Dooms87
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Just like my title says, Since i purchased a 980 ti I've been running into this rebooting issue with some of my Heftier games. Witcher 3/Battlefront/Project Cars all cause the computer to just randomly reboot no error no blue screen nothing. I can't get it to happen in other applications BF4/Arkham Knight/GTAV/titanfall Or running 3Dmark on 4k with overclocks. So I've noticed that in my problem games if i under clock my gpu 100/100 on the clock and memory i can play for significantly longer before a reboot happens or not at all during that session. Leaving the game at stock or applying a overclock guarantees a crash with the OC makes it happen sooner.
The rest of my system specs are in my signature. I've gone through various gpus 470/480/580/680/980 before i got the TI and none previously caused any reboots. I have my cpu overclocked and i overclock all my gpus so i dont know if it could be my PSU ? Any suggestions or input would be greatly appreciated.
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yuukichan
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Re: GTX 980 Ti Rebooting Computer
2015/10/12 17:08:41
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Could be the power supply. I am not sure how old yours is but it looks to be released in 2008. Capacitors age and dry out over time and more so when they get hot. It might even be the switching components like mosfets over heating and the such. Have you cleaned out the supply ? What is the age ?
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Dooms87
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Re: GTX 980 Ti Rebooting Computer
2015/10/12 18:32:30
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yuukichan
Could be the power supply. I am not sure how old yours is but it looks to be released in 2008. Capacitors age and dry out over time and more so when they get hot. It might even be the switching components like mosfets over heating and the such. Have you cleaned out the supply ? What is the age ?
I got the psu in 2010 and yes i have clean it out regularly it's on a stand so it gets good ventilation from the gap of space from the bottom of my case.
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Sajin
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Re: GTX 980 Ti Rebooting Computer
2015/10/12 18:36:38
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Inside the motherboard bios under pc health status monitor the +12v reading for a few minutes to see if it fluctuates more than .05. If it does fluctuate more than .05 your psu may have an issue.
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bsmegreg
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Re: GTX 980 Ti Rebooting Computer
2015/10/12 21:06:54
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The sudden restart suggest it would be the PSU. Basically, you are observing the PSU failing under the stress of the GPU which restarts the computer. When you downclock the card the GPU doesn't pull as much power which allows the computer to run smoothly, until the GPU does for a split second and crashes the system. Try buying a new PSU. Five years.... Almost six... That's a long time for a component like that.
If for some reason the new PSU has the same issue then return it and start an RMA on the GPU. But the sudden restart like you have points to the PSU.
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yuukichan
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 07:19:28
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Dooms87
yuukichan
Could be the power supply. I am not sure how old yours is but it looks to be released in 2008. Capacitors age and dry out over time and more so when they get hot. It might even be the switching components like mosfets over heating and the such. Have you cleaned out the supply ? What is the age ?
I got the psu in 2010 and yes i have clean it out regularly it's on a stand so it gets good ventilation from the gap of space from the bottom of my case.
That is a 5 year old power supply now. If it still in warranty, I would get it replaced. Though modern 80 plus gold and better supplies are way more efficient. It looks like a good time to upgrade it if you are not in warranty.
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aka_STEVE_b
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 07:47:14
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It could also be the way you have the rails split on that unit ? If memory serves me, ( which it rarely does  ) wasn't it found that the Corsair 1000 was basically 2x 550W unit components put together ?? Either way, you may alleviate your issues by distributing the rail load connecting it better.... 1 of them may be getting weak after all this time. http://www.overclockerscl.../corsair_hx1000w/2.htm
post edited by aka_STEVE_b - 2015/10/13 07:51:27
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Vlada011
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 07:57:01
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After 5-6 years of use with new expensive graphic card should be upgrade and power supply. Special if some PC is enabled 24h after 5-6 years PSU could become weaker than restarts are one of most common situations. Enough is to replace graphic card, little change 40-50W more usage than usually and he will restart. You can try to disconnect all cables and maybe even use other PCI-E cables for GPU just in case if they make problem and connect other pair of cables. You probably have reserve. Maybe restarts stop but if PSU become weaker restarts will show up again.
post edited by Vlada011 - 2015/10/13 08:01:55
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Dooms87
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 07:59:04
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Just out of curiosity If it is my PSU why didn't this issue occur with my GTX 980 FTW ? I would get soft crashes but nothing would restart my whole system.
