Scarlet-Tech

Nereus
Amazon give you a return label with tracking number to print out. As soon as that tracking number updates to say it has been picked up by UPS, Amazon processes the refund - that's how it always works for me anyway. Appears to be an automated process. Maybe it's only for Prime members?

I have had prime for 5 years, and only received refunds after items made it back to them.

I must be special then :)   Perhaps it's only on items that come from Amazon and not a 3rd party? Never took much notice, just know that as soon as the parcel is picked up by UPS, within a few hours I'll get an email from Amazon saying my refund has been processed (may still take a day or two to show in my credit card because of bank processing time). I think only once I can recall having to wait for it to arrive at the destination - that was probably a 3rd party item then. We buy a heap of stuff through there, maybe that's why.. I really don't know, you'd have to ask them, just telling it how it is for us.
 

RushXTC
 
 
^ This.
 
It says they must check that the item is in its original condition before they process refunds.

At least I am not the only one!  Maybe if we state that it was never opened, but if I have opened it and it failed, which hasn't been many things thankfully, they always inspect it and I get the refund notice the day it arrives back to them.

Nereus

Scarlet-Tech

Nereus
Amazon give you a return label with tracking number to print out. As soon as that tracking number updates to say it has been picked up by UPS, Amazon processes the refund - that's how it always works for me anyway. Appears to be an automated process. Maybe it's only for Prime members?

I have had prime for 5 years, and only received refunds after items made it back to them.

I must be special then :)   Perhaps it's only on items that come from Amazon and not a 3rd party? Never took much notice, just know that as soon as the parcel is picked up by UPS, within a few hours I'll get an email from Amazon saying my refund has been processed (may still take a day or two to show in my credit card because of bank processing time). I think only once I can recall having to wait for it to arrive at the destination - that was probably a 3rd party item then. We buy a heap of stuff through there, maybe that's why.. I really don't know, you'd have to ask them, just telling it how it is for us.
 

That's how it is for me, too. You can't beat Amazon returns.

Justin

Leekay07
Now the package has gone to an old return address of EVGA's after I refused delivery and I contacted EVGA and they informed me that I have to wait for ups to complete a trace (upto 8 more days added to this shenanigans) before they will go any further. Um I think at this stage might be time to call my bank

Remember that at least 99% of the shenanigans was caused by you.
 
she·nan·i·gans  SHəˈnanəɡənz/
noun  informal
plural noun: shenanigans

• secret or dishonest activity or maneuvering.
  "widespread financial shenanigans had ruined the fortunes of many"
  • silly or high-spirited behavior; mischief.

Urban Dictionary: Shenanigans

www.urbandictionary.com/define.php?term=Shenanigans
Urban Dictionary
An official declaration made by patrons of an establishment who feel they have been cheated.
 

Order Date and Time: 06/26/2015 7:53 P.M. Friday Nigh After Hours.
Yes I see, but the Delay was UPS and Not EVGA.
07/01/2015 4:00 P.M. A One Day Delay!
A late UPS trailer arrival has caused a delay. We're adjusting plans to deliver your package as quickly as possible.  / Delivery will be rescheduled.
 
Ship Date and Time to your Door: 07/03/2015 5:23 P.M. This was a US Holiday and UPS was at your Door.
The receiver does not want the product and refused the delivery.
I would say that 5 to 7 days UPS Ground they did a good job getting you item to you.
If you needed the item before the end of the next week you should have paid for UPS 3 Day Select or even UPS 2nd Day Air and you would not have to have the delay of the trailer.
By the way the 3 ~ 5 days are WORK DAYS not Saturday or Sunday (Week End).
 
What was it that EVGA did wrong here, I do not see any wrong doing on anyone's part.
 

• Latham, NY, US
• 07/08/2015 6:17 P.M.
• We're attempting to verify the package location. / Lost package investigation

• Buffalo, NY, US
• 07/06/2015 9:47 A.M.
• Delivered

• Latham, NY, US
• 07/06/2015 6:00 A.M.
• Out For Delivery

• Latham, NY, US
• 07/03/2015 9:43 P.M.
• The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address. / Delivery will be rescheduled.

• 07/03/2015 8:17 P.M.
• Destination Scan

• 07/03/2015 5:23 P.M.
• The receiver does not want the product and refused the delivery.

• 07/03/2015 3:12 A.M.
• Arrival Scan

• 07/03/2015 3:08 A.M.
• Departure Scan

• 07/03/2015 2:59 A.M.
• Arrival Scan

• Secaucus, NJ, US
• 07/02/2015 11:29 P.M.
• Departure Scan

• 07/02/2015 2:36 A.M.
• Arrival Scan

• 07/01/2015 4:00 P.M.
• A late UPS trailer arrival has caused a delay. We're adjusting plans to deliver your package as quickly as possible.  / Delivery will be rescheduled.

