Re: Constant crashing with replacement 980
2015/08/21 09:14:44
(permalink)
Right so one of the support team told me to open an RMA after which a courier would be arranged to pick up my card this time due to the replacement not working properly.
I have just send them the reminder email I was asked to send in the support ticket to remind them that the card is to be picked up, I have received a reply from someone else now telling me that they cannot arrange for the card to be picked up and that I am myself to foot the cost for postage AGAIN.
I understand the first time sending in the card and paying for it myself that is perfectly fine, however to receive an unstable replacement that constantly crashes and now I am being told to pay for it myself after being told that it would be handled by the RMA team?
What is going on here? I have seen this happen before and the team have usually handled the cost of returning the replacements so I am genuinely surprised about this.
I cannot afford to send these cards for a SECOND time... why is this happening now?