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Vlada011
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 08:02:04
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Dooms87
Just out of curiosity If it is my PSU why didn't this issue occur with my GTX 980 FTW ? I would get soft crashes but nothing would restart my whole system.
I see you had GTX980 before GTX980Ti... exactly such difference in power consumption could be enough to one older model start to make problems. Many service is capable to diagnose and to fix such power supply but that will cost 1/3 of new model and you never know what will happen for 1-2 months or 6 six. Maybe die completely, maybe kill motherboard usually, maybe continue to work years. Today people usually buy new PSU and use next 5-6 years or more. Special old PSU could be sensitive on increase voltage on graphic cards and overclocking. Example difference between GTX980 and little overclocked GTX980Ti could be and 80W.
post edited by Vlada011 - 2015/10/13 08:04:50
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yuukichan
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 08:03:52
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980 ftw is like a 216 watt card at the absolute max (really trying to push the card) while the 980ti typically uses 230-250 or more under normal use and power targets. The normal 980 only uses about 170-180 watts typical.
post edited by yuukichan - 2015/10/13 08:08:21
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Vlada011
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 08:12:47
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I believe problem is PSU. It's not logic graphic card like that to cut power suddenly and cause restarts.
Again I'm not there and I can't say how that happen, fast restart, or lose power and than 2-3 seconds nothing and than start boot process alone,...
In most situation PSU is culprit.
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Sajin
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 11:05:32
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This issue does sound like a psu problem but it's very strange that half of your apps/games crash while the other half of them don't. Have you monitored your +12v inside the motherboard bios yet? If so, what were the results?
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Dooms87
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 13:37:08
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Sajin
This issue does sound like a psu problem but it's very strange that half of your apps/games crash while the other half of them don't. Have you monitored your +12v inside the motherboard bios yet? If so, what were the results?
Haven't had a chance to do so yet at work. Will update later tonight once i get home and test as you requested.
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Sajin
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 13:40:53
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Dooms87
Sajin
This issue does sound like a psu problem but it's very strange that half of your apps/games crash while the other half of them don't. Have you monitored your +12v inside the motherboard bios yet? If so, what were the results?
Haven't had a chance to do so yet at work. Will update later tonight once i get home and test as you requested.
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yuukichan
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 16:05:38
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Just checking voltages may not be enough at idle. You might only have the issue when loaded down. HW monitor works for some board, you might want to see if your board has a tool for checking voltages in windows and then run a load on the cpu and gpu and see what happens to those voltages.
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Sajin
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 17:09:15
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yuukichan
Just checking voltages may not be enough at idle. You might only have the issue when loaded down. HW monitor works for some board, you might want to see if your board has a tool for checking voltages in windows and then run a load on the cpu and gpu and see what happens to those voltages.
True, but if his psu is in bad condition we should be able to see it dip in the bios. I wouldn't recommend using software based tools to check the voltages in windows as they are inaccurate. Most accurate way to check voltages while being loaded would be with a digital multimeter.
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Dooms87
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 17:40:30
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Sajin
yuukichan
Just checking voltages may not be enough at idle. You might only have the issue when loaded down. HW monitor works for some board, you might want to see if your board has a tool for checking voltages in windows and then run a load on the cpu and gpu and see what happens to those voltages.
True, but if his psu is in bad condition we should be able to see it dip in the bios. I wouldn't recommend using software based tools to check the voltages in windows as they are inaccurate. Most accurate way to check voltages while being loaded would be with a digital multimeter.
So i'm in my Bios and went into the Power Settings my 12V voltage is 11.744V and it doesn't appear to be moving as far as I can tell
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Sajin
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 17:42:33
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Dooms87
Sajin
yuukichan
Just checking voltages may not be enough at idle. You might only have the issue when loaded down. HW monitor works for some board, you might want to see if your board has a tool for checking voltages in windows and then run a load on the cpu and gpu and see what happens to those voltages.