• Cerritos, CA, US
• 06/27/2015 5:21 A.M.
• Departure Scan

• Cerritos, CA, US
• 06/26/2015 9:44 P.M.
• Arrival Scan

• Anaheim, CA, US
• 06/26/2015 9:21 P.M.
• Departure Scan

• 06/26/2015 7:09 P.M.
• Origin Scan

• US
• 06/26/2015 7:53 P.M.
• Order Processed: Ready for UPS

Nereus
 
Probably not worth wasting your breath on, haters gonna hate, doesn't matter if they're wrong.
 
Enjoy your future 'customer service' with ASUS Leekay.. lolz
 
 
 

Yea! and this too and I am done.
"Check youselves.  Holiday weekend with no chance to chat with my family overseas."  A Telephone Maybe?

Dear Leekay07,
 
I am very sorry for any confusion as I can confirm that we are doing our very best to find out what is happening with this package. Please understand that we have never had a return address outside of California.  We have submitted a tracer with UPS to try and recover the package and we are working on this side to have your refund processed as soon as possible to assist.
 
Please understand that these are abnormal circumstances and you will be fully refunded for the product and the shipping due to the shipping delays caused by UPS.
 
Please let me know if you should have any additional questions or concerns. chrisb@evga.com
 

Leekay07
Yes I'm one hundred percent responsible for the distribution and delivery. And return information kept on record at someone else's distribution service.

I didn't choose ups EVGA did. Nor did I feed miss information to the customer saying delivery was going to be delayed.

Check youselves. Holiday weekend with no chance to chat with my family overseas. I had no choice but to go buy it local I'd waited a week already.

https://m.ups.com/mobile/...amp;Requester=DAN&

I think people miss something here.
 
Originally the item was meant to be delivered on the 3rd July. 
On the 1st July UPS informed me it would be delayed till after the holiday.
I went and bought 2 Asus cards on the 2nd of July only to get home and find that the EVGA was rescheduled for delivery. 
 
Anyways its how it is.  I have to wait for UPS to conclude the efforts now to recover the package and await EVGA to contact me...
 

I called them that's where it said it..  The automated system it would be rescheduled to the 6th july.  This is the latest information our representatives have.
 

RikkiTorment

Leekay07
I think people miss something here.
 
Originally the item was meant to be delivered on the 3rd July. 
On the 1st July UPS informed me it would be delayed till after the holiday.
I went and bought 2 Asus cards on the 2nd of July only to get home and find that the EVGA was rescheduled for delivery. 
 
Anyways its how it is.  I have to wait for UPS to conclude the efforts now to recover the package and await EVGA to contact me...
 

No, there must be something there to get in order to miss it...  You're just impatient and complaining.
 

 
 

I'm putting an end to this tonight.  I don't expect I will hear anything from EVGA on the subject.
 
 
 

my issue is with both at this point. 
EVGA for not being better prepared to deal with such issues.  I called on july 2nd to inform them of my intentions and was told it would not be a problem for a refund just that I have to wait 7-10 days once they got the unopened merchandise back.  Which seems extreme especially when at that point i never planned to ever see it.
 
UPS for obviously screwing up the return to the vendor and for the original issue of them informing me of an incorrect delay in delivery. 
 
How am I putting an end to it?
 
I just called my bank and asked to open a claim for lost item after i refused delivery. They just issues my bank account with a credit for the cost of the card. All I had to do with provide the tacking number and copy of the sales invoice and shipping confirmation.  
 
 

Leekay07
my issue is with both at this point. 
EVGA for not being better prepared to deal with such issues.  I called on july 2nd to inform them of my intentions and was told it would not be a problem for a refund just that I have to wait 7-10 days once they got the unopened merchandise back.  Which seems extreme especially when at that point i never planned to ever see it.
 
UPS for obviously screwing up the return to the vendor and for the original issue of them informing me of an incorrect delay in delivery. 
 
How am I putting an end to it?
 
I just called my bank and asked to open a claim for lost item after i refused delivery. They just issues my bank account with a credit for the cost of the card. All I had to do with provide the tacking number and copy of the sales invoice and shipping confirmation.  
 
 

How many vendors are prepared to have a delivery refused upon arrival?
 
You need to learn to be patient, you said that money is not an issue to you, yet you feel the need to relentlessly whine and complain when the issue that you caused is not resolved in a timely manner that is most convenient for you...  Do you have the patience of a toddler in the last hour of a road trip, "are we there yet?"

I believe EVGA and the customer are trying to work this out together. The best thing to do is try to be patient and allow a bit more time to pass. If after three more business days pass and things aren't working out notify Chris again and mention this thread URL to him: chrisb@evga.com