EVGA

AnsweredZ170 FTW, DIMMs A1 and A2 do not work

Author
phdstudent
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 2015/11/23 17:59:46
  • Status: offline
  • Ribbons : 0
2015/11/29 21:01:52 (permalink)
My first motherboard was Asus Maximus VIII Hero, and when any of my memory modules (G.Skill F4-3000C15D-16GVR) were installed in DIMMs A1 or A2, the motherboard would post code 55 (Memory Not Installed). I first thought that the problem was with the processor because I noticed a few physical defects on it. After I replaced the processor, the problem persisted and I, therefore, decided that the motherboard was defective. I returned the motherboard and bought EVGA Z170 FTW but, even with this new motherboard, I have the same problem.
 
Thus, I have replaced the processor and the motherboard but, evidently, the cause of the problem is something else. The memory modules work without a problem in DIMMs B1 and B2. What else could cause this defect? Should I replace the power supply? My cooler is Cooler Master Hyper 212 EVO, and I do not think that I overtightened it.
 
Any help would be most appreciated.
#1
tfures
New Member
  • Total Posts : 28
  • Reward points : 0
  • Joined: 2011/06/07 12:23:53
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/11/29 22:14:10 (permalink) ☼ Best Answerby phdstudent 2015/11/29 22:31:31
Please try slot 1 for single channel or
slot 1 and slot 3 for dual channel
#2
phdstudent
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 2015/11/23 17:59:46
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/11/29 22:37:41 (permalink)
Dear tfures, when I install any of the modules in slots 1 or 2, I always get code 55 (Memory Not Installed). When either 3 or 4 is populated, the code is A2 (IDE Detect). Do you know what IDE Detect means?
In any case, I have two 8 GB memory modules which I cannot use for dual channel because both slot 1 and slot 2 do not detect the memory.
#3
Pgcmoore
CLASSIFIED Member
  • Total Posts : 2037
  • Reward points : 0
  • Joined: 2011/03/27 09:29:41
  • Location: Florida
  • Status: offline
  • Ribbons : 14
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/11/29 23:31:15 (permalink)
Memory (2 sticks) should be in slots 1 and 3
not 1 and 2  

post edited by Pgcmoore - 2015/11/29 23:34:40

Attached Image(s)


   "This program has performed an illegal operation and will be shut down"    
                              
                        My Affiliate Code is  05G-UGD-GZVU
 
#4
XrayMan
Insert Custom Title Here
  • Total Posts : 73000
  • Reward points : 0
  • Joined: 2006/12/14 22:10:06
  • Location: Santa Clarita, Ca.
  • Status: offline
  • Ribbons : 115
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/11/29 23:36:03 (permalink)
 
Slots 1 and 3 are the primary priority slots; slots 2 and 4 are the secondary slots. It is required to populate slot 1 first.   

            My Affiliate Code: 8WEQVXMCJL
 
        Associate Code: VHKH33QN4W77V6A
 
             
 
 
                  
 
 
 
          
 
   
 
           
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 



 
 
 
 
 
 &nbsp
#5
tfures
New Member
  • Total Posts : 28
  • Reward points : 0
  • Joined: 2011/06/07 12:23:53
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/11/29 23:45:07 (permalink)
Hi phdstudent,
 
please try to populate only slot 1 and clear the cmos before booting.
 
The Debug LED should display the cpu temperature after the system has fully booted into the operationg system. Unfortunatly I don't know what it means if it stopped in code A2 (IDE Detect).
#6
Zuhl3156
Omnipotent Enthusiast
  • Total Posts : 13061
  • Reward points : 0
  • Joined: 2010/03/23 12:52:50
  • Location: Kidnapped by Gypsies
  • Status: offline
  • Ribbons : 34
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/11/30 05:35:43 (permalink)
A2 (IDE Detect) means it is searching for a drive. Make sure your SATA cable is inserted into one of the Intel ports and remember to select the proper drive in your 'Boot Order' in BIOS.
#7
phdstudent
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 2015/11/23 17:59:46
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/11/30 13:41:12 (permalink)
When I install a single memory module in either slot 1 or slot 2, I get code 55 (Memory Not Installed). I get the same code, if I populate slots (1 and 3) or (2 and 4). When I insert a memory module in either 3 or 4, I get IDE Detect but I cannot enter BIOS.
My drive is Samsung 950 Pro M.2. As far as I understand, I need to configure BIOS before I can use it.
The only component that I have not yet replaced is the power supply. Could it be that the 24-pin connector does not supply power to slots 1 and 2?
#8
xenolith
New Member
  • Total Posts : 21
  • Reward points : 0
  • Joined: 2006/07/31 22:00:51
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/11/30 22:14:18 (permalink)
I just got a Z170 FTW BIOS 1.03 today and I got the same error:  55 - "no memory installed".  That's why I'm here.
 