True, but if his psu is in bad condition we should be able to see it dip in the bios. I wouldn't recommend using software based tools to check the voltages in windows as they are inaccurate. Most accurate way to check voltages while being loaded would be with a digital multimeter.
So i'm in my Bios and went into the Power Settings my 12V voltage is 11.744V and it doesn't appear to be moving as far as I can tell
That is good news. Next thing to check would be what the +12v is doing under load using a digital multimeter.
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Dooms87
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 17:44:47
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Sajin
Dooms87
Sajin
yuukichan
Just checking voltages may not be enough at idle. You might only have the issue when loaded down. HW monitor works for some board, you might want to see if your board has a tool for checking voltages in windows and then run a load on the cpu and gpu and see what happens to those voltages.
True, but if his psu is in bad condition we should be able to see it dip in the bios. I wouldn't recommend using software based tools to check the voltages in windows as they are inaccurate. Most accurate way to check voltages while being loaded would be with a digital multimeter.
So i'm in my Bios and went into the Power Settings my 12V voltage is 11.744V and it doesn't appear to be moving as far as I can tell
That is good news. Next thing to check would be what the +12v is doing under load using a digital multimeter.
don't have one of those could are they expensive ?
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Sajin
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 17:47:17
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No, they aren't that expensive. You can buy one for like 15 to 60 bucks.
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Dooms87
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 18:02:02
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Sajin
No, they aren't that expensive. You can buy one for like 15 to 60 bucks.
could you recommend one ? i don't know the difference between a 15 dollar one vs a 60 dollar one id rather not buy the most expensive one if its not necessary. Also is there anything else i should be trying ? I already grabbed my invoices and such and called up corsair this psu should still be under warranty but id rather not needlessly RMA stuff. I also will be going to a Lan on Friday in Philly http://www.thegxl.com/ For east coasters in case anyone is interested lol sorry for the random plug. I was hoping to resolve this before then but oh well computer doesn't crash playing UT2k4 regardless i might not be able to update till i return on monday if i can't get the multi meter before then.
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Sajin
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 18:22:26
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yuukichan
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Re: GTX 980 Ti Rebooting Computer
2015/10/13 19:58:09
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I would just get a new power supply and return it if it does not solve the issue. If this is the first time you are dealing with this kind of thing, you have a good risk of shorting leads out and causing more damage. Besides, you get that new supply and it fixes the issue then it is one extra tool you wont need that you wont get much use out of.
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Dooms87
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Re: GTX 980 Ti Rebooting Computer
2015/10/15 12:13:32
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Wow.... Corsair is denying me RMA.. I called their Technical support and two of their reps didn't want to open a RMA over the phone but assured me my HX1000 had a 7 year warranty and it would be a quick ticket to get the rma going but apparently that's not the case... this is kinda really getting me angry now. Anyone know a way i can get corsair to do right by me?
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DANNYGRANT826
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Re: GTX 980 Ti Rebooting Computer
2015/10/15 13:21:52
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I helped a friend out with a similar issue. It turned out to be his GTX 570. No idea why. It would just randomly restart without a blue screen. Its got a 980Ti in it now. No problems since.
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Dooms87
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Re: GTX 980 Ti Rebooting Computer
2015/10/23 10:14:36
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Update. It was definitely the Power supply. As i said i was going to a LAN last weekend while i was there the computer started rebooting during GTA V and DMC 4 and my usb ports started randomly failing. I ended up purchasing a EVGA 1000watt PS and my computer is just running way better now i'm able to play witcher 3/GTA V with a +125/155 OC for hours no crash, USB ports all function with zero issue. SUPER Strange thing i'm noticing which i guess maybe its placebo affect i dunno my SSDS seem to be booting Faster now. Witcher 3/GTA V Load SIGNIFICANTLY Faster now haven't tested with other apps. Would the power supply mess with the SSDS like that and cause degraded performance ? Samsung Evo 840 pro fyi.
I'm still going to try and get Corsair to honor my warranty so i can have a spare PSU on hand cause thats just a good extra part to have for testing and such. Aside from that i'm very happy with my new PSU Hopefully EVGA will provide better customer service then Corsair.
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Sajin
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Re: GTX 980 Ti Rebooting Computer
2015/10/23 11:06:00
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Placebo affect most likely.
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