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[RESOLVED] ModsRigs errors

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Nereus
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2015/09/29 13:44:11 (permalink)
Keep getting errors trying to edit/update a rig..
 
"The server has experienced an error and our team has been notified!
Error

Reference ID:  20150929QNIKFI"
 
Anyone else having problems?
 
post edited by Nereus - 2015/10/14 19:05:32


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    EVGATech_ChrisB
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    Re: ModsRigs errors 2015/09/29 14:14:03 (permalink)
    Hi Nereus,
     
    I am sorry for any inconvenience and can you please try again?  



    #2
    Nereus
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    Re: ModsRigs errors 2015/09/29 19:41:48 (permalink)
     
    Couldn't even get into forums for about an hour there.. I can now (obviously), but ModsRigs still same problem.. I can view my various rigs but I can't edit any (specifically a new one, but can't edit old ones either).. get the same error page. Tried FireFox and IE (both latest versions), but no go.
     
    Also trying to post a rig on this forum.. uploading images just sits forever. I got one to upload, but that was it, so I canceled the post. Will try a few more times though.  ..eventually was able to upload all three on the forum post, but took a long time and many many attempts to upload each pic.
     
     
     
     
    post edited by Nereus - 2015/09/30 17:13:15


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    Nereus
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    Re: ModsRigs errors 2015/09/30 17:12:02 (permalink)
     
    So I just tried again with the ModsRigs section of the website, this time I can get to the Build / Edit Systems page and then select a specific rig to edit without ending up on an error page, however when I try to upload an image for a rig (jpg, 220kb, 800x800pixels - all well within max parameters), I select the image on my C drive no worries, but when I try to upload it just sits there forever thinking about it and never completes. Multiple attempts. I turned off my firewall in case that was blocking it - didn't help. Tried IE as well as FireFox. Similar problem trying to upload images last night on my forum post, as mentioned above. Also tried a different computer (laptop) - same issue.
     
    ... 5 minutes later ...
     
    Now I'm getting the "The server has experienced an error and our team has been notified!" message again when I click the link to edit a specific rig... so I can't even get to the point to upload a photo now.
     
    ..also found a separate error. If you go to the EVGA community page and then go down to the ModsRigs section, the couple of links to ModsRigs direct you to http://www.evga.com/modsrigs/ which apparently does not exist, because instead you get redirected to http://www.evga.com/default.asp   ..fun.
     
     
     
     
    post edited by Nereus - 2015/09/30 19:56:24


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    #4
    Nereus
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    Re: ModsRigs errors 2015/09/30 19:58:58 (permalink)
     
    Could someone else please try and see if they can upload images to their modsrigs build and post back here if they had any problems or not? Anyone?
     


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    Nereus
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    Re: ModsRigs errors 2015/10/01 16:52:24 (permalink)
     
    Nereus
    Could someone else please try and see if they can upload images to their modsrigs build and post back here if they had any problems or not? Anyone?

    Bueller? Bueller? Anyone at all? Am I the only one having this problem???
     


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    #6
    Sajin
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    Re: ModsRigs errors 2015/10/01 16:59:55 (permalink)
    Nereus
    but when I try to upload it just sits there forever thinking about it and never completes.

    Same here.
    #7
    jmcu1
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    Re: ModsRigs errors 2015/10/02 16:33:40 (permalink)
    Tried to build a new rig and can not get to any of the components tabs from primary info screen, The "Save primary info" button does not work... Tried chrome, IE and Edge.

       
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    #8
    Nereus
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    Re: ModsRigs errors 2015/10/02 17:38:52 (permalink)
     
    Thanks Sajin and jmcu1 for adding comments, hopefully EVGA will take a look at it now.
     


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    XrayMan
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    Re: ModsRigs errors 2015/10/02 21:34:30 (permalink)
     
    I have forwarded this thread to Eddie to review.

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    #10
    EddieH
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    Re: ModsRigs errors 2015/10/02 22:51:22 (permalink)
    Hey everyone,
     
    I do apologize for the errors on the Mod Rigs site.  I tried creating a build and editing an image on a build and got the same results.  The issues has been sent over to our IT team to see if we can have this fixed as soon as possible for everyone.   I appreciate your patience with this.
    #11
    Nereus
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    Re: ModsRigs errors 2015/10/03 00:05:53 (permalink)
     
    Cheers.
     


