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EVGA 850 G2 supernova faulty ?

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popytoys
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2015/11/28 12:31:39 (permalink)
hi , I bought 3 days ago this power supply, after a few hours of using my pc went off alone, has already happened 4 times in 3 days, I could not turn it back on (even after a few hours) to turn on the pc I had to turn the switch to 0 and then 1, this doesn't seem normal.

I tried to do the test with the psu not connected to the pc and the fan stops after a few minutes, is this normal or should it continue to turn?
 
What do you think? is defective?
Thanks
 
 
#1

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    DarrelM
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    Re: EVGA 850 G2 supernova faulty ? 2015/11/28 13:22:50 (permalink)
    Hi popytoys,
     
    You will want to confirm that ECO mode is in the OFF position. If the same thing occurs in that configuration, it is clear that we will need to replace your power supply.
    #2
    popytoys
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    Re: EVGA 850 G2 supernova faulty ? 2015/11/28 13:42:52 (permalink)
    yes ,   ECO  mode was  in off position , as you explained in the procedure.
     

    What do I do now?
    Thanks
     
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    DarrelM
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    Re: EVGA 850 G2 supernova faulty ? 2015/11/29 08:18:47 (permalink)
    I have flagged your power supply so that you can submit an RMA through your account. If you need any further assistance, please contact us directly or email SupportEU@EVGA.com 
    #4
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