Hey guys,
 
I had to RMA my GTX 770 Classified last week week. About two months ago, I purchased a backplate from EVGA. It came with a set of screws so obviously, I used those instead of the old ones which i disposed of. Now, since I RMA the card, I removed the backplate and put the backplate screws into the card and mailed it. 
 
Now I asked EVGA what type of screws they used and this is their reply:
 
"Hello, 

Unfortunately you would not be able to purchase the screws needed to attach the backplate to the video card from any general hardware store. If you need a set of replacement screws, they will be $10+5 s/h. Please let us know if you would like a set. If you have any concerns or further questions please contact Tech Support 24/7 888-881-3842."
 
If this for real? 
 
ANY help would be appreciated. 
 
 
 

I just cant understand they would charge $15 for a set of screws. it blows my mind you cant even buy them at the hardware store. 

 
Always keep all accessories just in cases like this. I keep the box of my products until the warranty has expired. I keep all the accessories too. If I for example went to Fry's, and tried to return a product that was missing parts, they would tell me I can't return it. I think Evga is being more than fair. Lesson learned.

grassemoney231
I just cant understand they would charge $15 for a set of screws. it blows my mind you cant even buy them at the hardware store. 

 
Hello grassemoney231,
 
I do apologize for any confusion.  If you are missing hardware from your product, in an effort to support you, there are services fees for the replacement of the parts and shipping them to you.  Our product warranty does not cover replacement of misplaced or lost items.
 
Please let me know if you have any additional questions and I will kindly continue to assist you.

MSim
EVGA is just sticking it to customers when they can. They know you won't be able to find them at local hardware store. They need to do like Corsair and adjust the price.
 
Corsair Hydro series fan mounting screw kit
old price $15
new price $5 (only after customers complained)
 
You don't stick it to customers on petty stuff like screws that cost you like 30 cents for a whole package. That's the kind of stuff customers tend to remember and can cost you sales down the road.
 
 
 

 
I have to ask in a civil manner.. do you come here just to complain and bash EVGA?  I am very curious, as this is all I see.  He better be glad it wasn't a company that would have voided his warranty for taking the card apart, even if it were just for the back plate. I have been disappointed in some things they do, as anyone could be, but I don't think I have ever seen anything positive from you at all.  Just curious.  Either way, it doesn't have any effect on me, it is just curiosity.
 
 
Let me quote the on that is having the issue.. only the bold matters.. 

grassemoney231
Hey guys,
 
I had to RMA my GTX 770 Classified last week week. About two months ago, I purchased a backplate from EVGA. It came with a set of screws so obviously, I used those instead of the old ones which i disposed of. Now, since I RMA the card, I removed the backplate and put the backplate screws into the card and mailed it. 

 
Do you think he read step 1?
 

 
That awkward moment where this whole thing could have been avoided by reading step 1... but.. I mean... why not dispose of them?  We are man!!! Who needs instructions that save you money anyway?

MSim
 
I just agreed with the customer that the price of a set of made in china screws are over priced. Other companies that charge way too much for a set of screws changed the price after customers posted they thought the price way too high. 
 
If you don't like me agreeing with other customers. Feel free to use the ignore member button. It won't bother me at all if you do.
 

I don't ignore anyone. Like I said, it was a just a question.

Like I said, this comment would be completely avoided, of people read step 1. I don't complain when I do something stupid, ignore the obvious, and risk losing my warranty. I just accept what I did as my fault instead of trying to blame the company.

This isn't anywhere near as close as the motherboard forum, where you agreed with the guy that busted his motherboard while removing it, and then tried to claim that EVGA was charging him for a bent pin, when the truth was the corner of his board was missing, but same concept. Both situations could have been avoided if they didn't try to blame the company for their mistakes.

$16 after shipping is much cheaper than them refusing to accept the card and then voiding the warranty.

Everyone must understand that MSim is a person who supports the customers/fellow member rather than driving them down hill .

I see many people around here cover evga arse , thats true . When someone starts complaining about evga they start to plug in and say bla bla bla then finally put the fault at the customer .  May be they are affected by sponsors and deals they get from evga , I see evga is better than those people .

MSim
The guy with busted motherboard only posted images of the cpu socket at first if i remember correctly. He then posted images that evga took and it looked like the damaged to socket happened in route or from careless evga tech. Later he said evga was going to work with him then they went back on their word because he didn't jump and edit a post as fast as evga wanted. A lot of us have worked with people in the past that wouldn't admit to causing damage to a product. They would have no problems saying "it came like that".
 
The $16 screws is cheaper than having to buy a new card. No one would disagree with you on that point.
 
I tend to say what i think. If i see older forums member (by join date) attacking or arguing with a new members that posted a concern or complaint. I try to help the new member out if i agree with what they have to say. We all have our opinions.
 

I can definitely agree with trying to help the new members and yes, there was a lot going on with that motherboard post. This seems to be happening again, in another thread, with the same circumstances.

I have no issues trying to help individuals. I mean, I sent my ACX for my Classified to Australia to help a new user and never got it back, so I am not trying to down anyone. I just wish people would use common sense when something simply says to maintain all hardware in case of an RMA.

If the OP sends me a mailing address, I can actually send him the screws as I have them sitting in my spare coolers. I just need to verify they are the ones for backplate, but I caution him not to openly admit to throwing original hardware away after reading a step that clearly says to maintain it in the future.

The users I can gladly side with are the ones that aren't aware. Ones like the z87 and z97 Classified owner that is dealing with the PCIe x16 issue.. That is simply EVGA's error 100% and they keep making the situation worse every day. When EVGA is at fault, they are at fault. When the user is at fault....

XrayMan

MSim
The guy with busted motherboard only posted images of the cpu socket at first if i remember correctly. He then posted images that evga took and it looked like the damaged to socket happened in route or from careless evga tech. Later he said evga was going to work with him then they went back on their word because he didn't jump and edit a post as fast as evga wanted. A lot of us have worked with people in the past that wouldn't admit to causing damage to a product. They would have no problems saying "it came like that".
 
The $16 screws is cheaper than having to buy a new card. No one would disagree with you on that point.
 
I tend to say what i think. If i see older forums member (by join date) attacking or arguing with a new members that posted a concern or complaint. I try to help the new member out if i agree with what they have to say. We all have our opinions.
 

You seem to lean one-sided. Always on the side against Evga. You had bad experiences in the past with things other than Evga products. So you will always only see one side of things, and always be blinded by the truth. Nothing we can do or say would change your mind, with the truth, or anything else. When the sky is blue, it will always be gray to someone else. It's always a lose-lose situation when a person wears blinders, and can't see the whole picture.

 
Have you bothered to look at the posts you make on here Xrayman before you throw rocks. Anyone that doesn't have their head up evga backside can clearly see that you lean all the way to evga side on EVERYTHING. You help pimp so called deals even if you can find it cheaper some where else. You was probably the one who deleted my post calling you out on Torq10 so called deal. Any time a member asked about which PSU or mobo to get we see you posting direct links to evga store like a good cheerleader. A member posts an issue with downloading ASUS driver disc, here you come along and say "should of went with evga mobo".
 
I guess all it takes for you to be a evga cheerleader is evga bucks every month, every free game nvidia gives away and once in awhile a chance to win unclaimed event prizes. Don't forget you opened this can of worms not me.
 
Last i checked the forums Terms of Use doesn't say to be a member here you must go around praising evga products and anything they do or say. it doesn't say members are not allowed to have own opinion on here or make any comments if you disagree with the quality of any evga products.