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Newly built EVGA Z97 FTW rig, Freezing issues

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Cocolosh
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2015/11/25 00:56:51 (permalink)
Hello everyone! Just recently I've built a brand new rig and it for the most part it works fine however, whenever I run a game and say have twitch.tv on as well on my other monitor after a certain period my unit will completely just freeze. Everything on screen will just freeze up and there's no sound and the PC will have to require a hard reset. I've tried all that I could to the best of my ability to asses the problem but unfortunately my knowledge on the issue is minimal. It can't be anything to do with dust because it's fairly new and I've also tried resettling the hardware as well. I can play certain games including League of Legends, Heroes of the Storm just fine but if I have something open in the background it will eventually freeze. Sometimes I can't watch twitch alone without it locking up. I've reformatted my PC and it still has the same issue. I've also run virus protection and it checks out clean. Any help will be much appreciated.
 
My specs are:
EVGA Z97 FTW Motherboard
Intel Core i7-4790K Devil's Canyon Quad-Core 4.0GH CPU
Corsair Dominator Platinum 16GB (2 x 8GB) 250-pin RAM
EVGA GeForce GTX 970 4GB 256-Bit GD GPU
Samsung 850 EVO 500GB SSD
Corsair RM850i 850W ATX12V PSU
Windows 10 64-bit
Thermaltake Theron Mouse
Razer BlackWidow Ultimate Keyboard
 
I snagged some information on the time of a freeze(couldn't screenshot because computer was frozen at the time):

post edited by Cocolosh - 2015/11/25 04:10:25
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    Vlada011
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/11/25 03:35:48 (permalink)
    That's one of worse problem and hard to diagnose.
    Almost any component could cause such problems.
    You have Windows 8?
    Once I had same problem long ago on few years old motherboard and it was motherboard fault.
    You need to test one by one thing and it would be great if you know someone to help you with testing, I mean other PC.
    How many times daily you have freezing?
    Every time when you start some application?
    If freezing start in graphically demanding applications easiest way is to test first graphic card.
    Off course when you start testing everything need to be on default, that mean memory on 1333 and CPU on stock. 
     
    post edited by Vlada011 - 2015/11/25 03:39:20

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    #2
    Cocolosh
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/11/25 04:05:15 (permalink)
    I'm on windows 10. I also have windows 8.1 pro. It will freeze if say I'm watching a stream and playing a game at the same time. Some games run completely fine but others like Overwatch just recently crashed when put on high settings. I switched it to the lowest settings and it seemed to run fine(no freezing). Watching a twitch stream for a while will also cause it to freeze as well (on the browser).
     
    What would be some steps to help diagnose the issue?
    post edited by Cocolosh - 2015/11/25 04:10:57
    #3
    Vlada011
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/11/25 04:23:52 (permalink)
    You will need to test first CPU and memory and graphic card maybe some of them cause freezing in some moments.
    Maybe is that graphic card or RAM...
    Best time for testing is over night or when you not work with PC.
    Did you had freezing in idle sometimes, when you surf over net or computer do nothing...?
     
    For CPU testing maybe is best way to test with AIDA64, now nobody anymore want to run Prime95 and LinX on new architectures.
    We use them before for testing CPU and Memory. Memtest86 is good for memory testing and you will need to download and install on bootable USB Flash and run Memtest86 from DOS, need to run whole night...
     
    Explanations are here...
    http://www.memtest86.com/
     
    It' would be best if you know someone to give you other graphic card to use 1-2 days to see if freezing stop, that's would be best to done first and other PSU. You can test with used PSU only if you know that 100% work...
    And after that memtest86 and AIDA64 System Stability Test...(CPU, FPU, Stress Cache, Stress System Memory)...
     
