the case transcript I can see that the seller revived a phone call from PayPal roughly two hours ago and they have gathered his input. The cause is under review for resolution. 
 
Hopefully we can reach a consensus. I'm tired of people thinking they can do whatever they want on eBay. I have a connection to a district attorney that deals with civil cases and he mentioned that because the seller is also in California, taking this to small claims would be relatively simple and inexpensive, but I honestly don't want to go that far. 
 
For anyone curious, here is a link to the listing that I purchased the card from:  
 
I will keep everyone updated, if your interested in how this all works out. 
 


If that don't work, then contact your credit card company.  As a matter of fact, I would contact them anyway to let them know what's going just in case they pull some crap with the investigation.

"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic"
 
BlackE
Case:  Caselab Magnum STH10
MB:  Asus X670E Hero
CPU:  Ryzen 9 7950x (EK-Quantum Vector²)
GPU:  Asus 4090 TUF OC (EK-Quantum Vector²)
Memory:  G.Skill Trident Z5 Neo DDR5 (6000 @64gb)
Storage:  WD M.2 NVMe 2TB (OS), 2x4TB (Photography), 1TB (Games)
Fan Controllers: Aquacomputer Aquaero 6 XT & Octo
PSU:  EVGA 1200 P2
Monitor:  LG 48" UltraGear OLED 4k

 
#14
Arteom
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 12:49:29 (permalink)
 
Scarlet-Tech
Definitely NOT an EVGA serial number sticker on the back of the core.  What is the one on the far left?  This is what an EVGA Serial number sticker should look like: 



Not exactly sure, the card is in the case and I will need to take the computer out to take a picture, I need to change out case fans anyway so I will do that soon. 
 
Methodical2
If that don't work, then contact your credit card company.  As a matter of fact, I would contact them anyway to let them know what's going just in case they pull some crap with the investigation.



That wouldn't be very lucky in that regard. I paid via PayPal with a PayPal Balance, the purchase activity is not even on my credit card statement. 
#15
BrandonS
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 12:56:09 (permalink)
That's definitely not an EVGA serial number sticker as Scarlet_Tech mentioned. The one on the left isn't the SN you need either, although that may have more information on it; can you post a pic of the stickers on the left side? Unfortunately at this point you will need to take the issue up with Paypal. 
#16
Methodical2
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 13:03:46 (permalink)
There should be no limitation on fraud.  Perhaps you need to let ebay now that the SN is a fake and see how they respond.

"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic"
 
BlackE
Case:  Caselab Magnum STH10
MB:  Asus X670E Hero
CPU:  Ryzen 9 7950x (EK-Quantum Vector²)
GPU:  Asus 4090 TUF OC (EK-Quantum Vector²)
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Storage:  WD M.2 NVMe 2TB (OS), 2x4TB (Photography), 1TB (Games)
Fan Controllers: Aquacomputer Aquaero 6 XT & Octo
PSU:  EVGA 1200 P2
Monitor:  LG 48" UltraGear OLED 4k

 
#17
Arteom
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 21:36:20 (permalink)
So here are a few pictures of the actual card. Firstly, I just noticed it's actually different than from whats even pictured on the eBay listing, this one contains a legitimate serial number. Secondly, there is huge smudging around the sides, almost as if someone was  excessively handling it or re-soldering something. Thirdly, most of the screws are missing? Perhaps he lost them when he was changing the cooler. Lastly, the power connection is different, its only an 8 Prong not a 14 Prong connection. Additionally, I believe the SSC Editions are made in China, not Taiwan as shown here. 
 
Can anyone else spot additional differences? I will submit all of this as evidence to PayPal in the event I have to appeal their decision.  
 
Note: After I sent a payment, it took the seller about 4 days to ship out the card, despite the fact that his track record says 1 business day. It makes me wonder if he actually swapped everything after I already paid for it. 
" />" />
 
 
post edited by Arteom - 2016/02/06 21:53:19
#18
evilmustang66
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 21:54:01 (permalink)
also report to paypal the s/n is fraud and give them a link to this forum since a evga rep said the serial number sticker is fake paypal has more power to take money from the seller account period as it was false and misrepresented on the selling add , I know I bought a game for my console seller told it was perfect working order told paypal got my money back even sent them pics , but definitely take pics before tear down and of tear down to show the chipset id number on card

 http://heatware.com/eval.php?id=81289  

z97 evga z97 classy 32gb ddr3 corsair evga g2 1300 psu 1tb ssd etc x2 titan x 3sli with 980 hybrid coolers lian li pc desk
       


#19
evilmustang66
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 22:00:26 (permalink)
http://www.evga.com/Products/Specs/GPU.aspx?pn=D2307A93-F04B-4EF3-92F6-EB7008F53188
you have 811 days warrany left it a best buy card
 
edit your serial number okay from picture with paint or word

 http://heatware.com/eval.php?id=81289  

z97 evga z97 classy 32gb ddr3 corsair evga g2 1300 psu 1tb ssd etc x2 titan x 3sli with 980 hybrid coolers lian li pc desk
       


