niopio
Superclocked Member
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Dear Sirs, You just sent me a broken Mainboard for the 2nd time: - After one year of normal operation my EVGA x790 Dark failed because of some issue with the RAM slot. (It would not boot with RAM in the left sockets.) Your support told me to replace CPU (Intel is great at RMA) and the RAM (I bought additional RAM for 400€) … nothing helped, because it’s actually an issue of the board! - You sent me replacement which still had some issues with the RAM (It sometimes not boot with ram in socket 7-8.) and a broken internal USB 3.0. - Now you sent me again a replacement, this time with a broken Network adapter (top one, bottom one is working). The RAM is working fine on this 3rd board. So I am just starting my 3rd RMA. The board itself is already a step-up board from an x79 Classified which had big issues with USB 2.0. I am about to receive my 5th EVGA mainboard. Everytime I pay 7€ for postage and have to wait 1 week until I can rebuild my computer. Every time you just send me some used broken board with different issues. WHY? Please send me a NEW and fully WOKRING board in advance this time! I am actually a huge fan - 3x EVGA680 GTX Classified, EVGA Backplate, EVGA SLI Bridge, EVGA SuperNOVA NEX 1500, EVGA CPU Cooler, EVGA Torq X10 Carbon – but you make me suffer a lot!
EVGA SuperNOVA NEX1500 Classified |- EVGA x79 Dark |-- EVBot |-- Intel E5-2697v2 (from i7-3960X) |--- Noctua NH-D15S (from EVGA ACX CPU Cooler) |-- Corsair Dominator GT 64GB |-- EVGA 3090 FTW3 ULTRA GAMING (from 3x EVGA GeForce GTX 680 Classfieid with Backplate / Pro SLI Brdige) <----------- Please vote for my RIG and tell me how to improve it!
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niopio
Superclocked Member
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Re: RMA Broken CRAP
2015/02/23 05:07:34
(permalink)
Support told me to check my router.... what’s next, do you want to blame my coffee machine? I already wrote them in advance, that windows only shows one network connector. Why do you blame the router? Do you actually read requests?
EVGA SuperNOVA NEX1500 Classified |- EVGA x79 Dark |-- EVBot |-- Intel E5-2697v2 (from i7-3960X) |--- Noctua NH-D15S (from EVGA ACX CPU Cooler) |-- Corsair Dominator GT 64GB |-- EVGA 3090 FTW3 ULTRA GAMING (from 3x EVGA GeForce GTX 680 Classfieid with Backplate / Pro SLI Brdige) <----------- Please vote for my RIG and tell me how to improve it!
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rjohnson11
EVGA Forum Moderator
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Re: RMA Broken CRAP
2015/02/23 06:15:57
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To assist you further please let me know if you reside in Europe/Asia/USA
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rjohnson11
EVGA Forum Moderator
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Re: RMA Broken CRAP
2015/02/23 06:19:21
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Since I now believe you're in Europe I have referred this thread to EVGA EU support.
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niopio
Superclocked Member
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Re: RMA Broken CRAP
2015/02/23 06:23:42
(permalink)
Europe. My RMA is 533215000117. I already did the advance payment as I selected advance RMA this time. Please send my a fully working board this time. Really! Please try your best. Its not funny, actually it's very, very sad. Do you think it's possible? If its broken again I ll request a full refund this time and move to a different brand. I now know from the advance payment, that it is 350€.
EVGA SuperNOVA NEX1500 Classified |- EVGA x79 Dark |-- EVBot |-- Intel E5-2697v2 (from i7-3960X) |--- Noctua NH-D15S (from EVGA ACX CPU Cooler) |-- Corsair Dominator GT 64GB |-- EVGA 3090 FTW3 ULTRA GAMING (from 3x EVGA GeForce GTX 680 Classfieid with Backplate / Pro SLI Brdige) <----------- Please vote for my RIG and tell me how to improve it!
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EVGA_RMA_JaysonC
RMA Management
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Re: RMA Broken CRAP
2015/02/23 06:29:09
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niopio, I'm sorry to hear about your experience with your RMA. Please continue support directly with our EU office. Please note that the forum is not the best venue for direct support with your product. I will send a notice to the EU office to contact you directly so they can help you out Best Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc
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niopio
Superclocked Member
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Re: RMA Broken CRAP
2015/02/23 07:05:17
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I now have very bad experience with support: They dont really read my emails and only sent me broken replacements. (It was not once, but 2 times, ...) So wish me luck for my third try! P.S.: On the first replacement the internal USB 3.0 was broken. The guy on the support phone told me explicitly to check the forum for that issue.
EVGA SuperNOVA NEX1500 Classified |- EVGA x79 Dark |-- EVBot |-- Intel E5-2697v2 (from i7-3960X) |--- Noctua NH-D15S (from EVGA ACX CPU Cooler) |-- Corsair Dominator GT 64GB |-- EVGA 3090 FTW3 ULTRA GAMING (from 3x EVGA GeForce GTX 680 Classfieid with Backplate / Pro SLI Brdige) <----------- Please vote for my RIG and tell me how to improve it!
