EVGA is well known for their customer service and product quality, among other things. But you can't please everyone, all the time. In this thread, please post your WORST experiences with EVGA, but please keep it polite, civil, and professional. I have purchased many EVGA products, and when you buy a LOT of electronics, there's bound to be a lemon.
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That said, I've had two "bad" experiences with EVGA, but both ended in a mostly positive manner.
 
1. Purchased a GeForce 7800GT in early 2006. Used the step-up program to get a 7900GT, but not just any model, their highest OC'd version. Unfortunately, this model ended up being overclocked too far out of the box and it became a habitual failure for MANY people. So, I chose to RMA it. I had to argue with EVGA over cross shipping (because the card still worked for desktop usage). EVGA was making changes to their warranty and tried to apply it retoractively. In the end, they caved and sent me another card. This card had the same problem. So, they upgraded me to the 7900GTO, sent me an EVGA T-Shirt, and 2 games. I used that GTO for 3 years before upgrading to another EVGA card in 2009, then another in 2012, and have another ariving today. Keep your customers happy, and they keep coming back :)
 
2. Purchased an EVGA nForce 650i Ultra motherboard from Newegg. Product was advertised as having a lifetime warranty. Box arrived, and said "limited lifetime warranty upon registration." I registered after installing and ensuring that it worked. Registration showed 1+1 warranty. Apparently, there are two SKUs, and the SKU INSIDE the box didn't match what was ON the box. EVGA refused to honor the warranty. On the plus side, the board is still working great today (purchased in 2008) and is a respectable overclocker. It's about to get repurposed for another system. However, like I said, keep your customers happy, and they keep coming back. Refused to honor the advertised warranty? Like Asus, EVGA has been scratched from my motherboard shopping list.
 
So there's mine - one bad purchase that led to bad support that eventually led to a good resolution. However, one bad situation that led to a bad resolution, but at least the product was high quality.

notfordman
I built an HTPC for my wife using H55 motherboard, she used it for a bit. Then she went with a tablet for daily use. I then used that PC for Folding at home. It worked for a couple of years, then pooped out on me [wouldn't post]. I had an RMA, and to my disappointment they shipped me a Z87 FTW for a replacement. Grr{shakes fist} how dare they!!!!!!! That is my worst, which is why I am a customer for life. I know it doesn't turn out that way for all, but most cases are resolved satisfactory. I have read some threads here where EVGA has went above and beyond also.

That's pretty much how they do it. Even if you get a bad rep (like I did for my 7900GT cross shi), simply remain polite and persistent and they WILL help you 99.9% of the time.

Missing out on a B-Stock 780 ti ACX by 2 min. If that's the worst I can think of, then something right is going on here. I have had plenty of rebate disasters with other companies (especially Corsair), but it's always solid here.

agent8
That is an easy one. Every year getting my hopes up with thoughts of prizes.

Annnnnddddddd the guy with 2 posts wins again

None.         

One time I bought something and they threw 2 free t-shirts, I mean seriously, Do they think I can't afford them?
 
Shame on you, eVGA!

Well closest I can say is a shipping issue, where the motherboard I ordered got lost in UPS shipping (it was signed for by someone else) was able to get a replacement sent out, so that part was good. then the original motherboard showed up a month later and I was nice enough to send it back (EVGA paid for the shipping of course).
Granted, that's more of a bad UPS experience, and a good EVGA experience, so uh. hmm.
 
Worst case from what I can tell is from the forums when an admin deleted one of my posts a few years back and I wasn't able to find out why (though I must admit I didn't try as hard as I could have), I PMed a mod about it, and they said it was deleted without a note attached too it and to contact the admin who deleted for more info, I did, but didn't get a reply back and decided not to press the matter farther, though I suppose I could have. that's one thing that did tick me off a bit.

BRooDJeRo
The last BBQ we ran out of mayonnaise. I asked my EVGA GFX card to quickly fetch another jar at the supermarket before it closes, because i consumed too much Cuban rum to drive myself. The GFX card refused and i was highly disappointed.

Really? Mine goes grocery shopping for me all the time. I think its time for you to RMA. 

mkaplinux
no service centers in India .

But there is CALL CENTERS!

willem445

agent8
That is an easy one. Every year getting my hopes up with thoughts of prizes.

Annnnnddddddd the guy with 2 posts wins again

2 posts, you mean the one that registered today to ask if he could enter and then said thanks?

The only thing I've had gone wrong was when I had to RMA a gtx 670 FTW 3 times. First one after 2.5 months, second was DOA, and third lasted 15 months and the fourth card I just sold and moved on.
 
What still gets to me though (even though it has only happened to me once) is you pay a good amount of money on an item and after only a couple months it fails on you and essentially you've just payed full price for some b-stock rma....not a good feeling.          

I called tech support one time and the phone rang 4 times before someone answered
 
 

 

willem445

agent8
That is an easy one. Every year getting my hopes up with thoughts of prizes.

Annnnnddddddd the guy with 2 posts wins again

But if that was the baseline for all prizes being won RJ and XrayMan would win them all. 

RushXTC

mkaplinux
no service centers in India .

But there is CALL CENTERS!

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call centers- speaking Indian accents, to an Indian.
in case of a product query who takes responsibility.
 
please send me the  
 
Indian  - evga call-center number -
 
if a product doesn't function will evga come for pickup -
 
my location is south = The Southern India .
 
please provide elaborate information EVGA.
 
Answer in A Line is insufficient.
 
when western digital helps me well, sparkle did good,
 
hope EVGA can .
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i was worried to see a Transformer movie- that criticized Indian call centers
 
 
 

My bad experience:
When the 980 Ti Hybrid was hard to find in stock, I phoned them to make a suggestion to changing the limit from 3 per customer to 1 per customer. The guy I talked to was like SLI users this and that. I'm like listen to the logic here. If a person wants to run SLI and they get one, they NEED another. How about giving everybody a chance to get at least one before you worry about SLI users so that way you don't end up losing customers. He kept on and on about SLI users. Honestly, if I could of back handed him through the phone I would of. Now they did remedy the situation after I suggested at least changing it to 2 per household this way SLI users could still get two, because there isn't a need for a 3rd. All this does is drives the price gouging market up when something is hard to get. So in a way they did remedy the situation.
 
Now I have to RMA a GeForce GT 640 card which is nearly 2 years old when I got it but no telling when it actually came out, as I just purchased it to have a backup card shall I ever need to RMA my main card. I'll let you know how that goes.