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980Ti in a new build

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hhhava
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2015/11/28 17:55:16 (permalink)
First time build. Something is wrong. We are building the 980 Ti gpu into an Asus x99 motherboard. After the build, we have no boot. The GPU fans are doing this: they twitch on for a sec and then stop, then twich on again for a sec and off. We tried plugging PCI plugs into the 8 and the 6 prong power ports on the card after first having only the 8 prong plugged in: no fix. The cpu fan and case fans are being powered. We have double checked all connections. We discovered that some RAM slots that were not seated properly, snapped them all snugly into place: no difference. GPU lights do come on, Mobo power lights come on, but we have no beeping, no memok light on the mobo even when we press its button.   Whatdoyouguys think? Any ideas? 
 
Thanks!
post edited by hhhava - 2015/11/28 18:44:22
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    AMP_US
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    Re: 980Ti in a new build 2015/11/28 18:05:36 (permalink)
    Outside of trying the GPU in a different system or trying a different GPU in the system in question, RMA.
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    bsmegreg
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    Re: 980Ti in a new build 2015/11/28 18:42:25 (permalink)
    I'm confused about how you're plugging in the card. If you could clarify it would help. The way you described it doesn't seem right.

    Other then that, it's possible that it's a faulty GPU. The way to know for sure is to plug it into another computer you have, a friends computer or take it to a computer store for testing. If it doesn't work in another computer then there is an issue with the card and you can get an RMA through a replacment with the purchasing outlet (newegg, Best Buy, etc) or EVGA.

    If it does work in another computer then you need to determine if the computer boots without the card. If it does then it must be an issue with the motherboard. In that case you can either get an RMA with ASUS or the purchasing outlet.

    EDIT: But I would deffinitly try to get it tested, otherwise you would just do a blind RMA when it could be the motherboard.

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    hhhava
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    Re: 980Ti in a new build 2015/11/28 18:55:04 (permalink)
    Thanks for your support. To clarify, there is a 6 prong and and 8 prong PCI plug on our GPU. We thought we only needed one of these to power the card. But then thought we would try plugging both in. Now both are plugged into the power supply, but the system still does not boot, no beeps, no BIOS. 
    Is it possible that the GPU is improperly mounted onto the motherboard? We have already tried taking it out and putting it in again, but it's a fairly awkward process getting it out and in...
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    hhhava
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    Re: 980Ti in a new build 2015/11/28 18:59:59 (permalink)
    Here are a couple images of the system if that helps. 
     
    Thanks again!

    Attached Image(s)

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    Cool GTX
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    Re: 980Ti in a new build 2015/11/28 19:10:59 (permalink)
    hhhava
    First time build. Something is wrong. We are building the 980 Ti gpu into an Asus x99 motherboard. After the build, we have no boot. The GPU fans are doing this: they twitch on for a sec and then stop, then twich on again for a sec and off. We tried plugging PCI plugs into the 8 and the 6 prong power ports on the card after first having only the 8 prong plugged in: no fix. The cpu fan and case fans are being powered. We have double checked all connections. We discovered that some RAM slots that were not seated properly, snapped them all snugly into place: no difference. GPU lights do come on, Mobo power lights come on, but we have no beeping, no memok light on the mobo even when we press its button.   Whatdoyouguys think? Any ideas? 
     
    Thanks!

     
    Welcome hhhava,
     
    OK first just to be clear - it is required that both the 8 & 6 pin power be attached to the 980Ti GPU.
    Some modern GPU fans do not spin until the GPU gets hot enough.
     
    Lets cover the basics:
     
    Always disconnect the power from the wall and wait for the PSU to power-down before moving components as the MB has power even when off - you can damage components.  Always follow ESD precautions - grounding yourself before touching parts.
     
    Please list all you can about your build - brand - part number - for the following
    MB: which Asus X99 motherboard, does it have a POST code display
    PSU: (power supply)
    GPU: brand and part number
    RAM: brand - part # & is it on the MB approved list? Is it in the proper slots - check manual?
    OS: (I know it is not booting yet)
    CPU fan/ cooling?
    Other cards that you have added?
     
    Is the MB mounted in a case or on the table?  When mounted in case you need to use the standoffs and make sure the screws do not touch anything conductive on the MB.  Install all screws before tightening any of them all the way - to help align the MB.

     
    When mounting the MB -- DO NOT --  over tighten the screws -- the multi-layer MB can be damaged.
     
    Reading the manual, triple check your connections
     
    Are all power feeds properly connected?  8 pin CPU power? 
     
    CPU fan connected to the proper fan header?
     
    MB rear case shield - grounding finger is not poking into any USB slots - or other places they do not belong?
     
    Once you are sure Everything is properly connected - if it still will not Boot - you should disconnect all nonessential components. 
     