I just took out the two sticks of memory - GSkill Ripshaw F4-3200C16D-16GVK - and reseated them and noticed two audible clicks as opposed to one click the first time I installed them.  It booted right up into the BIOS with all the memory detected.
 
After seeing Pgcmoore's post, the question I have is, why does my manual say to install the memory in DIMM slots 2 and 4 as the primary slots?  I have them currently installed in DIMM slots 2 and 4, not 1 and 3.
#9
phdstudent
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 2015/11/23 17:59:46
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/12/01 00:58:54 (permalink)
I removed the motherboard from the case and, first, tested the pins on the 24-pin connector and 8-pin connector using a voltmeter. After this examination, I can conclude that the power supply is in order. After that, I removed the cooler and saw that the thermal paste was not spilled outside of the surface of the processor. I erased the thermal paste and purified the surface of the processor. After removing the processor from the socket, I examined both the pins in the socket and the connectors on the processor. There are absolutely no visible physical damage either to the processor or to the socket. Finally, I re-installed the cooler and made sure that I do not overtighten it. The problem remains the same: memory modules are not reconginzed when inserted into DIMMs A1 or A2.
 
I have no idea what causes this problem, especially, since these are my second processor and motherboard. What I have not yet replaced is memory. Is it possible for memory modules to be defective in such a way that they work in DIMMs B1 and B2 but not A1 and A2? If not, what should I replace first to resolve this issue: the processor, the motherboard, the BIOS chip, the cooler?
 
I hope that you can help me and thank you in advance for your response.
#10
xenolith
New Member
  • Total Posts : 21
  • Reward points : 0
  • Joined: 2006/07/31 22:00:51
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/12/01 08:10:46 (permalink)
phdstudent
I removed the motherboard from the case and, first, tested the pins on the 24-pin connector and 8-pin connector using a voltmeter. After this examination, I can conclude that the power supply is in order. After that, I removed the cooler and saw that the thermal paste was not spilled outside of the surface of the processor. I erased the thermal paste and purified the surface of the processor. After removing the processor from the socket, I examined both the pins in the socket and the connectors on the processor. There are absolutely no visible physical damage either to the processor or to the socket. Finally, I re-installed the cooler and made sure that I do not overtighten it. The problem remains the same: memory modules are not reconginzed when inserted into DIMMs A1 or A2.
 
I have no idea what causes this problem, especially, since these are my second processor and motherboard. What I have not yet replaced is memory. Is it possible for memory modules to be defective in such a way that they work in DIMMs B1 and B2 but not A1 and A2? If not, what should I replace first to resolve this issue: the processor, the motherboard, the BIOS chip, the cooler?
 
I hope that you can help me and thank you in advance for your response.


I don't know if the memory is causing your problem, but In my 17 years experience building PCs, memory modules have by far given me the most amount of issues, from defective parts to poor compatibility.  Replacing the memory with different modules that are on the compatibility list would have been the first thing I would have tried.
post edited by xenolith - 2015/12/01 08:12:57
#11
Zuhl3156
Omnipotent Enthusiast
  • Total Posts : 13061
  • Reward points : 0
  • Joined: 2010/03/23 12:52:50
  • Location: Kidnapped by Gypsies
  • Status: offline
  • Ribbons : 34
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/12/01 08:55:56 (permalink)
xenolith
I just got a Z170 FTW BIOS 1.03 today and I got the same error:  55 - "no memory installed".  That's why I'm here.
 
I just took out the two sticks of memory - GSkill Ripshaw F4-3200C16D-16GVK - and reseated them and noticed two audible clicks as opposed to one click the first time I installed them.  It booted right up into the BIOS with all the memory detected.
 
After seeing Pgcmoore's post, the question I have is, why does my manual say to install the memory in DIMM slots 2 and 4 as the primary slots?  I have them currently installed in DIMM slots 2 and 4, not 1 and 3.


