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What will EVGA do about the now known issue with the 970 VRAM?

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Vlada011
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/27 23:42:00 (permalink)
If this happen with AMD customers will stay without refund or step-up or similar thing.

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jabr0ni
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/27 23:43:49 (permalink)
So as an Australian consumer, we don't get the Step Up program here [bought the card off Amazon if that changes anything] what options are available to us down under? 
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Mikael_Wartooth
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/27 23:45:13 (permalink)
Vlada011
If this happen with AMD customers will stay without refund or step-up or similar thing.


I laughed at the people saying they were just going to switch to AMD. I'm like sure if you want a inefficient nuclear reactor with [REMOVED] driver support in your rig go right ahead. I'll take my Dual SLI 980's and crap on their 295X r2. 
 
 
 
Edit by Jedi:  Watch the language.  Even if it is caught by the filter, we still expect members to keep this a family-friendly forum.
post edited by NordicJedi - 2015/01/28 01:10:55


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Mikael_Wartooth
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/27 23:46:40 (permalink)
jabr0ni
So as an Australian consumer, we don't get the Step Up program here [bought the card off Amazon if that changes anything] what options are available to us down under? 


Go over and sign up on the Nvidia forums and PM Peter over there and he can try to help you get a refund. Here is the link to his Member Page: https://forums.geforce.com/member/1648750/


Follow me on Twitter: @ANN1H1L1ST
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Vlada011
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/27 23:46:53 (permalink)
Where this world go, Jesus, so much lies, against customers who build company, and that happen every day in world around us in all parts of society where justice is slow and where people force other people to forgot on lies and provide space for bigger and more similar things.
Even if NVIDIA decide to give money back customers with 4x 980, 8x Titan Black, 2x Titan Z and similar configuration, true NVIDIA fans will not allow. They not see problem. 
I'm very positively surprised with NVIDIA reaction, but money back is not solution, better if NVIDIA allow to people who register GTX970 to pay little more for GTX980 reference or ACX 2.0 version.  
post edited by Vlada011 - 2015/01/27 23:58:14

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#65
the_Scarlet_one
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 00:32:35 (permalink)
oOEvil1Oo
I am enjoying the comments from the people stating that its not a big deal.  It is a very big deal.  If Intel sold you a 4 core 8 thread processor but then you find out it was a shaved down version and the 2 threads are there but not correctly utilized people would be burning Intel at the cross.  



trimmed down a little.  Funny thing with you mentioning intel.  Intel certifies there CPU to run (4790k just for reference) 4.0ghz base and 4.4ghz boost...  How many people know that out of the 8 available threads, that intel is guaranteeing that 1 core can boost to 4.4, not all cores... If they made it to where one core boosted to 4.4 and the others to 4.0, everyone would be ecstatic to see CPU-z running 4.4...  then one guy comes along and creates a benchmark that looks for all cores to go to 4.4ghz.. "OH SWEET JEEBUS, THEY SAID THE CPU WOULD BOOST TO 4.4..."  no, they guaranteed one core would boost to 4.4ghz.  "It's a K Model, i expect it to overclock better than this"  Intel does not warranty because overclocks suck.. I know, I just went through it, thankfully the CPU was 100% the problem and they replaced it.  The uninformed that dont understand fully accusing those that know doesn't end well.
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misiak
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 01:38:33 (permalink)
If they resolve memory allocation issues and give us some compensation, e.g. a copy of A+++ game or something like that I will be good. If the memory allocation is correct and application do not try to store data in that slow memory chunk then 3.5GB of memory is pretty good. If there are more vram demanding games 0.5GB will not save the word, then maybe we would need 6 or 8GB of vram. Most of the new games use up to 2GB and if there are too demanding games we can lower texture quality and we shall be good for some time. Nvidia just needs to ensure that 0.5GB block is not addressed by app until 3.5GB block is not full. But I think this is only possible to completely disable that part of slow memory, because apps will not be optimized to use normal vram and this "cache" partition.
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misiak
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 01:49:03 (permalink)
ziomuschio
i'm using 1080p monitor.... really dude..i get higher score with my old 770 ....and don't like 3500 vram only


 


Dude, you are using an ultra quality preset with 8xAA, your score is perfectly good I think. With your 770 you would get max. 30fps maybe less at the same settings ;) Turn off AA and your avg.  framerate will be over 100FPS...
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misiak
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 01:51:17 (permalink)
Bright0001
Scarlet-TechYou do realize that while EVGA makes their own series and line, it is all within the regs of nvidia. Therefore, the reseller or company that manufacturers them under nvidia guidelines, are not allowed to seat from those guidelines...

