Leekay07
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Ordered a video card because I sold my cards last week and I ordered a 980ti last week. Took 6 days and I got an email saying it be delayed again so I said screw it I'll go buy cards from a store. Ups just said they would deliver tomorrow after all and I called EVGA to cancel it they said refuse it and when it gets back to them it will then be 7-10 days for a refund. LOL then you have had my money 28 - 30 days before I see my digits again in the bank. Terrible...
something cool in the neighbor hood.
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Nereus
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Re: Won't order from EVGA again
2015/07/02 17:29:23
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Leekay07
Ordered a video card because I sold my cards last week and I ordered a 980ti last week. Took 6 days and I got an email saying it be delayed again so I said screw it I'll go buy cards from a store. Ups just said they would deliver tomorrow after all and I called EVGA to cancel it they said refuse it and when it gets back to them it will then be 7-10 days for a refund. LOL then you have had my money 28 - 30 days before I see my digits again in the bank. Terrible...
LOL... best I keep my mouth shut here.. :x
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Chaos_21
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Re: Won't order from EVGA again
2015/07/02 17:31:46
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A full refund.....Outstanding! 
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EVGATech_ChrisB
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Re: Won't order from EVGA again
2015/07/02 17:34:29
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Dear Leekay07, I am very sorry to hear that you are unhappy with your purchase and to hear that there is some confusion with the shipping time frames. Please understand that your shipment was sent out on the same day that the item was ordered and it is scheduled for delivery within the time frame offered while placing your order online. I can confirm that we do need to receive the product back to our warehouse before we can process a refund and I am very sorry for any inconvenience that this does cause. We are here to help with any questions that you do have with this process. Support@evga.com
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ManBearPig
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Re: Won't order from EVGA again
2015/07/02 17:41:43
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Leekay07
Ordered a video card because I sold my cards last week and I ordered a 980ti last week. Took 6 days and I got an email saying it be delayed again so I said screw it I'll go buy cards from a store. Ups just said they would deliver tomorrow after all and I called EVGA to cancel it they said refuse it and when it gets back to them it will then be 7-10 days for a refund. LOL then you have had my money 28 - 30 days before I see my digits again in the bank. Terrible...
So you expect them to refund you the money on the video card that you bought from them before they even receive the card back? Not sure any company will do that...
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Nereus
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Re: Won't order from EVGA again
2015/07/02 18:10:40
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Fortunately EVGA probably aren't charging you a restocking fee, like most other places do. Yup, those EVGA guys are terrible.
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Leekay07
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Re: Won't order from EVGA again
2015/07/02 18:36:34
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No one can legally charge a restocking fee on an undelivered none special order item.
something cool in the neighbor hood.
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Leekay07
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Re: Won't order from EVGA again
2015/07/02 18:37:14
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Anyway I'm only upset about the time frame.
something cool in the neighbor hood.
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XrayMan
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Re: Won't order from EVGA again
2015/07/02 18:55:38
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EVGATech_ChrisB
Dear Leekay07,
Please understand that your shipment was sent out on the same day that the item was ordered and it is scheduled for delivery within the time frame offered while placing your order online.
That should have cleared things up. Everything was done correctly on Evga's end. I'm sorry your angry about the time frame, but that is how it works.
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Leekay07
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Re: Won't order from EVGA again
2015/07/02 18:59:03
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I know again its just unfortunate your 3,600 miles away. If it was amazon or newegg it be a week for a refund. :( oh well glad i'm not strapped for cash.
something cool in the neighbor hood.
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RikkiTorment
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Re: Won't order from EVGA again
2015/07/02 23:17:06
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Leekay07
I know again its just unfortunate your 3,600 miles away. If it was amazon or newegg it be a week for a refund. :( oh well glad i'm not strapped for cash.
Then what was the point of this thread?
"Is our skin to keep the world out or our bodies in?" ASRock Xtreme6Intel i7 4820k 4.5ghz air cooled16gb G.Skill Trident X Quad Channel 2400EVGA GTX 770 2GB SC x2
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cdc-951
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Re: Won't order from EVGA again
2015/07/02 23:41:28
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..... Sometimes patience is not a bad thing sir... It just makes the item worth more when it arrives
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Brad_Hawthorne
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Re: Won't order from EVGA again
2015/07/03 01:50:19
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The one take-away from all of this is EVGA needs to work on tracking information being sent out when it's actually needed. Not 4 days later. This is not a new issue. I've experienced the issue over the last decade around here. Something in the EVGA order-shipping process puts a low priority on getting the tracking email sent out same day something ships. It's a weakness in EVGA's otherwise good customer service. One would think that it would be something that could be fixed in the shipping process though.
post edited by Brad_Hawthorne - 2015/07/03 02:01:37
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way2faded
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Re: Won't order from EVGA again
2015/07/03 05:49:44
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never had this problem, weird. I even just looked at email records going back a few years and every time I have placed an order I have received 2 emails the next day about it being shipped and with tracking info. Past 4-5 times its been stuff I ordered as soon as I got the notification it was back in stock. These were times I figured that shipping could be delayed but have not had that problem yet either.
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RikkiTorment
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Re: Won't order from EVGA again
2015/07/03 09:47:46
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Leekay07
Anyway I'm only upset about the time frame.
++++++++ Leekay07
I know again its just unfortunate your 3,600 miles away.
Learn to have some patience, pay for the fastest available shipping option, or move... /thread
"Is our skin to keep the world out or our bodies in?" ASRock Xtreme6Intel i7 4820k 4.5ghz air cooled16gb G.Skill Trident X Quad Channel 2400EVGA GTX 770 2GB SC x2
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Nereus
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Re: Won't order from EVGA again
2015/07/03 12:49:11
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Do EVGA offer a faster shipping option? I don't remember. If they do, then...
