Man that is soooo true with Newegg. I've had that happen multiple times with supposedly brand new parts, including brand new EVGA motherboards and GPUs that were clearly opened prior to me receiving them, in one case with dark greasy fingerprints all over it, others with maybe one small accessory missing like the EVGA case badge or cables not tied up etc.. If I wanted refurbished/open box, I expect to pay less for it, and this guy in the video is exactly right about his reasoning and that it happens far too often from Newegg to be a 'mistake'.
 
A few years back I purchased in one single order from Newegg a new EVGA motherboard, 2 graphics cards, air cooler and ram, all supposedly new. The ram was the only new item, everything else had been opened prior, so I called Newegg and went completely nuts at them, because this certainly wasn't the first time. In the end they replaced everything obviously at no extra cost, but I was delayed for a week or two until I could do the build, which annoyed the heck out of me. When they realized I had reported my experience on a review site (think it was resellerratings.com or some very official well-known one like that), they contacted me and gave me a $200 credit as an apology for the 'error'  because I was a long-term valued client or some such bs - and then asked if I would reconsider the review since they fixed me up. Seriously. I took it under consideration for about 1 second, and decided to leave the review up as is - they didn't deserve yet another pass, but I accepted the $200 for the inconvenience.
 
I've just had delivered today a brand new i7-4790K, a Corsair 250D case, a Samsung 850 EVO SSD, a couple of case fans and 2x8GB TridentX ram. Everything but the ram came from Amazon, the only reason I got the ram from Newegg was because Amazon was out of stock. Over the last few years I have spend many thousands of dollars that would have been through Newegg if they hadn't been such douchebags with this deceptive selling they are continuing to do, and I have had no issues with Amazon in this time - plus I get free 2-day shipping because I'm a Prime member (that membership has saved me many hundreds of dollars - well worth it, not to mention all the videos and other benefits).
 
*edit* just realized I got the ram through Amazon too, after changing from an earlier choice.. also I didn't want to use Newegg, it was more expensive with shipping.
 
I guess it makes financial sense for Newegg to do this, at least in the short term, but in the longer term they are just shooting themselves in the foot. Lucky that we have alternatives.
 
Newegg, suck on it.
 

Newegg is double dipping, charging customers restocking fee, while sending out used products as a new one hoping customers don't care. That is something i would expect from TigerDirect not Newegg.  I doubt evga will say anything to newegg about it, they have too much to lose. If anything they will just contact that person and offer to exchange it with a brand new one. 
 
 
 
 

same here, got a MB that had clearly been opened, returned for replacement after dealing with there live chat rep for 2 min. quick but delayed the build. Will only buy from the egg if only option or a much better price.

I haven't shopped at newegg in at least 8 years. I never understood why people bother with them, there are always better deals to be had elsewhere. 

Squall_Rinoa86

I have had issues with TigerDirect more times than I can count however on many different fronts. Not getting proper bought items, not getting them on time. Digital Gift Cards not working, Digital gift cards actually being mailed to your house a week later...All kinds of goodies. Refuse to ever buy from them.

 
EXACTLY - I can't even figure out how they are still in business after everything they've done , especially when the owners were indicted for fraud/ bribery etc.... mind boggling.
 
the place has been shady for a long, long time....

I used to buy new stuff all the time but now I don't. The practices they pull are shady. Not just that but shipping is terrible. Every oem drive I bought needed to be returned. Then I saw the crap they pulled with danger den. I just refuse to buy from them unless I can't get it from Amazon. I don't care about paying taxes one way or another your going to pay :)

As for this guy I wouldn't waste my breath complaining unless a lawyer is willing to take it up. It's going to have happened to us all.

Never had any issues with the egg. They always been good to me.

Same day delivery rocks, Amazon is the beasty

Im one of the fortunate ones that's never really had an issue with Newegg.  I have had to deal with customer service a few times and in those cases, the problems have always been resolved with a minimum of fuss.
 
I can understand the frustration of the person making the video over what happened, but I have to take that review with a teaspoon of salt because of all the other "stuff" that's out there with people making mountains out of molehills.

Funny how the YouTube video has been removed by the user.  Maybe Newegg threatened him with a lawsuit??  Or Newegg panicked and requested the video removed...

Iluv2raceit
Funny how the YouTube video has been removed by the user.  Maybe Newegg threatened him with a lawsuit??  Or Newegg panicked and requested the video removed...

He might have realized he was overreacting or he accepted an offer from NewEgg for damages that included the rights to the video.

I don't think this is an overreaction, as he gives them lots of business each year... It has also happened to him multiple times.... He has been in the industry for a long time and doesn't have any incentive to lie or tarnish his own reputation...

 I have never had an issue with newegg. Well maybe shipping but not really their fault. The kind of shipping where the package gets handed off in the end to USPS. May never arrive or will take 10-20 days. Problem is any company that that ships that method to me will have the same issue. I just make sure I check what the free shipping method is. Then pay the extra to not be shipped that way. 

Thanks for the update

I have Hover-Hound on Firefox so I can compare prices between T-D, NewEgg and Amazon from NewEgg's page.