It doesn't change anything. Here in Ger you have the law fully on your side, because it is written litteraly that it doesn't care if the reseller, manufacturer or his partners have made some statements which are untrue, the only question is who has to be legally responsible now. And I think I'll wait some days until the shops/partners and especially Nvidia give some official statements how they gonna handle the situation before I spend +200$ for 500Mb VRAM, even if I'm one of the guys who had framedrops and small lags in FC4 and AC:U, in FHD!
 
The main reason I had chosen EVGA was because of its very good support reputation. Good decision. 


Framedrops and microstuttering is pretty normal for FarCry 4. I had it also with my old 760, everybody has it even o 980.
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 02:03:49 (permalink)
It is really worth for you guys to step-up for 980??? The cheapest 980 is actually selling at 600EUR, you bought 970 maybe for 320 - 350 euro. In my opinion  250 - 280 euro for 980 is not a good deal. Let's wait if Nvidia is able to fix the drivers to resolve memory allocation issues and then decide. I think they will do it in way that we have just 3.5GB and nobody will complaint for that slow part anymore. Of course I'm awaiting some compensation then.
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Brightmist
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 02:13:54 (permalink)
I'm gonna put down possible relief ideas for 970 customers that EVGA should be providing just as my 2cents:
 
1-Full Refund (Even outside of 30 day window)
2-Step-up to any 980 (Even outside of Step-Up window)
3-Partial Refund 20%'ish maybe.
4-Gift card for 20%'ish of the invoice.
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the_Scarlet_one
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 02:19:35 (permalink)
Brightmist
I'm gonna put down possible relief ideas for 970 customers that EVGA should be providing just as my 2cents:
 
1-Full Refund (Even outside of 30 day window)
2-Step-up to any 980 (Even outside of Step-Up window)
3-Partial Refund 20%'ish maybe.
4-Gift card for 20%'ish of the invoice.




They are already helping people step up to the 980, even outside of the window.  EVGA is known for their customer service, and it really seems they are getting that back on track here lately. 
 
I could also see NVidia throwing games out like candy here soon.. but we will see.  
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 02:31:36 (permalink)
Scarlet-Tech
Brightmist
I'm gonna put down possible relief ideas for 970 customers that EVGA should be providing just as my 2cents:
 
1-Full Refund (Even outside of 30 day window)
2-Step-up to any 980 (Even outside of Step-Up window)
3-Partial Refund 20%'ish maybe.
4-Gift card for 20%'ish of the invoice.




They are already helping people step up to the 980, even outside of the window.  EVGA is known for their customer service in the US, and it really seems they are getting that back on track here lately. 
 
I could also see NVidia throwing games out like candy here soon.. but we will see.  




Fixed that for you.
#73
the_Scarlet_one
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 02:38:51 (permalink)
Brightmist
 
Fixed that for you.



 
Yeah, I apologize for that.  Hopefully that can get revamped soon too. 
#74
johnerz
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 03:12:10 (permalink)
Brightmist
Scarlet-Tech
Brightmist
I'm gonna put down possible relief ideas for 970 customers that EVGA should be providing just as my 2cents:
 
1-Full Refund (Even outside of 30 day window)
2-Step-up to any 980 (Even outside of Step-Up window)
3-Partial Refund 20%'ish maybe.
4-Gift card for 20%'ish of the invoice.




They are already helping people step up to the 980, even outside of the window.  EVGA is known for their customer service in the US  and EU and it really seems they are getting that back on track here lately. 
 
I could also see NVidia throwing games out like candy here soon.. but we will see.  




Fixed that for you.




And I've fixed it for you :)

 



#75
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 03:13:52 (permalink)
misiak
If they resolve memory allocation issues and give us some compensation, e.g. a copy of A+++ game or something like that I will be good. If the memory allocation is correct and application do not try to store data in that slow memory chunk then 3.5GB of memory is pretty good. If there are more vram demanding games 0.5GB will not save the word, then maybe we would need 6 or 8GB of vram. Most of the new games use up to 2GB and if there are too demanding games we can lower texture quality and we shall be good for some time. Nvidia just needs to ensure that 0.5GB block is not addressed by app until 3.5GB block is not full. But I think this is only possible to completely disable that part of slow memory, because apps will not be optimized to use normal vram and this "cache" partition.





