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AnsweredFan ruined my card.

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K3RG1S
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2015/11/23 11:35:14 (permalink)
So I was playing csgo a few mins ago and heard a noise from my case and then my video card lost single to monitor. I opened the case to see black stuff all over my computer. I have a 780 GTX and I've never overclocked it or anything. I paid around 500 for this card back when it came out. What can I do about this issue? So I am now using my old 6970s in crossfire til I can figure out what can be done.
03G-P4-2781-KR is the model number


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post edited by K3RG1S - 2015/11/23 11:41:32
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    agent8
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    Re: Fan ruined my card. 2015/11/23 11:39:03 (permalink)
    Did you register the card? That really sucks
     
    Here's how warranty works with that card number:
    Introducing EVGA’s new –KR part number for 2011! Any card purchased after January 1st 2011 will be eligible for the following features.
    Warranty/Options-KR3 Year Limited WarrantyRegistration Recommended5 Year Limited Warranty†MSRP Under $200: $10
    MSRP Under $300: $15
    MSRP Under $400: $20
    MSRP Under $500: $25
    MSRP $500 and over: $3010 Year Limited Warranty†MSRP Under $200: $20
    MSRP Under $300: $30
    MSRP Under $400: $40
    MSRP Under $500: $50
    MSRP $500 and over: $60Step-Up ProgramEligible with purchase of Extended Warranty


    Heat http://heatware.com/eval.php?id=64212


    #2
    K3RG1S
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    Re: Fan ruined my card. 2015/11/23 11:43:44 (permalink)
    agent8
    Did you register the card? That really sucks
     
    Here's how warranty works with that card number:
    Introducing EVGA’s new –KR part number for 2011! Any card purchased after January 1st 2011 will be eligible for the following features.
    Warranty/Options-KR3 Year Limited WarrantyRegistration Recommended5 Year Limited Warranty†MSRP Under $200: $10
    MSRP Under $300: $15
    MSRP Under $400: $20
    MSRP Under $500: $25
    MSRP $500 and over: $3010 Year Limited Warranty†MSRP Under $200: $20
    MSRP Under $300: $30
    MSRP Under $400: $40
    MSRP Under $500: $50
    MSRP $500 and over: $60Step-Up ProgramEligible with purchase of Extended Warranty




    Yes it's registered.  
    Place Purchased: EVGA Step-Up
    Purchase Date: 02/17/2014
    Date Registered: 2/18/2014 7:08:23 AM
    #3
    K3RG1S
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    Re: Fan ruined my card. 2015/11/23 11:45:11 (permalink)
    The black stuff is all over the bottem of my case and the inside of card. I tried to use can of air to clean it but its sticking to the case :(
     
    #4
    EVGA_James
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    Re: Fan ruined my card. 2015/11/23 12:25:40 (permalink) ☼ Best Answerby K3RG1S 2015/11/23 12:31:37
    Hello,
     
    I do apologize for any inconveniences you are having. Please contact our support team directly at 888-881-3842 who are available 24/7 with your serial number ready for warranty support. 
     
    Update: I've sent you a PM in regards to a RMA process!
    post edited by EVGATech_JamesL - 2015/11/23 12:35:43


    #5
    rjohnson11
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    Re: Fan ruined my card. 2015/11/23 12:35:12 (permalink)
    Thanks James!

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    wmmills
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    Re: Fan ruined my card. 2015/11/23 13:06:13 (permalink)
    That's a really weird issue. You might want to do a little investigating and make sure you don't have a bad voltage ground in your monitor which could give you the result your seeing and take out your next card too.....along with the current ones your running. When your DVI plug looks like that it is a bad sign!!

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    #7
    K3RG1S
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    Re: Fan ruined my card. 2015/11/23 13:39:39 (permalink)
    wmmills
    That's a really weird issue. You might want to do a little investigating and make sure you don't have a bad voltage ground in your monitor which could give you the result your seeing and take out your next card too.....along with the current ones your running. When your DVI plug looks like that it is a bad sign!!



    It was from the fan not working so the card got really hot til it shut down. This card always ran hot when gaming since day one. The fan bearings are bad so the fan is able to move around inside which is why the fan was rubbing against the cover. The plug is the black stuff from the fan that went through the vents I believe. Everything is good now with my old 6970 in there til I can get this one rma. I was able to talk to James over the phone and he said they will most likely replace the card. Thanks for the help everyone. Happy holidays :)
     
    #8
    Sajin
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    Re: Fan ruined my card. 2015/11/23 14:54:27 (permalink)

     
    That is bad.


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    fearpoint
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    Re: Fan ruined my card. 2015/11/23 16:03:16 (permalink)
    Catastrophic electrical malfunction.
     
    Sucks, Bro.
    #10
    Nereus
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    Re: Fan ruined my card. 2015/11/23 19:38:03 (permalink)
     
    Exploding fan bearing. Impressive. I'm guessing that black crap is the bearing lubricant... well and truly cooked, lol.
     
     


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    Stardust_One
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    Re: Fan ruined my card. 2015/11/26 08:47:46 (permalink)
    Horrible scenario... : (

     
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