Poontard
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I have no intention of sticking the card in my computer after seeing the chip laying in the plastic. However I am unsure if I should rma it with EVGA or Newegg which is where I purchased it from.
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Sajin
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/28 12:07:51
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Inspect the card first to see if it came from the card. If you don't see anything missing try and power it up. No need to RMA if it didn't come from your card.
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Poontard
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/28 12:21:47
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Yea I'm quite confident the chip is off the card, I've matched it up to a spot labeled U513. In the image I linked it's the 8 pronged chip that is to the right of the screw that is on the top left. 
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bcavnaugh
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/28 12:28:11
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I cannot see the missing Chip in the Photo, can you also post a Photo of our Card and the Chip to compare. Click on Image for a Larger View. Like what Sajin above said, it may be a chip from the assembly line or worker. Most of had a ruff shipping, who was the Shipper?
post edited by bcavnaugh - 2015/04/28 12:32:14
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Poontard
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/28 12:40:37
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sorry that was an image I found via google to reference it.. here is an actual picture of my card and the chip, Newegg shipped it via UPS Surepost, so it got handed off to USPS for final Delivery. 
post edited by Poontard - 2015/04/28 12:46:55
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bcavnaugh
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/28 14:28:07
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With that you should send it back from where you got the card from for an exchange or refund.
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Poontard
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/28 15:47:53
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yea Mailed it back to Newegg for Exchange, hopefully don't have to wait to long. I was looking forward to playing some games tonight with the card especially since I had the day off 
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EVGA_RMA_JaysonC
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/28 22:43:46
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Hi Poontard,
Newegg is pretty swift with their process however in cases like this, you are more then welcome to contact our Customer Service Department or RMA Department as well and we will get you up and running.
Keep me updated should you need any further assistance.
Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc 
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MSim
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/29 00:41:38
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Good job of inspecting the products before installing it.
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EVGATech_GabrielT
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/29 22:45:04
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Hi Op,
Sorry to hear this. Please let us know if you have any issues with Newegg in order to support you with a RMA request here at EVGA if needed.
Regards,
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Afterburner
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/04/30 05:48:34
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MSim
Good job of inspecting the products before installing it.
^This. 
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sahafiec
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Re: Opened my new GTX 970 and found a chip laying in the plastic
2015/05/11 00:55:41
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great job Poontard, one should always inspect products prior to installing them. no matter if brand new or second hand, you did it right.
this is most probably not a shipping issue alone but bad soldering - maybe just a combination of both.
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