 
Refer to this post: http://forums.evga.com/FindPost/2286375  as it will open up your mind about that extra .5gb of VRAM that is being accessed.  As I stated there, and everyone has essentially ignored, a flagship GPU is running at between 8-20 fps while a midrange can see better performance due to the extra 1gb of VRAM (.5gb cache and .5gb regular)  I am curious what peoples scores are, since that benchmark WILL push their ram further than 3gb.
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misiak
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 05:16:00 (permalink)
Scarlet-Tech
misiak
If they resolve memory allocation issues and give us some compensation, e.g. a copy of A+++ game or something like that I will be good. If the memory allocation is correct and application do not try to store data in that slow memory chunk then 3.5GB of memory is pretty good. If there are more vram demanding games 0.5GB will not save the word, then maybe we would need 6 or 8GB of vram. Most of the new games use up to 2GB and if there are too demanding games we can lower texture quality and we shall be good for some time. Nvidia just needs to ensure that 0.5GB block is not addressed by app until 3.5GB block is not full. But I think this is only possible to completely disable that part of slow memory, because apps will not be optimized to use normal vram and this "cache" partition.





 
Refer to this post:   as it will open up your mind about that extra .5gb of VRAM that is being accessed.  As I stated there, and everyone has essentially ignored, a flagship GPU is running at between 8-20 fps while a midrange can see better performance due to the extra 1gb of VRAM (.5gb cache and .5gb regular)  I am curious what peoples scores are, since that benchmark WILL push their ram further than 3gb.


Yes, but question is if it's better to have regular 3.5GB of memory or 3.5 + 0.5 because the apps treat this as regular 4GB... It's all about memory management and how the app access to it. For me, a great comparison would be to test these 3 cards in Firestrike Ultra to see potential framedrops and frametimes.
 
1. GTX 980 4GB
1. GTX 970 3.5GB + 0.5GB
3. GTX 780Ti 3GB
 
I could do that for 970, but unfortunately I don't have Firestrike Ultra.
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 05:28:17 (permalink)
misiak
 
Yes, but question is if it's better to have regular 3.5GB of memory or 3.5 + 0.5 because the apps treat this as regular 4GB... It's all about memory management and how the app access to it. For me, a great comparison would be to test these 3 cards in Firestrike Ultra to see potential framedrops and frametimes.
 
1. GTX 980 4GB
1. GTX 970 3.5GB + 0.5GB
3. GTX 780Ti 3GB
 
I could do that for 970, but unfortunately I don't have Firestrike Ultra.




Just sent you a PM
 
#78
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 05:36:24 (permalink)
vorko
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vorko
I extended my warranty for 16 EUR and started the Step-up before too many people do it and we'ill have to wait weeks for their card ... :) just too bad I can't get the card with EVGA water block; now I can't decide between XSPC and EK :S




I have an all XSPC setup (CPU, GPU, radiator, pump/res) and I love the looks. Temps are great as well. Like what Grey_Beard said though, EK is awesome as well I've just never used them. For me it came down to styling.




I have the XPSC Raystorm, D5 170, RX360 and RX280 but had to go with EK 970 block because I couldn't really find a compatible 970 block. Now that I'm stepping up to 980 that won't be an issue. 
 
Do you use the default blue LEDs from XPSC or did you change the colors? 


Went with red. Everything else in my case is red and black so why not? I almost went EK this time around but wanted to stick with XSPC just to keep it the same.
#79
Darwolia
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 05:43:12 (permalink)
@Scarlet-Tech
I ran Firestrike Ultra with my 970 FTW and got 2873 as a score
My CPU is a i7 4790k and I have 8 Gb RAM
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the_Scarlet_one
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 05:45:44 (permalink)
Darwolia
@Scarlet-Tech
I ran Firestrike Ultra with my 970 FTW and got 2873 as a score
My CPU is a i7 4790k and I have 8 Gb RAM


Kk, give me a sec to kill up my old score.. Can't remember it off the top of my head.

Could you please send me a link? I just want to view the fps and such.

If you can't post a link change it to 3dmark(dot)com/fs/
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Darwolia
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 05:51:15 (permalink)
Scarlet-Tech
Darwolia
@Scarlet-Tech
I ran Firestrike Ultra with my 970 FTW and got 2873 as a score
My CPU is a i7 4790k and I have 8 Gb RAM


Kk, give me a sec to kill up my old score.. Can't remember it off the top of my head.

Could you please send me a link? I just want to view the fps and such.

If you can't post a link change it to 3dmark(dot)com/fs/

sure
www(dot)3dmark(dot)com/fs/3922881
#82
the_Scarlet_one
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 06:08:10 (permalink)
Darwolia

sure
www.3dmark.com/fs/3922881


 
Thank you Darwolia, i added the image for you for quick reference as well.
 