Go by what your manual says. My Z97 motherboards all specify slots 2 & 4 while my Z77 motherboard stated use slots 1 & 3. Things change with each chipset and motherboard. Always rely on the manual that came with your motherboard.
#12
TECH_DaveB
EVGA Alumni
  • Total Posts : 4893
  • Reward points : 0
  • Joined: 2008/09/26 17:03:47
  • Status: offline
  • Ribbons : 46
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/12/01 11:43:03 (permalink)
In this situation, I would remove the HSF, and reseat the CPU, make sure that looks good as does the socket, turn the system on its side assuming it is a tower, so that the motherboard is parallel with the ground, and just rest the HSF on the CPU.  This will be adequate for a test, this is to rule out an overtightened HSF which can cause this issue.
Also, this RAM is 3200, which *may* cause a detection error, it shouldn't but it is possible.  You might also consider going into BIOS when it is in the slot that does function and manually setting memory speed, voltage and latency, and downclock the memory, set it to 2666, this will remove a possible XMP error as well as the potential problem of BCLK changing and your CPU not liking it.  Once all is saved reboot it once make sure it comes up, if it does, shut it off and put the memory into slot one and retest.
#13
phdstudent
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 2015/11/23 17:59:46
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/12/01 18:24:33 (permalink)
I conducted one more expriment. With the motherbaord placed on a wooden horizontal surface, I unscrewed the heatsink altogether, so that it rested on the processor on its own weight. The problem remains the same: when I install any of my two 8 GB memory modules in DIMMs A1 or A2, the error code is 55 (Memory Not Installed), but both memory modules work in DIMMs B1 and B2.
 
I double-checked the memory compatibility list for the motherboard, and it turns out that F4-3000C15D-16GVR is not on the list. The closest memory model to mine is F4-3000C15Q-16GRR. I thought that the memory model was on the compatibility list, but, evidently, I confused it with a different motherboard model. Could it be the cause of my problem?
#14
TECH_DaveB
EVGA Alumni
  • Total Posts : 4893
  • Reward points : 0
  • Joined: 2008/09/26 17:03:47
  • Status: offline
  • Ribbons : 46
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/12/02 13:53:53 (permalink)
It is possible, can't say 100% but it is definitely a potential issue.
 
Did you try my other suggestion, just getting into BIOS on the slot that works and manually setting the memory settings, and downclocking it some so you do not have to adjust BCLK to get the speed, save and exit, if it reboots then power down and try it in the normal slots?  While this is the long way around, if it gets you up and running, you can start to tune from there.
#15
phdstudent
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 2015/11/23 17:59:46
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/12/02 14:30:43 (permalink)
Dear EVGATech_DaveB, I was unable to follow your suggestion of entering BIOS when a memory module is installed in either B1 or B2 because the BIOS does not appear on the screen. I tried simply pressing the Del button but I am unable to get into the BIOS in that way either. All I get, in this case, is a blank screen and code A2 (IDE Detect). Do you know why that is? Perhaps, this circumstance can point to the possible cause of the memory issue.
 
I have already ordered a memory kit that is on the list of compatible memory. If that will not resolve the issue, I will replace first the processor and then, if that does not help, the motherboard. What do you think?
#16
phdstudent
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 2015/11/23 17:59:46
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2015/12/03 00:24:48 (permalink)
The reason I was unable to see the BIOS screen and to enter BIOS was that my KVM switch, for some reason, did not work with the motherboard at first. As soon as I connected my monitor and keyboard directly to the motherboard, I was successful in entering BIOS with a memory module installed in DIMM B2.
 
My first action was to update the BIOS version to 1.05. After that, when I installed a memory module in either DIMM A1 or DIMM A2, the troubleshooting LED no longer displayed code 55 (Memory Not Installed). However, the LED was then circulating through a series of codes in an infinite loop and the computer could not boot. With memory installed in DIMM B2, I tried setting various frequencies and voltages to resolve the problem but to no avail.
 
I seems apparent to me that the cause of the problem is not hardware-related but simply the incompatibility of memory with the motherboard. I have already purchased a memory kit that is definitely on the list of compatible memory, and I think that this should resolve the issue.
 
Thank you for all your suggestions.
 
 
#17
kabello
New Member
  • Total Posts : 1
  • Reward points : 0
  • Joined: 2012/06/17 22:11:37
  • Status: offline
  • Ribbons : 0
Re: Z170 FTW, DIMMs A1 and A2 do not work 2016/06/14 17:33:29 (permalink)
phdstudent, do you solved the problem with Asus Z170?
#18
Jump to:
  • Back to Mobile