bkhan530

Scarlet-Tech
Sleazy way to make money?  No.. There is no requirement to offer step-up at all, so there is nothing sleezy about it.  It is to keep people from deciding at day 85 they suddenly want a better card for free, when  better card for the same price becomes available..  Just think of 14 days as a grace period.  They could make it 7 or require the purchase of the extended warranty right away, which would be fair still, rather than you thinking it is "sleazy".. Basically, in short, you had 14 days for a possible free upgrade route and missed it.  Nothing sleazy about a $30 upgrade to an item that would otherwise be $540 and require you to pawn your used equipment onto someone else and try to make at least enough back to only have to pay 50% to upgrade. 
 
Feel free to buy another brand and try to pay for their extended warranty so that you can get an otherwise cheap upgrade.  You will figure out that you are thinking wrong, especially if you buy from one of the companies that doesn't allow modification of the card at all.
 
 

Sorry buddy, you don't get a card for FREE using step-up, you still have to pay the difference unless you're going to something cheaper in value. Usually next generation cards that are better tend to be more expensive, not cheaper. None of what you said justifies the 14 day period, all you gave me was a bunch of finger pointing at other brands and excuses. I still want to know why there's that 14 day arbitrary period and why people have to pay for an extended warranty to requalify for a step up, especially if they missed this window within 72 hours. It's just a way to make a quick buck from what I see. If you weren't drinking the kool aid you'd see that it's pretty obvious. And for what it's worth, I never have used step up and doubt I would have because I tend to change video cards regularly and sell them on the forum when I'm done with them.
 
However, I made this post because I want to know what made EVGA pick 14 days and why they are so firm on forcing people to purchase extended warranty just to qualify for it again. Either offer it for the entire 90 days or don't offer it all. And yes, I will probably consider looking at other brands because I don't like these kinds of tactics no matter how well intentioned they may seem. 

Scarlet-Tech
 
"Register your qualifying 3 Year Warranty product purchased new from an authorized reseller within 14 days of your original purchase date." it is the date of purchase, so if shipping takes 15 days, it is still required to purchase the Extended Warranty.
 
I also love to write short stories.. lol.

bkhan530

bcavnaugh
I don't understand the logic behind the OP issues, no other company has an upgrade path like the Step-Up Program that EVGA has provide to us. The Step-Up Program has some simple rules, follow them it is not that hard. It is their Program not ours.
If you like and buy EVGA products then you should complete the registration the day you received the item.
I do this with all my buys for any EVGA product, I also pay for any extended warranty if offered.
So time wise I am really glad for the extra 14 days to complete the registration. Still though you have a 90 Day Window to Step-Up.
As it is from the date you receive the item not the date you ordered the item, you need the Serial Number before you can register it.
Like most users who buy something then lack in completing the registration then find an issue and then they complain about.
 
Scarlet-Tech, I had no idea you wrote books

That's the point, if a user is not aware of it in their first 14 days then they are basically screwed due to some arbitrary 14 day registration limit. Not everyone is aware of the step up registration requirements, I certainly wasn't because I never cared about it or used it until I looked it up yesterday and was surprised they were trying to push $30/card to extend that limit. Also as it's been pointed out to you, the limit starts the day you bought it, not the day you received the item. 
 
Scarlet-Tech, really dude, your little story doesn't address at all the crux of the issue, instead you're going off topic with your nonsense stories and scenarios. If you can't give a solid reason for the 14 day limit, then stop wasting space in this thread. 

bkhan530
I don't understand the logic behind the narrow 14 day registration requirement to qualify for step-up? Is this just some sleazy way for EVGA to make money on extended warranty sales? I wasn't even aware of this until today when I took a look out of curiosity and saw I missed the window by 3 days. Basically most people would probably be oblivious to the 14 day requirement until they somehow found out about step-up and realize they then need to spend another $30 per card - in my case $60 for two 980s. Normally I only buy EVGA cards and recommend them to other people but this really has me thinking twice about it. Not there's anything for me to step up to but it's the principle of it all. 

bcavnaugh
Thanks EVGA_RMA_JaysonC,
But from which Date dose it start from, that is the 14 Day Window.
 
The Ordered Date?
The CC Charged Date?
The Shipping Date?
Or the Received Date?