     

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    #4
    Cocolosh
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/11/25 04:40:42 (permalink)
    Okay awesome I'll try all of these methods out. Also it doesn't freeze while idle only mostly when running programs and games.
    #5
    TECH_DaveB
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/11/25 11:58:59 (permalink)
    When it is more load based makes me wonder if you have CPU memory or PSU related issues.  Have you checked output of the PSU even in BIOS, while idle is not always an indicator of what it does under load, if you do find something concerning at low load then you can almost guarantee that there WILL be issues under load.  Also, I did not see any mention of your memory settings.  Did you use XMP, or set manually, and have you tried one stick at a time?  Have you clocked the CPU, and/or verified it's temperature under load?
    #6
    Cocolosh
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/11/27 07:17:07 (permalink)
    Okay here are the results from memtest:

    5 passes and everything seemed to check out okay.
    Tested each ram stick one at a time and still the same issue both times.
    What should I be looking out for in PSU testing?
    #7
    Crilix
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/11/30 11:37:27 (permalink)
    I'm having a problem VERY similar to yours with the same mobo and processor combo. I've tried an embarrassingly large array of tests (stress testing CPU, RAM, VC, removing various pieces of hardware, disabling programs/services, formatting, different driver versions etc), and recently I discovered two things: I can't cause my system to freeze when in Safe Mode, or while the CPU Turbo Boost has been disabled in the BIOS. I'm not sure if that means my mobo is bad, my processor is bad, or if I have some really weird driver problem going on. 
     
    Could you test out disabling Turbo Boost and let me know if it works for you too?
    #8
    Vlada011
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/11/30 11:52:49 (permalink)
    OK that mean your memory is not problematic. 
    Did you tried AIDA64 CPU/FPU/CACHE/MEMORY STRESS 2-3h?
    If freezing happen when power consumption become bigger, during gaming or higher load of graphic card than one of that two hardware could make problem as well. Lets continue with testing CPU and later heavy 3D stability testing in DX11 applications.
    What happen last days? Did you had freezing again and when?
     
    post edited by Vlada011 - 2015/11/30 11:54:58

    i7-5820K 4.5GHz/RVE10-EK Monoblock/Dominator Platinum 2666/ASUS GTX1080Ti Poseidon/SBZxR /Samsung 970 EVO PLus 1TB/850 EVO 1TB /EVGA 1200P2/Lian Li PC-O11WXC/EK XRES D5 Revo 100 Glass/Coolstream PE360-Noctua NF-A12x25 PWM x3
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    #9
    ispasion22
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/01 06:50:40 (permalink)
    Look at the photo: there CPU has Turbo enabled and a max 72 Celsius, sligthly high temp.
    I sent him a PM to complete the pc config with the cooling solution, because a poor cooling solution can help rise the temp in load.
    The best ways to diagnostic a pc is to use the right applications, so must use cpu-z and Realtemp for voltages and temperatures and after that, the voltages must be adjusted in Bios.

     
    #10
    Cocolosh
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/01 20:06:16 (permalink)
    Hey Crilix so I disabled Turbo mode and it did make a difference I did notice so I'm guessing(hopefully) temp has something to do with it.
    Currently don't have a cooler cause I didn't think I'd need one but that seems it might be the case. Idle I'm around 35ish and load i'm around 50-60ish compared to high 60's 70 ish.
    Also ispasion22 I couldn't understand the pm bc it was in a different language.
    I did notice some performance loss(understandable) from turbo mode and I would like to keep it on but without proper cooling that's not possible it seems.
     
    Going to try installing cooler and see if it fixes the issue.
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    ispasion22
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/02 07:39:49 (permalink)
    @Cocolosh , are u joking? No cooler? From where are u?
    Is exactly what I supposed ... the poor cooling solution, but not without!
    Only few coolers can runs without fans (dead silent) but no chance for 4790k! I say that because I use i3 4330 Haswell refresh with Noctua NH-D15 fanless.
     
    For PM use google translate :) .

     
    #12
    Cool GTX
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/02 08:22:33 (permalink)
    Cocolosh
    Hey Crilix so I disabled Turbo mode and it did make a difference I did notice so I'm guessing(hopefully) temp has something to do with it.
    Currently don't have a cooler cause I didn't think I'd need one but that seems it might be the case. Idle I'm around 35ish and load i'm around 50-60ish compared to high 60's 70 ish.
    Also ispasion22 I couldn't understand the pm bc it was in a different language.
    I did notice some performance loss(understandable) from turbo mode and I would like to keep it on but without proper cooling that's not possible it seems.
     
