Monte2
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/29 19:47:58
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Stephenk291 Does this happen in another game besides witcher 3?
It will happen every time in the 3DMark Sky Diver test. Always around the same spot, as she squeezes between two rocks right after entering the temple. In Metro last light it black screened but after reboot it still had black screen and mouse curser. It was unresponsive to anything other than mouse movement. I had to reboot in safe mode and use DDU to remove drivers and then reinstall. I ran through wolfenstein the old blood for about an hour with no problems, but sometimes I can play for 2 hours in Witcher 3 before it goes to a black screen.
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Grimreapo
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 05:41:44
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Maderas
Grimreapo After talking to EVGA support they have agreed to an RMA (although I have to send the card to Germany!) which is great but now I am wondering how its possible to AVOID this from happening? For starters I know I am going to have to manually control the fans (thanks goodness for my headphones) but there seems to be little to get around it which is a pain as a I am a massive Witcher fan (bought every single on on release day)...
Doesn't seem like there's much to do aside from hoping that future patches and new drivers from Nvidia fix it. Seems pretty unlikely it's a hardware issue at this point. Maybe for certain people who already had defective/failing GPUs, yeah, Witcher 3 might have been the straw that broke the camel's back... but the crashing is too widespread for it to be hardware failure in every case. I just got to Skellige in my Witcher game, and for whatever reason that seems to have made the crashing much, much worse.
As I mentioned to tech support there can be a "perfect storm" of hardware, drivers and software that can screw over a card but whatever happened to me it cooked my card which I only got in April. Also pretty much everyone in this thread has a FTW card which narrows the fault of this down quite well and whilst there are problem with the Witcher its seems like its only forced reboot happens with these EVGA cards, again, not pointing the finger at anyone but there is a sinking feeling about buying a card that has this one major flaw...
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musicalfish
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 07:25:57
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I've had this problem with the superclocked 970 ACX 2.0 (04G-P4-2974-KR) and it looks like in this thread and others, people are having the same problem with this card. It went from playing W3 perfectly fine, to consistently crashing after 3 minutes. I was able to do the step-up program to the ACX 2.0+ though, and it sounds like that card is doing fine in W3.
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deuce985
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 11:57:34
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Could be a plethora of issues but since it's not hurting some on the same driver it's most likely an issue isolated to yourself. My guess is you have a hardware problem. I had this problem with my 980 for months and how I knew it was a bad GPU is when I underclocked it from factory OC settings my crashes disappeared in games like SWTOR. That's almost a guarantee I have a bad GPU. I put off an RMA for several months because I didn't want to deal with it but when TW3 came out even underclocking my GPU couldn't fix the problem. I sent an RMA in and it arrived at their facility yesterday. Waiting on them to approve the card and send me a new one. Sucks. I should've done this earlier because I'm craving TW3 right now. But yeah, driver crashes are usually associated either a bad driver or you have an underlying hardware issue causing it to crash. Could be bad GPU or something like bad memory. I had a SC ACX 2.0 980 from EVGA. If you Google this is a well known problem with their early batch GPUs especially. The one game that will definitely expose if you have a bad GPU is SWTOR for some reason. I don't know why but a ton had a problem with that game and it was related to bad GPUs. Some games expose the problem more than others. I was getting driver crashes and constant black screens in that game until I underclocked my GPU then they disappeared. Regardless, I couldn't run the SC ACX 2.0 at the advertised factory OC settings so it's not running as advertised. Probably bad CUDA cores or something. I hope I don't get another lemon from EVGA as this is the second GPU I've sent to them in the past few years. Anytime your PC reboots playing a video game 99.9% chance you have a major hardware problem. Underclock your GPU and see if the crashing persists. Could be an unstable OC. Another thing to look at is if you play a bunch of games and TW3 is the only one to do it then it's likely an isolated issue to that game. I honestly doubt it is though because EVGA has problems with this batch of GPUs...just Google the problem. If it was a major problem it would be hitting all 980 branded GPUs not just EVGA branded ones. Constant crashes in multiple games should tell you right there either the driver is bad or you have a hardware problem. If it was a widespread issue from the NVIDIA driver itself they'd be releasing an emergency one which is not the case. You could have a corrupted install on your driver though. Clean your registries out and try a clean install...if that doesn't fix it then you know your answer seeing it crash in many games. Hardware. What that is is something you'll have to isolate yourself. It's most likely not as huge a problem as we might think. We're probably just the small % who are unlucky enough to get a bad GPU.
