Newegg took a terrible situation and made it into an absolute win...
 
I'll try to keep this short.
 
I've been ordering from Newegg for nearly 10 years now and felt the need to share what was first a really terrible experience, that was turned around into an absolutely terrific one.
 
This all started on Blackfriday 2014. I was in the market for a 4k monitor and came across an Acer which I felt fit the bill. I ordered it on Blackfriday and when I received it I was quite disappointed. After setting it up I was looking at an extremely washed-out image with light bleed on basically every edge of the display. Nothing I blamed Newegg for and they excepted the RMA without question. I received the replacement nearly 3 weeks after the original order. I was a bit annoyed with the turn around time but at the same time realize that UPS will only work so fast. Excited to finally have a working 4k monitor I set it up right after work, and well nothing. This replacement didn't even turn on.
 
You might be asking yourself well how was this one of the best Newegg experiences I ever had well what they did for me next will answer all of that. I called a third time and explained I was on my second replacement and it arrived DOA. I calmly explained my frustration and they agreed there was a problem with my situation. What made this such a win for both myself and Newegg is they gave me a free upgrade to a monitor that was about $200 more than my original purchase. They were able to take one of the worst online transactions I have ever experienced to date and turn it into one of the best outcomes I could have hoped for. I felt the need to share as it's quite rare that a company will actually stand behind their customers and go the extra mile to ensure they are taken care of. I've been a long time customer and will continue to do business with them.              

For me it is Amazon and EVGA's Site, Seldom NewEgg

It's nice when a business recognizes that a customer has experienced a certain amount of frustration and then compensates him/her for it.  I hope you enjoy a working monitor!

Blah.... I would never buy an Acer product in my life. They're pure garbage IMO.
 
Newegg ftw though, I've shopped there for 10+ years myself and it's always my first place to look at products at!!

RainStryke
I had a really nice Acer 24" that was a 1920x1200 monitor I purchased in 2008. It was a very nice monitor, never had an issue with it. It was replaced with a 40" LED TV later on. I gave it to my wife and it was working great up till I sold it in 2011.
 
As for newegg, i'm pretty happy with them. They took my GTX 970's back and I didn't have to pay shipping or anything...
 
Amazon has me a little upset though, just received the wrong item and over top of that, the item was used. They tell me I won't get a refund till the product is returned. They gave me a prepaid shipping label to return it, but i'm mad they won't just get me what I ordered in the first place... They will only give me a refund because apparently what I ordered is not in stock. So... now I have to wait for them to get the package back, then I get my refund... but the refund can take 2-3 days to process... I'm getting sick of Amazon as of recently. Their prime 2 day shipping is turning out to be 3-4 business day shipping on average and not only do I pay for a prime account. I have also noticed that you can actually find products cheaper on their site if you are not logged into a prime account... so basically they charge their membership customers more to get that upgraded shipping on prime eligible items.

Interestingly enough, I have found this to be my experience also. My way around has been to not log in find what I'm looking for, copy link, log in, and paste link. Shouldn't have to do that but it seems to work for now.

During holiday shopping season i avoid Newegg whenever possible. They never have enough customer service reps during that time of year.  Amazon no matter what time of year you can chat live with a rep within a few mins.  Newegg you have to wait hours if not days for reply if you email them during holiday shopping season.
 
 

notfordman
Yeah, glad it worked out for you! I haven't had many issues from NE myself. When I have they have remedied the situation.
I have read some bad experiences here from other people. Early ones were the fake intel CPU's [several years ago] and blaming the consumer. SO ,what did they upgrade you to??

Just realized I never mentioned it haha. They upgraded me to this beast, and so far so good. I too have had very good luck with Acer monitors in the past but this was just a total mess. 

RainStryke
I had a really nice Acer 24" that was a 1920x1200 monitor I purchased in 2008. It was a very nice monitor, never had an issue with it. It was replaced with a 40" LED TV later on. I gave it to my wife and it was working great up till I sold it in 2011.
 
As for newegg, i'm pretty happy with them. They took my GTX 970's back and I didn't have to pay shipping or anything...
 
Amazon has me a little upset though, just received the wrong item and over top of that, the item was used. They tell me I won't get a refund till the product is returned. They gave me a prepaid shipping label to return it, but i'm mad they won't just get me what I ordered in the first place... They will only give me a refund because apparently what I ordered is not in stock. So... now I have to wait for them to get the package back, then I get my refund... but the refund can take 2-3 days to process... I'm getting sick of Amazon as of recently. Their prime 2 day shipping is turning out to be 3-4 business day shipping on average and not only do I pay for a prime account. I have also noticed that you can actually find products cheaper on their site if you are not logged into a prime account... so basically they charge their membership customers more to get that upgraded shipping on prime eligible items.

You're not the only one who has received a used product from Amazon. They sent me a used phone that had not even been wiped. To be fair I dont think Amazon is to blame for slow shipping, that particular honor goes to UPS as they are one of the worst companies i've ever used. I ordered a keyboard it took UPS 6 business days to deliver it. In comparison I ordered some car parts that were shipped via USPS and they came in 2 days. I wish more companies would give consumers the option to use the postal service over UPS.
 
Clergy, i'm glad to hear that Newegg took care of you and it's stories like this why I continue to use them on occasion.

Great story and Newegg has done similar things for me in the past. I find, in regard to CS, it is all about how you go about a situation that determines how you are treated. From previously working in CS myself for several years know I had many experiences where I was unwilling to go that extra distance due to the customer being rude, not being understanding, and making demands and/or threats.

Nice. For me it's Amazon/Newegg. I think that I only purchased once from EVGA directly. 
For me, Amazon will bend over and do anything to please you.
 
"Oh, it's been less than 30 days? Oh the item isn't working as described? Let me send you a new replacement and send the old one (prepaid shipping label) when you can. "-Amazon
 
As for Newegg, not sure. I like purchasing from them but not a huge fan of doing returns/exchanges compared to my Amazon experiences. 

Yeah, what Brad said...

James_L
I have always bought the majority of my equipment from Newegg and EVGA mainly. I have other manufacturers that I generally look for on their site to purchase but in all, unless I need something immediately, I'll order from them. Nice outcome for you.

This right here. I have been shopping NewEgg from pretty much its birth and all my electronic purchases are from NewEgg. Games itself (disc based) Are Amazon..

Love NewEgg. Whenever I have an issue they are always there to support me.

Brad_Hawthorne
While that's great and all, don't expect that be be the norm. You just lucked out with a generous customer service rep.

I'm well aware it's not the norm, but this isn't the first issue I have had with Newegg that they really went above and beyond what they had to do. I tend to agree with most that Amazon is better about returns/exchange. I wanted to share as superior customer service is becoming a rarity. 

Yeah newegg is awesome.
Gz on the new monitor.