I have emailed the Marketing Director as it stated to do so in the customer service response if have a complaint.
It has been 5 bussiness days now and still no reply.
So I'm asking how long do I have to wait for a reply?

Have you checked your emails thoroughly? have you checked your junkbox to make sure it didn't trash it?

This email was sent to the US office and my spam box is empty.
I check my email every day.
Email sent to is j darwin @ evga . com

Ok I have sent a second email and I will update this by the end of the week.

If Joe Darwin ignores your email, you can take that as EVGA doesn't care what you have to say. He's the highest manger at EVGA the public can contact.
 

Hi bizbane,
 
Thank you for responding to my email and taking my call. Glad I was able to work with you and if you need anything else feel free to contact me directly: JoeyC@evga.com. Have a great weekend 

Joe Darwin is the highest manager the public can contact. If a customs sends not one but two emails over time period of 10 business days and doesn't receive a reply, who wouldn't take that as the company doesn't care. The customer emailed upper management, not just some low level employee. Lets not forget, the customer did what it said to do if they have a complaint (email Jdarwin).
 
In my opinion, when dealing with a company having the conversation in writing is always best. That way you can make sure they stick to what was discussed. Over the phone you can't do that, they can claim that wasn't what was said etc (not saying evga does that or would do it).
 
 
 
 

EVGATech_ChrisB
I would just like to point out that the below post from MSim is simply not true.  EVGA does care, but please understand that if you should email a single person and do not receive a response then there are many factors that can come into play and it is recommended to call us at 1-888-881-3842 option 1, as we do offer 24 hour technical support to assist. 
 

MSim
If Joe Darwin ignores your email, you can take that as EVGA doesn't care what you have to say. He's the highest manger at EVGA the public can contact.
 

MSim
Joe Darwin is the highest manager the public can contact. If a customs sends not one but two emails over time period of 10 business days and doesn't receive a reply, who wouldn't take that as the company doesn't care. The customer emailed upper management, not just some low level employee. Lets not forget, the customer did what it said to do if they have a complaint (email Jdarwin).
 
In my opinion, when dealing with a company having the conversation in writing is always best. That way you can make sure they stick to what was discussed. Over the phone you can't do that, they can claim that wasn't what was said etc (not saying evga does that or would do it).
 
 
 
 

EVGATech_ChrisB
I would just like to point out that the below post from MSim is simply not true.  EVGA does care, but please understand that if you should email a single person and do not receive a response then there are many factors that can come into play and it is recommended to call us at 1-888-881-3842 option 1, as we do offer 24 hour technical support to assist. 
 

MSim
If Joe Darwin ignores your email, you can take that as EVGA doesn't care what you have to say. He's the highest manger at EVGA the public can contact.
 

That's why it's best to have the voice conversations recorded, but a regular customer is not going to do that because they would expect things to be taken care of the first time. Not by getting the run around. I don't blame him at all here. But, The question is did the OP call customer service like he's been asked to, or call customer service when he saw nobody was replying to his email? That would be my first clue, "nobody responding to my email? I better call them." Don't get mad because somebody didn't respond. It's easy to miss emails, trust me. Not to mention, they probably get thousands a day. A general manager can easily get over 100's a day, if not more. (Oh ya, for the big clue here : "We are all human here, so nobody is perfect. Maybe email is down? )
 
I'm also wondering if this J Darwin did, in fact ,email the OP to call customer service, because, again maybe he really was on a "business trip", and the OP just ignored that email, and was just wanting to complain about another EVGA employee, and was emailing the general manager to get even with that employee (I don't know)... It's easy to play the blame game. A lot of times a disgruntled customer (yes, I said that, but i'm not saying OP is one...just speaking out loud in general) does not get their way the 1st time because it's something they did wrong, then they have to have some kind of personal vendetta, but usually it doesn't work out they way they intended. Take it as you will guys, you can clearly look at this both ways.

Big thank you to Joey Costantio and Joe Darwin at EVGA!
I have received my replacement card working like a Champ and my faith in your customer service has been restored.
It was pleasure speaking to you both on this matter.

bizbane
Big thank you to Joey Costantio and Joe Darwin at EVGA!
I have received my replacement card working like a Champ and my faith in your customer service has been restored.
It was pleasure speaking to you both on this matter.