EVGA

Should I RMA the replacement card?

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Nalizan
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2015/07/18 22:18:16 (permalink)
I RMAed one of my EVGA 780Ti SC cards recently because it was restarting under heavy load (such as 3dMark Fire Strike Extreme and Ultra). I had 2 of them in SLI so I tested each card individually and found that it was only occurring on the one card. I used the same slot when testing both cards as well as the same power cable to try and make the test as apples to apples as I could. I also tested with AIDA64 and it would restart and crash the test in under 2 mins with the suspected card and not at all in over 40 mins with the other. So, two weeks go by and I just got my replacement card in the mail. I get it installed and do some testing as I know they are re-certified replacement cards and not new cards. Turns out that the replacement card is crashing and restarting as well during the AIDA64 test, but this time I can loop Fire Strike test 2 for over and hour without issue. Should I be concerned with the AIDA64 test?
 
I have not touched any settings on the cards, other than fan speed control, but they are factory OCed from EVGA.
During the original testing I was on 352.86, but tried 353.30 and then ended up on 353.38 before RMAing. I am currently still on those .38 drivers.
My CPU is overclocked, but I returned to default settings when I was testing.
 
By restarting I mean that the screen goes black, comes back on with the driver crash message, and I can hear the fans go silent and then return to full speed after the screen comes back on.
 
System:
i7 4770k @4.5Ghz
2x EVGA 780Ti Superclocked
2x 8GB Corsair Dominator Platinum 1866Mhz
Samsung 840 EVO 500GB
2x WD Black 1TB
Kraken x60 Water Cooling
Antec HCG 900W
post edited by Nalizan - 2015/07/18 22:23:50
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    arestavo
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    Re: Should I RMA the replacement card? 2015/07/19 09:12:42 (permalink)
    It might just be that AIDA64 isn't stable on your system (it is a full benchmark suite, not just a graphics test right?).
     
    You could try leaving the Firestrike test going overnight to see if it crashes. If it goes for more than 6 hours stable, odds are that the card is good to go.
    #2
    Nalizan
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    Re: Should I RMA the replacement card? 2015/07/19 22:15:44 (permalink)
    Thanks for your reply. AIDA64 is a full benchmark suite, but you can choose which items to test. I was hoping someone might have had experience with AIDA64 GPU stress testing before and had some insight into if it tests beyond the cards "margin of error" if you will. I know any overclock can be or can become unstable and since these cards are overclocked from EVGA, some might be more "dialed in" than others. I do not know how they test the cards when they overclock them to assure they are stable. Maybe AIDA64 is extreme for this purpose?
     
    I did play The Witcher 3 today on maxed settings and left the game running when I took breaks and did other things. I imagine it was running maybe 5-6 hours straight. I will take your advice as well and run 3Dmark for some extended loops to see how that goes as well.
     
