Hello inoa3612,  
 
I do apologize for any confusion, I did receive 1 voice mail from you yesterday and unfortunately have not been immediately available to return your call quite yet. Again, I do apologize.
 
I can confirm that we did receive your graphics card with a brown colored dried liquid on the PCB, green corrosion around a couple components and a burn spot on the golden PCI-E contacts.  While we understand that the graphics card was sent in for warranty service, we do require that all products arrive undamaged and in this case your graphics card did not arrive in factory condition.  We did provide you photos of what we received and if this happens to be not the condition you shipped your product, we can recommend filing a claim with your shipper courier if you feel the unit was mishandled after shipping to EVGA and prior to us receiving it. Unfortunately the current condition of the product is not something our warranty normally covers if you would like to further discuss and are available, I can work with you through email or through phone if your prefer.


Regards,

For anyone interested:
 
Here is the pictures I took on June 11th, 2015, the night before shipping the card.
 
//imgur.com/a/KrvVL
 
Here are the two pictures , that concern me along with the ones they sent me back.
 

 

 

 
As you can see, there was no water or liquid damage anywhere on the card when I sent it in, it was packed into a box immediately after pictures were taken, and sent by UPS the next morning.
 
These have also been emailed to Jayson.
 
 

THis is a very frustrating thing to experience.  Do you have more pictures sent from EVGA, to show more of what they are referring to?
 
I completely agree with MS about insurance on the package as well.

"EVGA recommends including adequate insurance to your package with tracking and accepts packages from any courier of your choice."
 
I understand your thought process of "The Card was Dead." But you have to imagine, $500 of insurance costs a grand total of about $7 to cover your package. Why someone wouldn't insure the package when the RMA details clearly state at the beginning to Insure the Package, I am not sure.  I just sent a 780 Classified back, and with $500 insurance and ground shipping, it was $32.  None of this has to do with your situation, if they sent pictures of the undamaged box though.
 
I would request more pictures of the full PCB if I only received pictures of the very edge, as humans do make mistakes and I would just want to see everything myself as I am extremely picky with everything. 

Not the same card? If i had a second 400 dollar card lying around my house, I wouldn't even bother sending one in, or have a ****ing Geforce 550ti in my computer. I will be contacting someone about legal routes that I can take, and be filing a complaint with the BBB, since it is obvious, saving some money is more important that honoring anything. Have a good one.

Scarlet-Tech
The above post is why I always mention full PCB pictures. I noticed the difference in numbers on parts.
 
May I ask what kind of cooling you were using iona3612, and if you are running SLI by any chance? 
 
Minor details like the ones Jayson provided can make or break an RMA complaint here on the forums. Many times users will report their end of the story and EVGA will provide clarity. 
 

I have no liquid cooling in my pc, it's all physical fans.

Scarlet-Tech

inoa3612
I have no liquid cooling in my pc, it's all physical fans.

ok.  You should talk to them directly, as posting in the forums isn't going to lead anywhere.  I just edited my last post as well.
 
You need to verify your pictures, which have the serial cut off, against EVGA's pictures, which also have the serial cut off.
 
Threatening them isn't going to get you anywhere honestly.  There have been users that damaged their components and tried to threaten EVGA and it did no good for them.  I am not saying that is the case for you, but it could be human error and I would take this through the proper channels, where as this forums is obviously not the proper channel at this point.
 
Again, you need to provide EVGA with FULL pictures of your PCB including your serial number. I have never seen EVGA make claims that the PCB was damaged and try to skate by a different PCB to save money, as that wouldn't benefit them and they would in the end lose a ton of business due to bad customer service.  I highly suggest providing them with 100% full pictures and include showing the serial number of the item you sent in. 

You're right, I will refrain from posting on the froum until Jayson has had a chance to sort the issue out. Thanks for the help Scarlet

Well, the corrosion in the pictures that jayson showed can only happen when electric is running through the pcb, so at the least, the card was plugged in and something liquid got on it while it was running....no doubt there. Judging by the location it was probably either a water leak from above it like a cpu socket hsf/aio of some sort of a drink was spilled through maybe the top of a case vent and dripped down, unless it came from the back I/o plate and pooled on the port somehow perhaps.

rjohnson11
Everyone, a friendly reminder that swearing/cursing is not allowed on the EVGA forums. Such posts will be edited or deleted.

sorry

Jayson basically told me to (Deleted for Foul Language) myself on the phone, and spend another 400 dollars :)

 
As RJ said before, there is to be no swearing. This is the second time now. This is the last time we will be telling you to stop. Thank you.
 
 

BioHazardSperm
owned by his own pictures,priceless.

I am not sure what people think when they post pictures..  I noticed the pictures were different because of the markings, but I thought maybe it could have been a mistake.  Hmmm.. Not sure what to think.  Is it that people think publicly berating customer service and trying to get the forum on their side will change EVGA's decision?

wingsjerry
It's similar story happened to me today. I got the email from EVGA and said that the corner of motherboard was damaged. However, the motherboard was perfectly like new and I packed really nice by bubble bag inside the hard box with enough protection. The picture they sent to me after more than 6 days they received my motherboard, and the bent of corner is not seem to be damage by mailing but look like damage bent by hand directly. They gave me the option to pay another USD50 for the recertificate one. 

Frustrating but always make sure you get shipping insurance because even though things are packed with enough protection these things definitely do happen. 

I'm going to believe eVGA over someone I don't even know on the net.

If they say the card/board was water damaged. It was.
 

wingsjerry
Hello wingsjerry,
 
It's similar story happened to me today. I got the email from EVGA and said that the corner of motherboard was damaged. However, the motherboard was perfectly like new and I packed really nice by bubble bag inside the hard box with enough protection. The picture they sent to me after more than 6 days they received my motherboard, and the bent of corner is not seem to be damage by mailing but look like damage bent by hand directly. They gave me the option to pay another USD50 for the recertificate one. 

Hello wingsjerry,

I'm very sorry for any confusion and delay, we do try to work with all our customers within warranty however at times the condition the product arrives in does require time for a more extensive review to determine if it can be covered or if a repair option can be offered in efforts of supporting you with a physical replacement.
 

jnohnu12
I had many almost identical incidents from evga though work.
I sent a stuff in for RMA and was told it was damaged, I took photos before hand , but evga clamed it was not from the parts I sent in or shipping damage. Taking photos before hand will only help if you take them to court as evga or any company can blame shipping or state that what you sent is not what the photos are from.
 
Oddly more often then not when a company pulls this kind of move they wait awhile before telling you anything witch only angers the customer more.

Hello jnohnu12,
 
I do apologize for any confusion however I am not showing that you have placed a request for warranty service (RMA) with EVGA under this account.  If you can possibly PM a RMA number from another account you may have used I can review the damage information under that RMA.
 
Regards,