post edited by deuce985 - 2015/05/30 12:20:47
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Maderas
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 12:47:01
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It's not just EVGA cards having the problem. https://forums.geforce.co...-and-kernel-reloads/1/ http://forums.cdprojektre...Playing-nVidia-GTX-970 Like I said, for some people it's much more likely to be hardware related; those who are getting repeated black screens even on desktop, or across multiple games, or can reproduce the crash with stress testing, etc. I'm just telling those who only experience the problem in TW3 or after upgrading to 352.86 that it's hasty to automatically assume their card is fried because of it. EDIT: Fixed link.
post edited by Maderas - 2015/05/30 13:01:02
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deuce985
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 12:49:55
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Maderas It's not just EVGA cards having the problem.
Like I said, for some people it's much more likely to be hardware related; those who are getting repeated black screens even on desktop, or across multiple games, etc. I'm just telling those who only experience the problem in TW3 or after upgrading to 352.86 that it's hasty to automatically assume their card is fried because of it.
No doubt. I'd be very cautious if it's only showing itself in Witcher 3.
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fearpoint
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 13:16:21
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It's a game issue. I was having the same problems. The most recent patch solved the display loss crash. IF you haven't try setting manual fan speed. That reduced my crashes previously in Witcher 3. I don't have problems with other games.
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musicalfish
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 16:24:00
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For some reason W3 was making my gpu way hotter (by like 15 degrees Farhenheit) than even GTAV on max. And it would get to about 78-80 degrees in W3 and then my pc would reset or hang with a repeating sound on a black screen until i reset it.
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deuce985
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 17:47:09
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musicalfish For some reason W3 was making my gpu way hotter (by like 15 degrees Farhenheit) than even GTAV on max. And it would get to about 78-80 degrees in W3 and then my pc would reset or hang with a repeating sound on a black screen until i reset it.
Well, TW3 is a powerful game so it's no surprise it will push your GPU to the max depending on what settings you use. That's quite high though. Is your card overclocked? I'd check the airflow in your PC and if you don't already, use custom fan profiles to increase the cooling on the GPU.
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musicalfish
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 18:45:53
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My card was all stock other than the backplate that I put on myself (but it was the bundled one), no overclock. GTAV on max probably should have run the card just as hard, I got worse framerates in it, so maybe it even pushed the card harder. I sent my card back though because the weird issues started to pop up in other games, like random green and red screens flashing once in a while and other random artifacts. I called some EVGA tech support and I asked if given these issues and having read on here and elsewhere that a lot of people with similar issues (at least in W3) had the same card that I could do the step up to the 970 ACX 2.0+, and the customer support rep said it was alright, so I'm currently waiting for my card to make it to EVGA so they can send my new one to me.
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squeets
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/30 19:14:19
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Does underclocking your GPU void your warranty?
post edited by squeets - 2015/05/31 03:53:44
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sahafiec
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 09:16:00
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the last TW3 game update 1.04 did not change anything for me regarding the issue. I even adjusted my fan profile so the GPU is always below 70C, it maxes out around 68-69C. but still the black screen issue is still there randomly, that's really annoying. you never know when it's going to happen...
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backdoc77
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 09:45:19
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Black screen = defective video card. RMA
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sahafiec
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 11:02:00
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really backdoc77, are you serious? random black screen only in one single game title makes the card faulty?
post edited by sahafiec - 2015/05/31 11:07:55
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deuce985
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 13:08:56
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squeets Does underclocking your GPU void your warranty?
