EVGA

Helpful Reply? Video Playback Crashing - Windows 7, GTX 970 ?

Author
Z-Knight
FTW Member
  • Total Posts : 1535
  • Reward points : 0
  • Joined: 2008/01/07 11:09:31
  • Location: League City, TX
  • Status: offline
  • Ribbons : 1
2015/08/02 12:58:57 (permalink)
Would the graphics card be at fault for video playback crashing after a few minutes? I installed Mega Lite Codec Pack player, and VLC for video playback and both of these fail after a few minutes of playback - they just crash out or I have to force quit them. I have a new windows 7 install - it is fairly clean except for about 5 new games and some software that I had running just fine on another rig. The only new thing that may be causing me problems is the Geforce Experience tool - I recently installed it and I don't recall videos failing this badly before - though I've not been using the system much for playback since the new build. I turned off the Geforce Experience but I still have the videos failing so I thought it might not be the cause.


#1
Z-Knight
FTW Member
  • Total Posts : 1535
  • Reward points : 0
  • Joined: 2008/01/07 11:09:31
  • Location: League City, TX
  • Status: offline
  • Ribbons : 1
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/02 14:00:59 (permalink)
I can't even do a system restore - it tells me I have virus protection blocking it (or thinks I have it) but i have no anti-virus (Tried safe-mode and still same error). I'm going to have to do full reinstall at this point because I don't get any error messages to even tell me the cause. All video playback: MHC, VLC, Windows Media center player fail the same way - they simply either stop playback but audio continues for a little, and/or the window stops repainting so you can't access any menus and the video half repaints. Sometimes it looks like the video is fine but when I click into it dies - again without any errors.


#2
Z-Knight
FTW Member
  • Total Posts : 1535
  • Reward points : 0
  • Joined: 2008/01/07 11:09:31
  • Location: League City, TX
  • Status: offline
  • Ribbons : 1
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/02 14:07:13 (permalink)
Carp, Salmon, Halibut!!!!! It might be EVGA Precision X that's causing the problem. I've turned it off and started playing random videos and all seem to be working fine right now. ****!!!!!  (Edit...LOL, 'w', 't', 'f' is blocked!!!! HAHAH)
 
so frustrating - on a related note - how can I change my minimum GTX 970 fan settings without using Precision? That's a bios setting, right?


#3
Z-Knight
FTW Member
  • Total Posts : 1535
  • Reward points : 0
  • Joined: 2008/01/07 11:09:31
  • Location: League City, TX
  • Status: offline
  • Ribbons : 1
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/02 14:24:58 (permalink)
Turns out I'm not the only one here...I didn't think about Precision being the issue but it seems now that I know it is, I have found another post about it:
 
http://forums.evga.com/Precision-X-causing-all-media-players-to-crash-m2373523.aspx


#4
Erik
EVGA Alumni
  • Total Posts : 417
  • Reward points : 0
  • Joined: 2014/04/11 09:43:50
  • Status: offline
  • Ribbons : 0
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/02 15:56:35 (permalink) ☄ Helpfulby Z-Knight 2015/08/02 19:14:56
Z-Knight, could you confirm which version of Precision X is currently installed and what OS is being used?  I can pass this on up for review but in the mean time, you can try a previous revision to see if problems continue or go away.
 
Precision X  (Just keep scrolling down to the version history portion of the page and click on the '+' to show the mirror button for download)
 
 
#5
Z-Knight
FTW Member
  • Total Posts : 1535
  • Reward points : 0
  • Joined: 2008/01/07 11:09:31
  • Location: League City, TX
  • Status: offline
  • Ribbons : 1
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/02 16:05:09 (permalink)
Installed on Win 7, 64bit, Ultimate, SP1
Precision X version 5.3.6
 
fyi, games seem fine but videos fail - same thing has been said by a couple of people at that post that I gave above.
 
I'll try a couple of other versions tonight and hopefully let you know.


#6
Z-Knight
FTW Member
  • Total Posts : 1535
  • Reward points : 0
  • Joined: 2008/01/07 11:09:31
  • Location: League City, TX
  • Status: offline
  • Ribbons : 1
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/02 19:13:41 (permalink)
I went back a few versions and started to double back...Precision X version 5.3.5 seems stable for me for now ... so only the newest 5.3.6 is the problem. Do a diff and see what changed.


#7
Erik
EVGA Alumni
  • Total Posts : 417
  • Reward points : 0
  • Joined: 2014/04/11 09:43:50
  • Status: offline
  • Ribbons : 0
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/02 20:33:20 (permalink)
Ok, thanks.  I'll go ahead and forward this to have it looked into further.
#8
iczerjones
New Member
  • Total Posts : 32
  • Reward points : 0
  • Joined: 2008/04/07 17:54:37
  • Status: offline
  • Ribbons : 0
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/03 12:07:38 (permalink)
Wish I would have seen this earlier as I had the exact same issue.  (VLC / MPC-HC would crash when Precision was running)  I did find that a workaround, at least in VLC, was to switch the renderer to OpenGL.  That would allow it to function correctly without the freeze/crash condition while Precision was active.
 
I ended up moving to Afterburner for the time being but would be happy to see this issue resolved.

Xeon E3-1245v3 (relid) | Asus Z97-WS | 16GB Ballistix @1600 | EVGA GTX980Ti | Seasonic X-850 | Asus Xonar U7 | Samsung S34E790C 34" VA panel | custom loop
#9
LiquidFreon
New Member
  • Total Posts : 18
  • Reward points : 0
  • Joined: 2015/07/26 14:09:13
  • Location: Hanging out with ceiling cat
  • Status: offline
  • Ribbons : 0
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/03 18:26:55 (permalink)
Z-Knight
Installed on Win 7, 64bit, Ultimate, SP1
Precision X version 5.3.6
 
fyi, games seem fine but videos fail - same thing has been said by a couple of people at that post that I gave above.
 
I'll try a couple of other versions tonight and hopefully let you know.


Same specs as Z-Knight and can confirm the same.  Using 5.3.6 at the moment.  Any attempt to fast forward will cause the player to crash.  Will try to install 5.3.5 and see if it still happens.
 
Win 7, 64bit, Ultimate, SP1
#10
LiquidFreon
New Member
  • Total Posts : 18
  • Reward points : 0
  • Joined: 2015/07/26 14:09:13
  • Location: Hanging out with ceiling cat
  • Status: offline
  • Ribbons : 0
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/03 18:47:05 (permalink)
Uninstalled 5.3.6 and installed 5.3.5.  It seems that did the trick.  Aggressively fast forwarded some videos and jump clicked to different time parts of the movie and it did not crash.  Previously, just simply holding the mouse and previewing ahead would cause it to crash.  I forgot to mention i am using  MPC-BE x64 as my video player of choice.  Everything seems to be working fine now.
#11
ArtTea
New Member
  • Total Posts : 1
  • Reward points : 0
  • Joined: 2015/08/04 01:13:18
  • Status: offline
  • Ribbons : 0
Re: ? Video Playback Crashing - Windows 7, GTX 970 ? 2015/08/04 01:34:44 (permalink)
Can confirm. The same on Windows 10.
#12
Jump to:
  • Back to Mobile