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EVGATech_MarkusK
EVGA EU Tech Support
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Re: RMA Broken CRAP
2015/02/23 07:51:20
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Hi niopio, talked to our RMA-Manager and an RMA replacement product was pre-tested by one of our engineers and will be shipped by today; you will find the whole RMA information through your profile "UPS TrackingID will be valid by today´s evening round about 18:15 o´clock". Markus
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MSim
Omnipotent Enthusiast
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Re: RMA Broken CRAP
2015/02/23 09:43:44
(permalink)
niopio Support told me to check my router.... what’s next, do you want to blame my coffee machine? I already wrote them in advance, that windows only shows one network connector. Why do you blame the router? Do you actually read requests?
At least they didn't ask how many times did you reboot.
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BF3PRO
CLASSIFIED Member
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MSim
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Re: RMA Broken CRAP
2015/02/24 05:48:15
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BF3PRO
MSim
niopio Support told me to check my router.... what’s next, do you want to blame my coffee machine? I already wrote them in advance, that windows only shows one network connector. Why do you blame the router? Do you actually read requests?
At least they didn't ask how many times did you reboot.
I doubt they actually said to check his router...
I wouldn't be shocked if they did ask the customer to do that. The good news is they did the right after he posted about it.
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niopio
Superclocked Member
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Re: RMA Broken CRAP
2015/02/25 11:48:28
(permalink)
I can post the email with the router ....
BUT: I just got my 3rd replacement, ..... BIOS switch position 1 and 2 result in post 19, long pause and a reset to post 04. It took me a while to figure it out. Position 3 works fine. How can I install a bios on position 1 and 2?
EVGA SuperNOVA NEX1500 Classified |- EVGA x79 Dark |-- EVBot |-- Intel E5-2697v2 (from i7-3960X) |--- Noctua NH-D15S (from EVGA ACX CPU Cooler) |-- Corsair Dominator GT 64GB |-- EVGA 3090 FTW3 ULTRA GAMING (from 3x EVGA GeForce GTX 680 Classfieid with Backplate / Pro SLI Brdige) <----------- Please vote for my RIG and tell me how to improve it!
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Viper97
CLASSIFIED ULTRA Member
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Re: RMA Broken CRAP
2015/02/26 10:59:00
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_Nite_
Insert Custom Title Here
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Re: RMA Broken CRAP
2015/03/01 12:50:59
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I won a X79 Classified in a evga contest a while ago, I didn't even bother to open it, and I had to actually trade it for something else I did need that was less valueable just to get rid of it since nobody wanted it due to the problems it has. it was the only way evga could get rid of them was give them away in contests. even my EVGA Z68 has a few problems, I won't be getting evga boards again. They have great video cards/power supplies but not motherboards.
post edited by _Nite_ - 2015/03/01 12:52:14
Gaming Rig: AMD Ryzen 7 2700x @ 4.25Ghz - Asrock B450 Pro 4 - 16GB Crucial Ballistix DDR4 3000 - 240GB SSD (OS), 1TB ADATA SU800 SSD and 2TB ADATA SX8200 Pro M2 NVME (Games) - 8GB RTX 3070 XC3 Ultra - Sound Blaster Audigy 5 RX - EVGA Supernova 750w G2 - Antec 302 - 24" Asus VG248QE
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Vlada011
Omnipotent Enthusiast
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Re: RMA Broken CRAP
2015/03/02 07:46:29
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EVGA Power Supplies are now most wanted now. But never mind you shouldn't get rid of X79 Classy if you get as gift.
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MSim
Omnipotent Enthusiast
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Re: RMA Broken CRAP
2015/03/02 16:09:27
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Vlada011 EVGA Power Supplies are now most wanted now. But never mind you shouldn't get rid of X79 Classy if you get as gift.
Once you receive a prize you can do with it as you please.
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bcavnaugh
The Crunchinator
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Re: RMA Broken CRAP
2015/03/02 16:36:43
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_Nite_ I won a X79 Classified in a evga contest a while ago, I didn't even bother to open it, and I had to actually trade it for something else I did need that was less valueable just to get rid of it since nobody wanted it due to the problems it has. it was the only way evga could get rid of them was give them away in contests. even my EVGA Z68 has a few problems, I won't be getting evga boards again. They have great video cards/power supplies but not motherboards.
Put a i7-4960X in that bad boy an Fold & Crunch Away.
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_Nite_
Insert Custom Title Here
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Re: RMA Broken CRAP
2015/03/08 13:58:00
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bcavnaugh
_Nite_ I won a X79 Classified in a evga contest a while ago, I didn't even bother to open it, and I had to actually trade it for something else I did need that was less valueable just to get rid of it since nobody wanted it due to the problems it has. it was the only way evga could get rid of them was give them away in contests. even my EVGA Z68 has a few problems, I won't be getting evga boards again. They have great video cards/power supplies but not motherboards.
Put a i7-4960X in that bad boy an Fold & Crunch Away.
well that was another reason I got rid of it, couldn't afford to do a build around it lol the systems in my signature I didn't buy btw.... mostly gifted parts back at the time, lets just say I'm lucky on them.
post edited by _Nite_ - 2015/03/08 13:59:26
Gaming Rig: AMD Ryzen 7 2700x @ 4.25Ghz - Asrock B450 Pro 4 - 16GB Crucial Ballistix DDR4 3000 - 240GB SSD (OS), 1TB ADATA SU800 SSD and 2TB ADATA SX8200 Pro M2 NVME (Games) - 8GB RTX 3070 XC3 Ultra - Sound Blaster Audigy 5 RX - EVGA Supernova 750w G2 - Antec 302 - 24" Asus VG248QE
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