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ARCTIC_EAGLE
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Re: Won't order from EVGA again
2015/07/04 05:05:48
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ManBearPig
Leekay07
Ordered a video card because I sold my cards last week and I ordered a 980ti last week. Took 6 days and I got an email saying it be delayed again so I said screw it I'll go buy cards from a store. Ups just said they would deliver tomorrow after all and I called EVGA to cancel it they said refuse it and when it gets back to them it will then be 7-10 days for a refund. LOL then you have had my money 28 - 30 days before I see my digits again in the bank. Terrible...
So you expect them to refund you the money on the video card that you bought from them before they even receive the card back? Not sure any company will do that...
Amazon for one does, once its been shipped they process the refund.
Fear knocked at the door, Faith answered and nobody was there
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Leekay07
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Re: Won't order from EVGA again
2015/07/04 08:40:29
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Dear EVGA.
Please contact UPS, The return address seems to have a problem.
UPS has a problem. 1Z38222RA85760****
Latham, NY, United States
07/03/20159:43 P.M.The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address. / Delivery will be rescheduled.
something cool in the neighbor hood.
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dogma1138
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Re: Won't order from EVGA again
2015/07/04 09:12:58
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I didn't had the best experience either but you can't expect the refund to be done before they get the card back, if you want that buy it from Amazon :)
What annoyed me is that you can't simply refuse delivery of the goods and have it sent back to the sender, you need to take them and send them on your own to EVGA, which in some cases means that you pay more for shipping them back than you paid for the goods in the 1st place.
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kaninja
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Re: Won't order from EVGA again
2015/07/04 09:25:50
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Leekay07
Dear EVGA.
Please contact UPS, The return address seems to have a problem.
UPS has a problem. 1Z38222RA85760****
Latham, NY, United States07/03/20159:43 P.M.The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address. / Delivery will be rescheduled.
Call EVGA on the phone.
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rjohnson11
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Re: Won't order from EVGA again
2015/07/04 09:30:50
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Please note that EVGA in the USA may be closed for the 4th of July holiday weekend
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Pgcmoore
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Re: Won't order from EVGA again
2015/07/04 10:07:17
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Nereus
Do EVGA offer a faster shipping option? I don't remember. If they do, then...
yeah, but its a bit steeep! 
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stalinx20
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Re: Won't order from EVGA again
2015/07/06 04:31:20
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ManBearPig
Leekay07
Ordered a video card because I sold my cards last week and I ordered a 980ti last week. Took 6 days and I got an email saying it be delayed again so I said screw it I'll go buy cards from a store. Ups just said they would deliver tomorrow after all and I called EVGA to cancel it they said refuse it and when it gets back to them it will then be 7-10 days for a refund. LOL then you have had my money 28 - 30 days before I see my digits again in the bank. Terrible...
So you expect them to refund you the money on the video card that you bought from them before they even receive the card back? Not sure any company will do that...
I scratched my head on that one too....
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the_Scarlet_one
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Re: Won't order from EVGA again
2015/07/06 05:22:42
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ARCTIC_EAGLE
Amazon for one does, once its been shipped they process the refund.
They have received my items before they issue refunds. They never refund it just because I send them a tracking number, since they can't verify if I shipped the correct product back or not.
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Nereus
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Re: Won't order from EVGA again
2015/07/06 17:51:29
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Scarlet-Tech
ARCTIC_EAGLE
Amazon for one does, once its been shipped they process the refund.
They have received my items before they issue refunds. They never refund it just because I send them a tracking number, since they can't verify if I shipped the correct product back or not.
Amazon give you a return label with tracking number to print out. As soon as that tracking number updates to say it has been picked up by UPS, Amazon processes the refund - that's how it always works for me anyway. Appears to be an automated process. Maybe it's only for Prime members?
post edited by Nereus - 2015/07/06 17:54:32
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seth89
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Re: Won't order from EVGA again
2015/07/06 18:26:14
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I only buy stuff from NewEgg.com I Order everything with three day shipping and get it next day. (their shipping hub is less than 100 miles from me) But newegg has better shipping options and better tarcking.
post edited by seth89 - 2015/07/06 18:27:33
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Leekay07
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Re: Won't order from EVGA again
2015/07/07 01:32:18
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Oddly my return went to buffalo and was delivered at the DOCK to some guy. Why is your return address in Buffalo NY but you shipped it from CA. Um
Lee
something cool in the neighbor hood.
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the_Scarlet_one
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Re: Won't order from EVGA again
2015/07/07 08:24:33
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Nereus
Amazon give you a return label with tracking number to print out. As soon as that tracking number updates to say it has been picked up by UPS, Amazon processes the refund - that's how it always works for me anyway. Appears to be an automated process. Maybe it's only for Prime members?
I have had prime for 5 years, and only received refunds after items made it back to them.
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Zuhl3156
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Re: Won't order from EVGA again
2015/07/07 08:30:42
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Scarlet-Tech
Nereus
Amazon give you a return label with tracking number to print out. As soon as that tracking number updates to say it has been picked up by UPS, Amazon processes the refund - that's how it always works for me anyway. Appears to be an automated process. Maybe it's only for Prime members?
I have had prime for 5 years, and only received refunds after items made it back to them.
It takes Amazon 3 to 5 days to process my refunds.
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agent8
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Re: Won't order from EVGA again
2015/07/07 08:58:14
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Pretty standard to not get a refund until they receive the item. My only gripe with EVGA is that I really wanted a Lanyard but shipping is just as much as the lanyard and I am maybe 3 hours away. I would think a padded envelope in the same state would be dirt cheap to send. I understand they have to make the price the same for everyone but it still seems like a lot for a Lanyard.
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