I highly doubt it. That honestly wouldn't make sense. How would they know you underclocked your GPU anyway? It's the same for overclocking...maybe EVGA doesn't want you doing it but unless you fry it to a crisp how are they going to know? If it has physical damage from you altering something on your card then yeah, it's going to void the warranty.
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fish998
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 18:06:49
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fearpoint It's a game issue. I was having the same problems. The most recent patch solved the display loss crash. IF you haven't try setting manual fan speed. That reduced my crashes previously in Witcher 3. I don't have problems with other games.
If running my fan faster makes it stop then surely something on the card is overheating, therefore it's not the game. If it was the game, i.e. a bug, it would happen irrespective of fan profile. Plus we've had people in the thread who did an RMA and the new card didn't have the problem.
post edited by fish998 - 2015/05/31 18:09:04
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Maderas
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 19:48:55
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If your computer is crashing so bad that it's rebooting, then yeah, it might be a defective card or an overheating issue in your case. A lot of other people are getting driver failure/recovery messages that kick them to desktop, or the game crashes and you get stuck on a black screen until you manually restart (Windows and the monitor are both still responsive, though). That's much less severe than a crash that forces a reboot of your PC. I've experienced driver errors caused by software problems, and driver errors caused by hardware. Generally, if the error is so severe that it's causing your computer to reboot then it's much more likely to be hardware related. I'm not convinced it's a hardware issue in every case, though. The range of GPU manufacturers is too diverse and the problem too specific to Witcher 3. Sometimes I can play for hours without crashing, other times it will crash 3 or 4 times in a row within 15 minutes of booting up my computer. That doesn't seem like overheating to me.
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fluffy177
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 19:59:55
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Maderas If your computer is crashing so bad that it's rebooting, then yeah, it might be a defective card or an overheating issue in your case. A lot of other people are getting driver failure/recovery messages that kick them to desktop, or the game crashes and you get stuck on a black screen until you manually restart (Windows and the monitor are both still responsive, though). That's much less severe than a crash that forces a reboot of your PC. I've experienced driver errors caused by software problems, and driver errors caused by hardware. Generally, if the error is so severe that it's causing your computer to reboot then it's much more likely to be hardware related. I'm not convinced it's a hardware issue in every case, though. The range of GPU manufacturers is too diverse and the problem too specific to Witcher 3. Sometimes I can play for hours without crashing, other times it will crash 3 or 4 times in a row within 15 minutes of booting up my computer. That doesn't seem like overheating to me.
I've been getting black screen crashes with the Titan X and sometimes I have to restart the PC to get my desktop back. I don't know whats going on with either these cards or the drivers but something is off. I'd occasionally crash with the 780 but not like this. Every time I try to play anything it does it and pretty much makes me not game anymore because it's just the same thing again. Seems Nvidia is turning into AMD with their cards/drivers so can't say I'm too pleased with the green team right now.
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Maderas
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 20:13:13
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My 980 has gotten stuck on a black screen where I had to manually reboot a couple times too, but only in Witcher 3. And my monitor always refreshes and shows the 'Windows is shutting down...' message after I press the power button, so in TW3's case I think it's just getting stuck on a non-responsive TW3 window. Still, there's a big difference between a video crash that makes you manually restart, and a video crash that completely BSODs your system and forces it to restart on its own. In my experience the former is usually software related, whereas the latter indicates a defective video card or some other hardware problem.
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fluffy177
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/31 20:23:47
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Maderas My 980 has gotten stuck on a black screen where I had to manually reboot a couple times too, but only in Witcher 3. And my monitor always refreshes and shows the 'Windows is shutting down...' message after I press the power button, so in TW3's case I think it's just getting stuck on a non-responsive TW3 window. Still, there's a big difference between a video crash that makes you manually restart, and a video crash that completely BSODs your system and forces it to restart on its own. In my experience the former is usually software related, whereas the latter indicates a defective video card or some other hardware problem.
Yup same exact thing for me. To me it almost seems like a hardware issue since rolling back drivers doesn't fix it just prolongs how long before next crash. I've had a few that completely locked my system up but it's mainly driver has failed and completely black screen that you have to ctrl+alt+del to get out of it. By far the most issues I've had with Nvidia in the last 3-4 years I've been with them.