    You just need: MB, CPU & cooling, GPU & 1 RAM stick and try to boot.  If you can get into BIOS, then shutdown and attach your boot drive.
     
     
    post edited by Cool GTX - 2015/11/28 19:15:36

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    hhhava
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    Re: 980Ti in a new build 2015/11/28 19:26:49 (permalink)
    GPU:EVGA 980 Ti ACX 2.0, P/N:06G-P4-4993-KR: 
    MB: Asus x99-PRO,  are getting no boot, no POST codes or, the display for Q codes reads 00. 
    i7-5820k.
    Case:  Fractal Define R5
    Fan: Cryorig r1
    PSU: 750-watt Rosewill
    1 SSD hd and 1 HHD 
    We don't have any OS installed yet as it will not boot, but would like to get Windows10 when this is resolved. 
     
    Main question, why aren't we getting any error codes? The x99 *is supposed to show error codes or indicator LEDs to let us know if something is not installed properly or is faulty. Does the fact that we are not getting any of these lights/codes mean that the MB is a problem? Or might this occur if the prob were with the GPU? 
     
    Thanks again. 
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    hhhava
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    Re: 980Ti in a new build 2015/11/28 19:33:10 (permalink)
    RAM is Corsair Vengeance LPX DDR4
     
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    Cool GTX
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    Re: 980Ti in a new build 2015/11/28 19:43:12 (permalink)
    If the PSU is working correctly there could be a short or some other power connection issue in the build.
     
    Power down - pull the plug, wait for PSU capacitors to discharge.
     
    Disconnect all wires to the case - your MB has built in power buttons
     
    Disconnect all drives & USB devices. (some USB devices can cause none boot issue)
     
    Disconnect all fans EXCEPT CPU cooler
     
    Remove all but 1 stick of RAM - check manual for proper slot, page 1-7  DIMM D1(what kind are you using / part number/ amount?)
     
    Confirm all jumpers and switches are in "factory default" position
     
    Try to boot with:
     
    MB - CPU & Cooler - 1 RAM stick - GPU - Power supply
     
    If no boot: power down (see above warnings) remove GPU - try to boot - check debug LED
    post edited by Cool GTX - 2015/11/28 20:10:13

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    Cool GTX
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    Re: 980Ti in a new build 2015/11/28 19:49:33 (permalink)
    If you were careful - followed the direction in manual - did not bend any pins installing the CPU - tightened the CPU cooler evenly - then the issue is power based - not getting power somewhere to start the POST.
     
    Next step if previous posts failed with minimal hardware is to remove the MB and bench test the unit.  This would remove the possibility of shorts due to inadvertent contact between the MB and mounts or the back-plate.

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    Cool GTX
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    Re: 980Ti in a new build 2015/11/28 20:02:44 (permalink)
    hhhava
     
    Main question, why aren't we getting any error codes? The x99 *is supposed to show error codes or indicator LEDs to let us know if something is not installed properly or is faulty. Does the fact that we are not getting any of these lights/codes mean that the MB is a problem? Or might this occur if the prob were with the GPU? 
     
    Thanks again. 



    MB has not entered POST, you have a failure so early in the process.  The Power On Self Test (POST) will indicate where it gets stuck if it can.
     
    You seem to have an issue with the PSU, MB, CPU more than likely it is not the GPU.
     
    That is why I suggested the minimal hardware boot test.

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    Cool GTX
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    Re: 980Ti in a new build 2015/11/28 20:15:12 (permalink)
    hhhava
    RAM is Corsair Vengeance LPX DDR4
     



    RAM part number will tell the whole story
     
    Is it on the MB approved RAM list?
     
    Manual page 1-17 warns of boot issue possibility if RAM is not compatible.
    post edited by Cool GTX - 2015/11/28 20:18:38

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    hhhava
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    Re: 980Ti in a new build 2015/11/28 20:34:55 (permalink)
    The RAM we are using 4 x 8GB sticks. 
    Part number: CMK32GX4M4A2133C13 is on the approved list for this MB. 
    Thanks for the advice re: minimal hardware boot. We will try this right away and let you know how it goes. 
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    Cool GTX
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    Re: 980Ti in a new build 2015/11/28 20:39:32 (permalink)
    hhhava
    The RAM we are using 4 x 8GB sticks. 
    Part number: CMK32GX4M4A2133C13 is on the approved list for this MB. 
    Thanks for the advice re: minimal hardware boot. We will try this right away and let you know how it goes. 




    Good luck.
     
    I had a bad DVD drive cause a non-boot before - unplugged it and all was fine.

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    hhhava
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    Re: 980Ti in a new build 2015/11/28 23:44:36 (permalink)
    Cool GTX
    If you were careful - followed the direction in manual - did not bend any pins installing the CPU - tightened the CPU cooler evenly - then the issue is power based - not getting power somewhere to start the POST.
     