So, a midrange GPU with a good CPU outperforms a Flagship system...  
Notice that at 4k, that both have their VRAM completely filled, but the midrange GPU has more headroom and outperforms the flagship 780ti.  I did accidentally cut off the combined test on mine, which was 6.27fps.
http://www.3dmark.com/fs/3922988

 
  So, this should provide reason for people that pay half the price of the flagships, to smile and understand that their cards are performing quite well, even if they feel lied to.  I would love to see GPU-Z readouts as well, if someone can run the same bench, and provide those.  If not, no worries. 
 
9000 point difference in physics, and double the frame rate when the CPU is taxed, but the GPU just can't provide even enough to keep up with the 970 and a smaller CPU combo...

No, it isn't a massive leap and bound above the 780ti, but for the price, look what it can do compared. Quite impressive if you ask me.
post edited by Scarlet-Tech - 2015/01/28 06:13:49
#83
Darwolia
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 06:30:25 (permalink)

I just ran Firestrike Ultra again and this is the result from gpu-z.
Just let me know, if you want to know anything specific
#84
the_Scarlet_one
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 06:35:43 (permalink)
That is perfect. So it is getting to 3.2gb of vram on your card. Now if we can get a couple. More people to try it out, that would give us some good baselines.

Anyone with a 980 that glances, could you drop a line here with your gpuz capture as well? My main concern, for everyone, is the total amount of memory usage.
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misiak
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 06:48:31 (permalink)
Scarlet-Tech
misiak
 
Yes, but question is if it's better to have regular 3.5GB of memory or 3.5 + 0.5 because the apps treat this as regular 4GB... It's all about memory management and how the app access to it. For me, a great comparison would be to test these 3 cards in Firestrike Ultra to see potential framedrops and frametimes.
 
1. GTX 980 4GB
1. GTX 970 3.5GB + 0.5GB
3. GTX 780Ti 3GB
 
I could do that for 970, but unfortunately I don't have Firestrike Ultra.




Just sent you a PM
 


Friendship requested on steam, pls approve. I could not answer the pm because I'm member only from yesterday - really stupid policy :)
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the_Scarlet_one
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 06:53:20 (permalink)
misiak
Friendship requested on steam, pls approve. I could not answer the pm because I'm member only from yesterday - really stupid policy :)


It isn't a stupid policy. I understand it is frustrating, but it stops every user in the forum from being spammed with illegal offers, like fake passports and such... It happens constantly on the forum, so that is why I use it as an example.

I will send you 3d mark tomorrow, after I get paid. I will add you at the same time, because I will forget the name and have to request you to remind me, lol. I am forgetful as I stress about moving.
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misiak
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 06:58:42 (permalink)
Scarlet-Tech
That is perfect. So it is getting to 3.2gb of vram on your card. Now if we can get a couple. More people to try it out, that would give us some good baselines.

Anyone with a 980 that glances, could you drop a line here with your gpuz capture as well? My main concern, for everyone, is the total amount of memory usage.

Hmm, but seems that it did not go over 3.2GB. So this could prove only that performance is not affected until 3.5GB is reached - in any case this is good news. This could mean that NVIDIA could keep that 0.5GB part enabled and we can only profit from it. I would like to see the results if test demands more than 3.5GB so we should try to modify test settings to rise either resolution or  improve graphics quality if possible. Don't know if default firestrike has everything on max... Btw, how I can run test in 4K if I have only 1080p monitor ?
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 07:00:39 (permalink)
If you can set everything at the max settings, it will invalidate your score but should give out fps readings at least.

It runs the test at 4k, then downscales it to 1080p to match your monitor... Consider it magic and wizardry :-)
#89
misiak
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Re: What will EVGA do about the now known issue with the 970 VRAM? 2015/01/28 07:02:22 (permalink)
Scarlet-Tech
misiak
Friendship requested on steam, pls approve. I could not answer the pm because I'm member only from yesterday - really stupid policy :)


It isn't a stupid policy. I understand it is frustrating, but it stops every user in the forum from being spammed with illegal offers, like fake passports and such... It happens constantly on the forum, so that is why I use it as an example.

I will send you 3d mark tomorrow, after I get paid. I will add you at the same time, because I will forget the name and have to request you to remind me, lol. I am forgetful as I stress about moving.

Thanks. But the system should at least allow you to respond to someone's else PM. I understand I can't create a new one, but I must have a possibility to react :) It is a bug from my point of view. Btw, my steam name is: mis3nko
Can you add me now ?
#90
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