I don't think you do get a pre-paid shipping label, you are simply paying a deposit on the replacement card to cover the possibility of you not sending yours back.
 
Shipping costs are ridiculous for us in the UK...I have just sent my card off for RMA and the cheapest way I found was RoyalMail standard International, this cost me £8.05 with no tracking/signed for and only £20 compensation level
 
My card was worth a lot less than yours though so compensation level was not as high of an issue for me as it would be for you.

The fastest way to get support is to call EVGA EU directly at this phone number:
 
+49.89.189.049 11

k0rda
I just did that. I was told to pay the collateral and later on a pick up service would be scheduled at EVGAs expense.
The problem with phone calls is that you don't get anything in writing and I didn't think beforehand of recording the call.
 
I'm hoping there was no miscommunication, because it is a shame to have to support costs to replace an expensive product that should work out-of-the-box, let alone the time expended in sorting it out.

If you have your doubts if it is indeed the card then I can assist with troubleshooting if you wish.

Hello,
When you are opening the RMA ticket, there will be an option to choose between Standard RMA and Advanced RMA.
Advanced RMA means, you pay collateral and we ship the exchange part immediately to you before you send us your defective card back. You have to send your defective card back within 30 days. If you do so and the card we received from you is not voiding the warranty, the collateral will be re-transferred.
Standard RMA means you ship out the card to us and after receiving it in our warehouse your exchange card will be shipped to you after 1-3 business days.
The shipment costs are shared, meaning you pay the route to our warehouse in Munich, Germany and we will pay the shipping costs back to you.
Regards

 
This is the reply I've got via email, contrary to the answer I was given over the phone.
Nowhere in the warranty terms it says that the costs are shared, it clearly states that EVGA pays for return shipping. Either change the terms of warranty or honor them, they're not just some words you put online. I'm getting very displeased with this whole process, especially with having to spend time and money on something that should be working properly, and having to pay for it. EVGA recomends UPS for shipping, which would be more than 30£, with which I could have gotten a better card to start with and not have to deal with all of this.
 

I've bought it less than a month ago, and in hindsight I should have just returned it to the store. But have you recently purchased a EVGA card?
 
This is on the inside of the box, on both sides, so I thought I was doing the right thing.
First I buy a 280£ card that doesn't work as it should, then I trust the company who makes it, stupid me right?

Hello Mr. B

thank you for your email. We do pay for the shipping of replacement products to the customer, but if you read the clearly stated Terms of Warranty, the customer is liable for the cost of shipping to EVGA. We are sorry if you feel that we have not treated you fairly, to avoid this we do post our policies for all to read on the website.

The Terms of Warranty are available to read anytime here:    

http://eu.evga.com/support/warranty/

Best regards,

 
Can someone help me find where it says that? I really don't see it anywhere. I'm fighting a losing battle here, and getting very displeased with EVGA. I'm not sure if I'll ever buy from this company again.
Either they clarify the terms of warranty and clearly state in them who pays for what of just honor what is written in them.

Inferred doesn't cut it when you're dealing with costumers and especially when the products you sell are this expensive. Even if I don't get the resolution I want for my case I believe EVGA should change the terms of warranty to reflect their practice and not leave it to interpretation.
 
As far as I'm concerned, making your costumers pay for your faulty items is wrong, and other companies issue a prepaid sticker for these kinds of situations.

Microsoft does it. My mother in law had a Surface with a faulty battery and they sent her a new surface in box with a prepaid label, she only had to drop her old tablet in the UPS drop point. (She placed her credit card number as collateral)

Yes, it's in process, my replacement is on it's way. Guess I'll have to pay for it myself and hope this new card never breaks.

My shipment has just come to germany from uk - I used parcel2go with discount coupon for £ 10 (easy to google) i paid about 6 pounds. (ups drop point). I think this is the best option, RoyalMail wants almost 30 pounds :)

 
//edit
RMA Received:  Received On: 1/30/2015 - just seconds ago :)