#20
Arteom
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 22:04:52 (permalink)
evilmustang66
 
you have 811 days warrany left it a best buy card
 
edit your serial number okay from picture with paint or word



Mustang, 
Please note that I cannot respond to personal messages. Secondly, I am not concerned about the serial number, it's not my cards' serial number anyway. The serial number belongs to the real GTX970 SSC, which of course this isn't. 
post edited by Arteom - 2016/02/06 22:06:59
#21
evilmustang66
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 22:09:50 (permalink)
take a screen shot of gpu z and hard ware id you also use nvida control panel under help then system information  to id the card too

 http://heatware.com/eval.php?id=81289  

z97 evga z97 classy 32gb ddr3 corsair evga g2 1300 psu 1tb ssd etc x2 titan x 3sli with 980 hybrid coolers lian li pc desk
       


#22
evilmustang66
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 22:10:39 (permalink)
remove your serial from the picture edit them out

 http://heatware.com/eval.php?id=81289  

z97 evga z97 classy 32gb ddr3 corsair evga g2 1300 psu 1tb ssd etc x2 titan x 3sli with 980 hybrid coolers lian li pc desk
       


#23
evilmustang66
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 22:18:43 (permalink)
http://www.bestbuy.com/site/evga-geforce-gtx-970-4gb-gddr5-pci-express-3-0-graphics-card-black/2496109.p?id=1219549325520&skuId=2496109
 
you are supposed to have two 6 pin psu connectors on that card in the picture you show link above is best buy 970 look at pics

 http://heatware.com/eval.php?id=81289  

z97 evga z97 classy 32gb ddr3 corsair evga g2 1300 psu 1tb ssd etc x2 titan x 3sli with 980 hybrid coolers lian li pc desk
       


#24
the_Scarlet_one
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 22:31:37 (permalink)
evilmustang66
http://www.bestbuy.com/site/evga-geforce-gtx-970-4gb-gddr5-pci-express-3-0-graphics-card-black/2496109.p?id=1219549325520&skuId=2496109
 
you are supposed to have two 6 pin psu connectors on that card in the picture you show link above is best buy 970 look at pics


His card is a 960, as stated in post one. He paid for a 970, and got a 970 shroud on a 960.
#25
_ParkerM
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/06 23:07:38 (permalink)
The card you have only has one SLI connector as well. The GTX 970 should have two. This is definitely not a GTX 970. I would recommend starting a case with eBay/contacting paypal. In addition, the SN sticker in the eBay listing photo is not one of ours. 
#26
Methodical2
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/07 08:45:28 (permalink)
You have all the evidence you need.  You just need to lay it out to Paypal/Ebay methodically, so don't rush to present this to them if you have time - take your time and make it very easy for them to follow.  How long do you have to present the info to them?  Man, I wish you use a credit card, it would be so much easier.  In the future, if you can, use a credit card when doing transactions on ebay and when using Paypal; cash payments are always harder to fight.
 
I think you will come out on top.  Oh, and don't contact the seller anymore, if you'd planned to do so; no need.  Let Paypal deal with him.  Curious, how long did you have the card before you realized this problem?
 
We are behind you.  I despise shiiisters like that.

"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic"
 
BlackE
Case:  Caselab Magnum STH10
MB:  Asus X670E Hero
CPU:  Ryzen 9 7950x (EK-Quantum Vector²)
GPU:  Asus 4090 TUF OC (EK-Quantum Vector²)
Memory:  G.Skill Trident Z5 Neo DDR5 (6000 @64gb)
Storage:  WD M.2 NVMe 2TB (OS), 2x4TB (Photography), 1TB (Games)
Fan Controllers: Aquacomputer Aquaero 6 XT & Octo
PSU:  EVGA 1200 P2
Monitor:  LG 48" UltraGear OLED 4k

 
#27
Arteom
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/16 09:05:49 (permalink)
UPDATE!
I got an e-mail from PayPal this morning, this is how it went: 
 
Thank you for contacting PayPal regarding case number PP-004-***-***-***. PayPal Purchase Protection (also known as Paypal Buyer Protection) is available to assist buyers who did not receive the item for which they paid with PayPal or in instances where an item received significantly different than what the seller described.  PayPal Purchase Protection does not include warranty protection for issues that may arise with an item after use. We recommend you contact your seller directly for assistance with resolving your issue or possibly the manufacturer of the item, as a product warranty may be available.
 
Thanks,
 Mesha
_______________________________________________________
 



 

 So, I did not win the case. I have no clue who reviewed the case and settled on this being a "warranty" issue. Now, I have contacted PayPal and asked why the case was favored toward the seller, the guy on the line looked at the pictures, links, and testimonies I have provided and decided within 5 minutes that something definitely didn't "look right". He seemed he knew a bit about computer hardware which is what I think ultimately led to his decision. Now, I received an email from PayPal simply stating to return the card to a provided address and PayPal will refund me the money. 
 
I think this is finally over, I'm going out to buy a REAL GTX 970 SSC so I can ship this thing back. I've learned my lesson. 
 
Thanks everyone for all your help, never could have won without you guys.
#28
Arteom
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/16 14:18:41 (permalink)
UPDATE 2
I have another update for you guys. So clearly the previous resolution with PayPal didn't go down well with the seller. He appealed the decision. Just now I got an email from PayPal stating that they have looked over the case once again and ruled in my favor. I am receiving a full refund without any obligation to ship the card back. I am waiting for the refund within a few days. 
 
I am unsure if this resolution will stand permanently, but we shall see. 
#29
the_Scarlet_one
formerly Scarlet-tech
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Re: EVGA Precision Reporting a Different Card Model? 2016/02/16 14:42:07 (permalink)
I have my figure crossed for you bud. I hope they continue to rule in your favor.
#30
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