    The only part that nags me about all of this is that my other cards seems to have no problem at all with the AIDA64 GPU test. I just don't know if that means the new card is "on the edge" of going out, or if it simply doesn't have as tight of an overclock on it.
    #3
    Sajin
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    Re: Should I RMA the replacement card? 2015/07/20 14:25:29 (permalink)
    I'd rma it again.
    #4
    Nalizan
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    Re: Should I RMA the replacement card? 2015/07/21 00:50:02 (permalink)
    Ya I think I am going to. Sucks it will mean another 20 dollars in shipping and 2 weeks without gaming. Makes me rethink the whole factory overclock cards in the future.
    post edited by Nalizan - 2015/07/21 01:05:27
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    arestavo
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    Re: Should I RMA the replacement card? 2015/07/21 08:21:33 (permalink)
    I'd call up EVGA and complain - they may be able to hook you up with a shipping label to cover your costs this time.
    #6
    Nalizan
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    Re: Should I RMA the replacement card? 2015/07/23 15:08:33 (permalink)
    Just a follow up to say that EVGA is taking care of me. I didn't need to complain either. I simply asked if I would have to pay the shipping again and was informed that I would be upgraded to the advanced RMA method for free. Fingers crossed this next card will be better.
    #7
    arestavo
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    Re: Should I RMA the replacement card? 2015/07/23 17:36:35 (permalink)
    Very nice - good luck!
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    Nalizan
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    Re: Should I RMA the replacement card? 2015/07/25 15:25:18 (permalink)
    2nd replacement card is doing the same thing. Help me out here guys. What am I missing / not thinking of? I am at a loss now as to what to think. The only thing for sure is that these replacement cards and my original card are not created equal. 2 mins is all it will stress test before the card resets. AIDA64 too hard of a test for GPUs? I haven't been able to find any other complaints about that. In fact, I have seen the opposite where people have said it passes AIDA64, but crashes in games. All I know is my original card passes with flying colors and each of the replacement cards I have recieved fail in about 2 mins.
    #9
    arestavo
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    Re: Should I RMA the replacement card? 2015/07/25 16:52:46 (permalink)
    If one card works just fine by itself but the second one by itself does what you are saying - then RMA that card. Call up EVGA and start the process over again. Eventually they will give you a card that doesn't conk out - and yes I fully understand that the turn around time really sucks.
     
    I just got (2) B-Stock 780 Ti Classifieds and have been troubleshooting them for a week (in SLI), and it turns out that one of them is a complete dud - thankfully I (finally) tried them one at a time to find this out. I have to underclock the dud it to not have artifacts pop up, and if I bump the voltage up even at stock clocks the artifacts only happen more often. The other card is a dream by comparison, and actually overclocks quite well. Quite a sad state of affairs when a Classified card can't overclock - because they were supposedly designed and built to overclock right?

    It sucks, but I have to RMA a week old card and limp along with just one, like you, until they receive the card and send out a replacement.
     
    EDIT: Just found out it will take even longer for me since it is a B-stock card and I can't cross ship. Arrrgh! Over a week in troubleshooting this crud, only to wait around 2 weeks more to get back my SLI config. I think I am done with SLI, and I'm especially done with EVGA B-stock products, no matter how good the price.
    post edited by arestavo - 2015/07/25 17:16:59
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    Nalizan
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    Re: Should I RMA the replacement card? 2015/07/25 18:40:49 (permalink)
    I think I just confirmed my suspicion. I downclocked the core to the base core speed (according to the specs from EVGA) using precision X. It then ran AIDA64 fine for over a half hour. I think the overclock on these are just not done well or are degrading. I am not sure I will buy another factory overclock if this is the headache it can produce.
    post edited by Nalizan - 2015/07/25 18:43:36
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    MinotPanda
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    Re: Should I RMA the replacement card? 2015/07/29 22:57:22 (permalink)
    Whats your Temps when running the Benchmarks? I just posted about 2 780's I bought referb and was having issues with. 

    Intel i7 5930k OC to 4.5Ghz---MSI X99a Gaming 7---32GBs Corsair LPX DDR4---2 x EVGA 1080 SLI with EK Waterblocks---Corsair AX 1200i---Thermaltake WP100
     
     
    #12
    Nalizan
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    Re: Should I RMA the replacement card? 2015/07/30 09:53:30 (permalink)
    I run with the fan curve a bit more aggresive than stock. So, the max temp I was seeing in AIDA64 during stress was about 72c.
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    jasonkresge
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    Re: Should I RMA the replacement card? 2015/07/30 17:47:45 (permalink)
    Keep going, EVGA will make it right. Just make sure that you have two identical cards and you've tested them independently, so it's not your system. I've had to go through multiple RMAs with EVGA due to a card that was sold with a gross overclock. I wasn't the only one with the problem, so they gave me a better card (and many others). In your case, if this is the issue, you may also get a better dual-card solution. If it's not the issue, you'll eventually get a working card.
     
    Be persistent and patient. It may suck now, but when you have two working cards, you'll no longer care about how long it took to get there. But if you keep the defective card, you're always going to be disappointed with it.
    #14
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