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Constant crashing with replacement 980

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Allnamestaken
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2015/08/03 18:13:47 (permalink)
Hi guys,
 
Ever since I got my replacement 980, I have been experiance constant driver crashing.
I have tried drivers going back 6 months every single one...
 
I can't fix the problem.. however when I put in a different card (780ti) it stops happening.
All the hardware has been checked over many times specially since my 780tis failed which is what I RMA'd originally, everything is running fine apart from this issue.
 
What is going on honestly?
post edited by Allnamestaken - 2015/08/03 18:17:39
#1

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    Sajin
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    Re: Constant crashing with replacement 980 2015/08/04 09:35:36 (permalink)
    Sounds like the card is defective. Downclock the card by 100-200MHz on both the core & memory to see if it helps stop the crashing.
    #2
    Allnamestaken
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    Re: Constant crashing with replacement 980 2015/08/13 04:22:18 (permalink)
    Right, so now the card wont clock up to full speed and when it does or even when it does not I am getting artifacting very subtle but sometimes the pink check square kind..
     
    Any staff willing to comment on this?
    I am not going to pay for rma after seemingly receiving a faulty replacement.
    #3
    Sajin
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    Re: Constant crashing with replacement 980 2015/08/13 10:17:39 (permalink)
    Sounds like vram failure.
    #4
    Allnamestaken
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    Re: Constant crashing with replacement 980 2015/08/14 12:52:50 (permalink)
    Am I going to get a reply from any of the admins or anyone at all or is this just going ignored?
    #5
    XrayMan
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    Re: Constant crashing with replacement 980 2015/08/14 18:58:45 (permalink)
    Allnamestaken
    Am I going to get a reply from any of the admins or anyone at all or is this just going ignored?




    Like Sajin said. Seems the card is probably bad, and needs to be RMA'd.

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    #6
    Allnamestaken
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    Re: Constant crashing with replacement 980 2015/08/18 21:08:49 (permalink)
    I have started a support ticket, I am awaiting a reply.
     
    I don't see it as being fair that I will be expected to  pay postage this time for a faulty replacement from a prior RMA.
     
    I hope something can be worked out as this is quite disheartening.
    #7
    Allnamestaken
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    Re: Constant crashing with replacement 980 2015/08/21 09:14:44 (permalink)
    Right so one of the support team told me to open an RMA after which a courier would be arranged to pick up my card this time due to the replacement not working properly.
     
    I have just send them the reminder email I was asked to send in the support ticket to remind them that the card is to be picked up, I have received a reply from someone else now telling me that they cannot arrange for the card to be picked up and that I am myself to foot the cost for postage AGAIN.
     
    I understand the first time sending in the card and paying for it myself that is perfectly fine, however to receive an unstable replacement that constantly crashes and now I am being told to pay for it myself after being told that it would be handled by the RMA team?
     
    What is going on here? I have seen this happen before and the team have usually handled the cost of returning the replacements so I am genuinely surprised about this.
     
    I cannot afford to send these cards for a SECOND time... why is this happening now?
    #8
    Allnamestaken
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    Re: Constant crashing with replacement 980 2015/08/24 00:55:35 (permalink)
    Is any of the tech team going to respond to me? They seem to be responding to everyone else!
    I feel pretty looked over here through no fault of my own.
    #9
    Sajin
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    Re: Constant crashing with replacement 980 2015/08/24 19:31:19 (permalink)
    Call them on the phone instead of waiting for them to respond here on the forums.
    #10
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