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Hydraulics
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/03 12:13:25
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Hey All
My Story with the witcher 3
So my gtx 650 Ti packed up last week and I decided to treat myself to a new card Ready for the witcher 3 so I got myself a GTX 980 Hydracopper and the witcher 3 come with it bonus
So I installed the card and it seemed to be running fine on the geforce ready driver for the witcher 3 so I thought :(
Then I started to get black screens with audio still running in the background so I had to reboot the PC and try again Then come the display driver has stopped responding and has recovered so I rebooted then again the display driver has stopped responding But this time I had to hard reset the PC so I tried pretty much all the nvidea drivers that was out but with no joy constant crashing black Screens display driver has stopped responding BSOD 116 randomly crashing within the first 10 mins of game play crashing everytime on the balcony if not there talking to the old guy down stairs even down clocked my card like people said to do No luck Then tried all fixes people was Suggesting on the internet no luck for 2 days ive tried to get this game stable with no luck then I started to think it was a faulty gpu card and was Ready to return to the shop then I decided to give it one more go lastnight here we go
In this order
1. I downloaded all windows 7 updates from Microsoft windows update and installed them
2. I removed all software and drivers from nvidea and evga and let windows 7 detect my gpu card with the basic drivers
3. Uninstalled the witcher 3 and completely removed everything to do with it from my computer
4. Downloaded ccleaner and installed it and removed all the software I no longer use and cleaned my registry files
5. Downloaded Spybot and removed any unwanted spyware I may have had on the PC
6. Made sure my gtx was getting plenty of power my gtx was powered by 4 molex connections all connected to the same psu cable So I decided to split that up and put 2 molex on each cable from the psu so they where not all connected to the same cable
7. Downloaded Nvidea 353.06 WHQL drivers and installed them with geforce experience and evga precision
8. Downloaded GOG [ steam like client ] and let that install the witcher 3 for me with all updates if your game come with your GTX
If you have a full modular psu and or using 1x 8pin to 2x6 pin to power your card I would suggest that you use 2 cables that come with your psu if it is sli ready so that 1x 8pin to 2x6 pin is not the only cable powering your gtx so use both cable coming from your psu so u have 2 separate Cables powering your Gtxand not just 1
The game is now running really smooth like it should with all graphics settings on ultra and the GtX card is now running at 100% stock the game Has not crashed for 3 hrs and nvidea gefore experience and evga precision or both running while playing and it seems like it is not going to crash And I am getting a steady 60-70 FPS
all problems seem to have been fixed so I thought I would share this with you all to see if it could help you in anyway
Thanks
Hydraulics Sabertooth 990FX Rev 2 AMD FX-8350 Vishera Evga GTX 980 Hydracopper Corsair 16GB 1866Mhz Windows 7 Ultimate 64 Bit EVGA 750w Supernova full modular psu
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Monte2
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/09 22:34:25
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Just wanted to update. I did a RMA and got my new card today and it runs perfectly, no black screens at all. So if you are getting black screens in multiple games/bench marks I would suggest the RMA
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Grimreapo
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/11 12:50:55
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Well this sucks, I did an RMA as well and it did the reboot again whilst playing... Seeing how my card is a fresh RMA should install some firmware?
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Grimreapo
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/12 11:43:28
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To say I was bummed out over getting the black screen with the card is understating it but I think I may have found a fix after few attempts and what you have to do will sound strange: 1) Exit or disable EVGA precision x. 2) Download MSi afterburner 3) Load it up and then turn on the auto fan setting in the options. 4) On the Fan Control be sure to click 'Force fan speed update on each period' (this is the most important part) Not only has the game been more stable so far, its been running even more cooler: The reason behind why I think this works is explained in the tooltip for the 'force fan control' which say that buggy drivers can mess with fan control software and whilst it does cost a minor bit of CPU power it forces to the fan to blow at certain speed than letting the card choose what it wants. I dont think that precision x is too blame per say but I think the ****ty drivers that nvidia put out effected the program and precision x lacks a Forced fan control to counter it...