    Going to try installing cooler and see if it fixes the issue.


    Welcome to the form Cocolosh,
     
    Do you have a heat sink & fan on the CPU? Stock Intel cooler will barely work - not good for OC (overclocking)
     
    Did you verify the RAM voltage in BIOS is set to the mfg. specifications?
     
    edit:typo
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    #13
    Cocolosh
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 10:44:19 (permalink)
    I'm using the stock intel heat sink and fan atm. Voltage is set in mfg.
    #14
    Sajin
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 12:24:52 (permalink)
    So disabling the trubo on the cpu fixed the freeze? If so, are you running the latest motherboard bios?
    #15
    Cocolosh
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 13:30:49 (permalink)
    yea disabling it seems like it fixed it. I'm running version 2.0 for bios.
    #16
    Sajin
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 13:36:30 (permalink)
    Have you tried any older bios versions to see if it helps restore turbo mode without the freeze? If not, try it. 70C is nothing for the 4790k.
    #17
    Cocolosh
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 14:13:58 (permalink)
    Yes trying older versions was one of the first things i tried.
    #18
    Sajin
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 14:18:23 (permalink)
    Cocolosh
    Yes trying older versions was one of the first things i tried.


    Hmm. That sux. It's either the cpu/mb/bios then.
    #19
    Vargulmer
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 21:22:40 (permalink)
    Hmm.  Would it be possible for you to take off the side panel and take a picture of your mobo/tower for us?  Perhaps there's more to this issue than just hardware...
    What case are you running?

    Rosewill Thor v2 Case
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    #20
    Cocolosh
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 22:15:52 (permalink)
    Sure thing:

     
    Case is Thermaltake Chaser Series Chaser MK-I
    #21
    Vargulmer
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/03 22:49:38 (permalink)
    Well now... that certainly doesn't help lend any insight as to the direction I was thinking this was going.
    I was hoping it could be an airflow issue, but based on your discrete cabling, and the size of case/amount of fans... I would think that certainly isn't your issue.
      I've had bad ram lockup on me in a similar issue with win7 already.  Haven't tried 10 with the z97 yet.  I'm willing to bet it's either an issue with Win10 or
    a bad cap or 2 on the mobo based on your data.  Your temps seem to be normal on normal aspiration and stock fan.

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    #22
    subasuflorian
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/04 01:47:29 (permalink)
    I suggest you use HWMonitor to know the maximum value of CPU, chipsets, GPU or (why not?) HDD. 
    Use Prime95 to stress the CPu: 20min small fft and supervise the temperature rises until it stabilizes. Make screenshot with maximum temperature reached after 20 minutes of running Prime95. If you take bluescreen, you should know the latest maximum temperatures.
    Take a look with AIDA or Crystal DiskMark for HDDs SMART attributes and take screenshot.
    Post screenshots here.
    Good luck.
    #23
    cristoforo
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/12 01:39:38 (permalink)
    I have same mobo and cpu. I flashed my bios from 1.7 to 2.0 and things went downhill. My temps rose allmost 20c. 4.6 became unstable yet it was fine with 1.7. Reduced it to 4.4 and temps were in high 70s. Flipped my bios switch back to 1.7 now everything is fine.
    #24
    jspuffer
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    Re: Newly built EVGA Z97 FTW rig, Freezing issues 2015/12/16 06:03:04 (permalink)
    Wow and I thought it was just me. I had similar issues on my Z97 FTW after I upped to bios v.2.0. Memtest said I had bad ram, lots of freeze/crashes in Photoshop, all-in-all just wonky performance even after defaulting most settings in bios. I tried all of the suggestions from above posters with no luck. That said, I backed down to bios v. 1.08 and no more problems!
    #25
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