EVGA_RMA_JaysonC

bkhan530
I don't understand the logic behind the narrow 14 day registration requirement to qualify for step-up? Is this just some sleazy way for EVGA to make money on extended warranty sales? I wasn't even aware of this until today when I took a look out of curiosity and saw I missed the window by 3 days. Basically most people would probably be oblivious to the 14 day requirement until they somehow found out about step-up and realize they then need to spend another $30 per card - in my case $60 for two 980s. Normally I only buy EVGA cards and recommend them to other people but this really has me thinking twice about it. Not there's anything for me to step up to but it's the principle of it all. 

All,
 
I do apologize for any confusion please keep in mind that the step-up program is an optional program.  The Step-up program when it was first introduced, was only available to customer's who purchased a limited lifetime warrantied product.  Since then, we extended the program to be offered to those who purchased an EVGA product that did not carry an limited lifetime warranty however an extended warranty would need to be purchased on the original product to qualify.  In an effort to extend further, we now offer a 14 day window where you can step-up without the need to buy the extended warranty to qualify.  
 
Keep in mind that the extended warranty that you purchase on the original product carries over to your stepped-up product.  It is not an attempt to pull wool over anyone rather there to further protect your investment. 
 
The step-up program is advertised on most mainstream products, on the forum, review sites and on the EVGA.com home page.  The terms are clear for the optional program if you wish to participate.
 
http://www.evga.com/support/stepup/ 
 
Best Regards,
 

bkhan530
 
Hi Jayson,
 
It's not as clear cut or evident as you think it is. I bet most of the new people buying EVGA cards don't have a clue about the 14 day limit. I didn't even know because I never checked until recently. I'll give you a quick example of what I mean: http://hardforum.com/showpost.php?p=1041444683&postcount=32  That guy is someone I steered towards EVGA rather than MSI/Asus and see his response when I mention the 14 day thing to him. If you guys are not going to be flexible at all w/the 14 days, then make it in bold on your boxes and clearly visible so people know about it. Otherwise I still view it as unfair that people have to purchase extended warranty (who really keeps these enthusiast cards for 5 years?) just to qualify for something they normally would have gotten for free if they knew about the 14 day limit. Furthermore, what about US troops who sometimes don't get their shipments to an APO for weeks? They are essentially screwed as well. 

bkhan530

EVGA_RMA_JaysonC

bkhan530
I don't understand the logic behind the narrow 14 day registration requirement to qualify for step-up? Is this just some sleazy way for EVGA to make money on extended warranty sales? I wasn't even aware of this until today when I took a look out of curiosity and saw I missed the window by 3 days. Basically most people would probably be oblivious to the 14 day requirement until they somehow found out about step-up and realize they then need to spend another $30 per card - in my case $60 for two 980s. Normally I only buy EVGA cards and recommend them to other people but this really has me thinking twice about it. Not there's anything for me to step up to but it's the principle of it all. 

All,
 
I do apologize for any confusion please keep in mind that the step-up program is an optional program.  The Step-up program when it was first introduced, was only available to customer's who purchased a limited lifetime warrantied product.  Since then, we extended the program to be offered to those who purchased an EVGA product that did not carry an limited lifetime warranty however an extended warranty would need to be purchased on the original product to qualify.  In an effort to extend further, we now offer a 14 day window where you can step-up without the need to buy the extended warranty to qualify.  
 
Keep in mind that the extended warranty that you purchase on the original product carries over to your stepped-up product.  It is not an attempt to pull wool over anyone rather there to further protect your investment. 
 
The step-up program is advertised on most mainstream products, on the forum, review sites and on the EVGA.com home page.  The terms are clear for the optional program if you wish to participate.
 
http://www.evga.com/support/stepup/ 
 
Best Regards,
 

 
Hi Jayson,
 
It's not as clear cut or evident as you think it is. I bet most of the new people buying EVGA cards don't have a clue about the 14 day limit. I didn't even know because I never checked until recently. I'll give you a quick example of what I mean: http://hardforum.com/showpost.php?p=1041444683&postcount=32  That guy is someone I steered towards EVGA rather than MSI/Asus and see his response when I mention the 14 day thing to him. If you guys are not going to be flexible at all w/the 14 days, then make it in bold on your boxes and clearly visible so people know about it. Otherwise I still view it as unfair that people have to purchase extended warranty (who really keeps these enthusiast cards for 5 years?) just to qualify for something they normally would have gotten for free if they knew about the 14 day limit. Furthermore, what about US troops who sometimes don't get their shipments to an APO for weeks? They are essentially screwed as well.