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stalinx20
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/12 11:47:53
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filipcky Hello friends, i have problem whit my GTX 970 in Witcher 3, when i start the game it runs for about 3 min normaly good fps, etc.. than crash, screen go black and no device detected, i tray lower frecuency of my gpu( it help on BF3,4 ) but now it not working. Please Help
Have you tried downclocking your card?
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bcavnaugh
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/12 12:13:34
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This is starting to look like EVGA PrecisionX 16 Is this showing one card or two cards the print is to small to read.
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Grimreapo
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/13 06:39:05
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Well after being able to play hours of it it without a problem I got hit by it again today but it lasted much longer and I noticed some thing like the "Random" crashes tend to happen when the game switches over the cutscene render (the game uses one for gameplay and the other for cutscenes), so what I think should be a normal crash it turned into something much worse by a the drivers. I mean the PSU I use is a "Compucase 950watts GTX Extreme Cable Modular Psu SLI high End Graphs Card", an Asus p8p67 and they should be fine with the system I have! When I was using the EVGA 650ti it was running fine but somehow the 970 keeps on screwing up! This is starting to look like EVGA PrecisionX 16 Is this showing one card or two cards the print is to small to read. I have a single 970 FTW but one thing I noted that when I got my RMA card there was a piece of paper saying you needed to PrecisionX 16 to control fans as they would not work by themselves, so I think there is a while host of minor problems with the 970 (after the whole VRAM thing I only mine due the offer with the Witcher 3 as it would save me money) but somehow the drivers made them worse! I want to do more testing but after what happened with my last card, each time it shuts down it damages the card and I just really regret getting a 970 wishing I stuck with the 650ti boost I had...
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Zordrack
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/13 19:15:03
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It's a game issues. It was running fine at launch but now it has become unplayable since patch 1.05. It crash every 5-10mins with the sound still playing in background like others have reported. I don't beleive it's related to faulty card. People with amd cards have the same problem. Not sure if that can help but I just played for more than an hour without crashing. I set evga precision to default and closed the app. My game was stuck on borderless windowed I couldn't switch it to full screen dont know why but I worked for more than 10 mins.
post edited by Zordrack - 2015/06/13 21:14:51
Windows: Windows Version 6.2 (Build 9200) Internet Explorer: 9.11.9600.17416 Memory (RAM): 32638 MB corsair dominator platinum 2800mhz CPU Info: Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz CPU Speed: 3503,0 MHz Sound Card: Haut-parleurs (Razer Surround A | Realtek Digital Output (Realtek | Display Adapters: NVIDIA GeForce GTX 980 TI | NVIDIA GeForce GTX 980 TI | Monitors: 1x; Generic PnP Monitor | Generic PnP Monitor | Generic PnP Monitor | Generic PnP Monitor | Screen Resolution: 2048 X 1152 - 32 bit Network: Network Present Network Adapters: Intel(R) Ethernet Connection (2) I218-V | Carte virtuelle directe Wi-Fi Microsoft | Périphérique Bluetooth (réseau personnel) | Broadcom 802.11ac Network Adapter CD / DVD Drives: 1x (I: | ) I: HL-DT-STBD-RE BH10LS30 Ports: COM Ports NOT Present. LPT Port NOT Present. Mouse: 16 Button Wheel Mouse Present Hard Disks: C: 476,0GB | D: 3725,9GB | E: 1863,0GB | F: 232,8G
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frigginjoe
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/22 18:26:43
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My card had to be RMA'd but Witcher 3 is always a problem and hit my new card with the TDR's/black screens. What worked for me was disabling HDMI audio in device manager. I also disabled nVidia stereo 3d drivers in services.msc.
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donta1979
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Re: The Witcher 3 Black Screen "must force reset"
2015/06/22 19:19:36
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Try going into the NVIDIA control panel and force performance in global settings this will keep the card from deciding to downclock itself also a known issue.
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