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    jmcu1
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    Re: ModsRigs errors 2015/10/03 04:14:55 (permalink)
    Thanks EddieH

       
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    #13
    ltorsini
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    Re: ModsRigs errors 2015/10/05 11:57:29 (permalink)
    I seem to be having the same issue, what is going on?


    It's all about heat...
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    EVGA_RobB
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    Re: ModsRigs errors 2015/10/05 12:23:49 (permalink)
    Hi All,
     
    We are working on this.  Can one of you try again (image upload) and let me know if the issue persists?
     
    Thanks,
    Rob

     
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    ltorsini
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    Re: ModsRigs errors 2015/10/05 12:28:37 (permalink)
    Hi Rob,
     
    I've just tried in Chrome and IE, not fixed.


    It's all about heat...
    #16
    EVGA_RobB
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    Re: ModsRigs errors 2015/10/05 12:31:00 (permalink)
    OK.  Thanks.  We will continue to work on this and I'll let you guys know when to try again.

     
    #17
    EVGA_RobB
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    Re: ModsRigs errors 2015/10/05 16:01:21 (permalink)
    Hello All,
     
    We have located the issue (picture uploading), however this probably will not be fixed until tomorrow.  I will update this thread once the fix is in place.  We apologize for any inconvenience.
     
    Thank You,
    Rob
     

     
    #18
    Nereus
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    Re: ModsRigs errors 2015/10/05 18:24:04 (permalink)
     
    Cheers.
     


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    ltorsini
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    Re: ModsRigs errors 2015/10/06 07:38:21 (permalink)
    EVGA_RobB
    Hello All,
     
    We have located the issue (picture uploading), however this probably will not be fixed until tomorrow.  I will update this thread once the fix is in place.  We apologize for any inconvenience.
     
    Thank You,
    Rob
     


    Thanks Rob,
     
    Eager to get a couple rig profiles built.
    post edited by ltorsini - 2015/10/06 07:44:18


    It's all about heat...
    #20
    Nereus
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    Re: ModsRigs errors 2015/10/07 19:51:18 (permalink)
     
    Still broken.
     


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    Vlada011
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    Re: ModsRigs errors 2015/10/08 01:01:34 (permalink)
    I tried to upload one picture before few days but I couldn't, Google Chrome.

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    #22
    ltorsini
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    Re: ModsRigs errors 2015/10/08 07:21:39 (permalink)
    Guys?  
     
    Can you please fix this?


    It's all about heat...
    #23
    ltorsini
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    Re: ModsRigs errors 2015/10/09 13:43:11 (permalink)
    It appears to be working... somewhat.  I still can't upload a GIF and you have to refresh between each picture you upload with Chrome but that is progress at the least.
     
     


    It's all about heat...
    #24
    Nereus
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    Re: ModsRigs errors 2015/10/10 09:45:30 (permalink)
     
     ... now I can't edit posts. I have a for sale thread, trying to amend the original post to say items gone, and keep getting errors when I try to save. I can add new posts on the thread, just can't edit existing posts.. wth is going on EVGA?
    post edited by XrayMan - 2015/10/10 12:04:47


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    Zuhl3156
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    Re: ModsRigs errors 2015/10/10 12:21:28 (permalink)
    Many problems for me with EVGA the last few days. I login and go to the EVGA home page instead of the forums. Pages take forever to load. When I open a link from an email alert I always have to scroll down the page to get to the post. The pages never load properly and I wind up looking at posts that are hours or days old instead of the post I want to read as in the last reply posted. I've cleared the cookies in FF and cleared the cache for no improvement.
    #26
    Nereus
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    Re: [RESOLVED] ModsRigs errors 2015/10/14 19:06:58 (permalink)
     
    Appears to be working now.. took me about 4 attempts to get one of the pics to upload, but got there eventually, thanks.
     


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    XrayMan
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    Re: [RESOLVED] ModsRigs errors 2015/10/14 19:50:57 (permalink)
    Nereus
     
    Appears to be working now.. took me about 4 attempts to get one of the pics to upload, but got there eventually, thanks.
     




    Awesome. Many thanks to Rob.         =)

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