    Next step if previous posts failed with minimal hardware is to remove the MB and bench test the unit.  This would remove the possibility of shorts due to inadvertent contact between the MB and mounts or the back-plate.





    Hi, so we found the cpu cryonig fan to prevent us from removing the RAM. So we removed the fan. While we were at it, we checked on the processor chip socket. I have attached a picture. But, I don't think we bent anything.
     
    My question is regarding your advise quoted above. After testing with minimal components and one stick of RAM, what constitutes "bench testing the MB" alone? Do we just plug the big MB power cable into the MB alone and see if we can get lights and beeps? 
     
    Also, how would "contact between the MB and mounts/back plate" cause a short? That is, doesn't it come into contact with these parts when it is screwed into the chassis?
     
    FYI we did find that the MB little red CPU indicator LED went on after we removed the processor...
     
    Thank you so much for your time!
     
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    hhhava
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    Re: 980Ti in a new build 2015/11/28 23:48:43 (permalink)
    Here is a picture of our psu socket to enjoy. :)

    Attached Image(s)

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    hhhava
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    Re: 980Ti in a new build 2015/11/28 23:54:36 (permalink)
    Update: the MB RAM led indicator light does not go on when no RAM is installed. 
     
    Does this, plus MemOK light failure, indicate possible MB malfunction? 
     
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    Shockjockey
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    Re: 980Ti in a new build 2015/11/29 06:34:08 (permalink)
    Sounds like a bad Power supply.

    Asus Sabertooth x99
    5930k (4.5ghz)
    16gb Corsair DDR4 (3000)
    EVGA 1000w psu
    Zotac 980ti x 2
    Samsung 850 pro 500 SSD
    HPLP3065 30in Monitor 2560x1600
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    Cool GTX
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    Re: 980Ti in a new build 2015/11/29 07:22:10 (permalink)
    hhhava
    Cool GTX
    If you were careful - followed the direction in manual - did not bend any pins installing the CPU - tightened the CPU cooler evenly - then the issue is power based - not getting power somewhere to start the POST.
     
    Next step if previous posts failed with minimal hardware is to remove the MB and bench test the unit.  This would remove the possibility of shorts due to inadvertent contact between the MB and mounts or the back-plate.





    Hi, so we found the cpu cryonig fan to prevent us from removing the RAM. So we removed the fan. While we were at it, we checked on the processor chip socket. I have attached a picture. But, I don't think we bent anything.
     
    My question is regarding your advise quoted above. After testing with minimal components and one stick of RAM, what constitutes "bench testing the MB" alone? Do we just plug the big MB power cable into the MB alone and see if we can get lights and beeps? 
     
    Also, how would "contact between the MB and mounts/back plate" cause a short? That is, doesn't it come into contact with these parts when it is screwed into the chassis?
     
    FYI we did find that the MB little red CPU indicator LED went on after we removed the processor...
     
    Thank you so much for your time!
     


     
    Trouble shooting 101  -when you do not know what is the problem, find out what is not the problem.
     
    So, you simplify the combination complexity.  Bare minimums in hardware;
     
    MB, CPU, CPU cooler - installed with TIM (thermal interface material), 1 RAM, PSU (power supply unit) & GPU
     
    By using 1 stick RAM (at a time) you are eliminating the possibility of that component being the root cause.
    You have 4 stick - you try each one solo - in the MB recommended socket.  This does not eliminate the actual MB RAM socket as a suspect - but MB manufacturer population rules dictate what you can try.
     
    Placing the MB on a nonconductive surface and testing basic system removes the most variables.
     
    With no external connection to the case, you eliminate the possibility that the Top or Bottom of the MB is somehow touching something it should not be touching.  You also eliminate faulty IO ports on the case and wire connection errors.
     
    Minimum PSU  connections you MUST make for testing: 
    The connections need to be made correctly, you may be able to force the wrong connector into the wrong port - check PSU documentation along with MB documents.  If PSU is modular, pay attention to which port you plug the cables into.  Make sure the plugs are fully seated.
     
    24 pin socket - powers most of MB
    8 pin CPU socket - powers CPU (marked CPU on cord)
     
    Your GPU - for your 980Ti - both the 8 & 6 pin plugs (marked PCI on cord)
     
    The clarity and resolution along with needing different angles stops me from examining the CPU socket pins - just visually look at them closely with lots of light from different angles.  Your playing which of these is not alike - pushed down or sideways.
     
    Many people test hardware on another machine or by substitution on the suspect MB.
     
    You mentioned this is your first build - I am trying to cover a lot of ground.
     
    Regarding beeps - not all MB have speakers built in.
     
    "contact between the MB and mounts/back plate" cause a short?"
     
    Sometimes there is very little room - especially around solder points - and the mounting components touch "live" parts of a circuit and cause a short to ground. 
     
    Some IO back plates have small contacts "fingers" that are supposed to touch the MB in specific places; due to bends or misalignment the "fingers" enter USB ports and cause a short. 
    post edited by Cool GTX - 2015/11/29 07:54:56

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    Cool GTX
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    Re: 980Ti in a new build 2015/11/29 07:27:34 (permalink)
    hhhava
    GPU:EVGA 980 Ti ACX 2.0, P/N:06G-P4-4993-KR: 
    MB: Asus x99-PRO,  are getting no boot, no POST codes or, the display for Q codes reads 00. 
    i7-5820k.
    Case:  Fractal Define R5
    Fan: Cryorig r1
    PSU: 750-watt Rosewill
    1 SSD hd and 1 HHD 
    We don't have any OS installed yet as it will not boot, but would like to get Windows10 when this is resolved. 
     
    Main question, why aren't we getting any error codes? The x99 *is supposed to show error codes or indicator LEDs to let us know if something is not installed properly or is faulty. Does the fact that we are not getting any of these lights/codes mean that the MB is a problem? Or might this occur if the prob were with the GPU? 
     
    Thanks again. 


    Which 750W Rosewill PSU ?
     
    ARC 750 or PHOTON-750

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    Cool GTX
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    Re: 980Ti in a new build 2015/11/29 07:31:11 (permalink)
    Shockjockey
    Sounds like a bad Power supply.


     Or could have damage the PCIe circuit when they powered it up the first couple of times with out connecting both the 8 & 6 pin power connectors on the GPU.
     
    Trying to help them trouble shoot it. 
     
    Being their first build the possible problems are many including hardware.

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    Sajin
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    Re: 980Ti in a new build 2015/11/29 13:38:57 (permalink)
    Have you tried using a different output on the card? Maybe the current output you're using is faulty which is causing a black screen when booting. Does your x99 motherboard have a debug led? If yes, what is the code readout on the debug led when powered up? 
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    Cool GTX
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    Re: 980Ti in a new build 2015/11/29 17:35:35 (permalink)
    Sajin
    Have you tried using a different output on the card? Maybe the current output you're using is faulty which is causing a black screen when booting. Does your x99 motherboard have a debug led? If yes, what is the code readout on the debug led when powered up? 


    Post #7
     
    OP states debug led code 00
     
     

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    Sajin
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    Re: 980Ti in a new build 2015/11/29 17:41:25 (permalink)
    00 means everything is working. My gigabyte x99 shows 00 sitting at the desktop.
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    hhhava
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    Re: 980Ti in a new build 2015/11/30 00:03:17 (permalink)
    Hi, Thanks again everyone for your advice. 
     
    Update: we tried flashing BIOS from USB. We were faithful to the ASUS website instructions for our MB and named the file as it told us. Yet our x99 MB gave us a solid light BIOS flash light after it finished flashing. The website says this means that it cannot update the BIOS. Does this detail help narrow down our search for our problem? 
     
    @Shockjockey: why do you think power supply?
     
    @Cool: our Rosewill 750W power supply is called HIVE. 
     
    Thanks again to everyone for your help. 
     
     
    post edited by hhhava - 2015/11/30 01:04:13
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    Kramps
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    Re: 980Ti in a new build 2015/11/30 06:47:31 (permalink)
    Hi hhhava.  The symptom you describe in the original post sounds like you haven't plugged in the 8-pin CPU power connector.  Others have mentioned it but I did not see you confirm that you had it connected.
     

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    Cool GTX
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    Re: 980Ti in a new build 2015/11/30 08:48:58 (permalink)
    Kramps
    Hi hhhava.  The symptom you describe in the original post sounds like you haven't plugged in the 8-pin CPU power connector.  Others have mentioned it but I did not see you confirm that you had it connected.
     



    Picture is worth a thousand posts.  - Thanks Kramps 
     
    hhhava      - regarding 8 pin CPU power
     
    - is this also connected to your MB ?
     
    - was it connected all along ?
     
    - you never acknowledged my previous posts (#6 & #19), and only mention the " Do we just plug the big MB power cable into the MB alone" post #15
     
    hhhava - please acknowledge
     
     
    "Rosewill 750W power supply is called HIVE"
     
    OK now that I know which PSU you have. 
     
    The 8 pin connector is referenced as: +12V EPS in your documents
     
    http://www.newegg.com/Product/Product.aspx?Item=9SIA07235W6662&cm_re=Rosewill_750W_power_supply_HIVE-_-17-182-133-_-Product
     
    +12V EPS
    8-Pin
    Connector x1
    post edited by Cool GTX - 2015/11/30 09:01:05

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    #27
    Kramps
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    Re: 980Ti in a new build 2015/12/02 06:43:08 (permalink)
    Any update, hhhava?
    #28
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