Philg123
New Member
- Total Posts : 43
- Reward points : 0
- Joined: 2014/10/06 10:22:52
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/20 14:12:28
(permalink)
You will most likely get it late next week
|
HEATHB4R
New Member
- Total Posts : 29
- Reward points : 0
- Joined: 2014/04/11 10:11:58
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/20 17:10:32
(permalink)
Philg123
You will most likely get it late next week
Could you clarify who you were speaking too? I'm just curious as why you say next week?
|
Local Man
New Member
- Total Posts : 2
- Reward points : 0
- Joined: 2014/07/30 08:25:53
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/21 02:52:34
(permalink)
Got the queue complete email, it's asking me to upload my invoice but I've already done that when I bought the card. Do I need to re-upload it or just wait now?
Thanks in advance.
|
HEATHB4R
New Member
- Total Posts : 29
- Reward points : 0
- Joined: 2014/04/11 10:11:58
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/24 11:22:26
(permalink)
Local Man
Got the queue complete email, it's asking me to upload my invoice but I've already done that when I bought the card. Do I need to re-upload it or just wait now?
Thanks in advance.
Same here, just got the email today 11/24 from my 9/24 step up to a 980 ACX 2.0. Invoice was already uploaded a while back, I'll confirm with support later but I'm sure you just wait.
|
cyrusjackson1992
New Member
- Total Posts : 2
- Reward points : 0
- Joined: 2014/09/07 12:31:51
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/24 11:52:47
(permalink)
HEATHB4R
Local Man
Got the queue complete email, it's asking me to upload my invoice but I've already done that when I bought the card. Do I need to re-upload it or just wait now?
Thanks in advance.
Same here, just got the email today 11/24 from my 9/24 step up to a 980 ACX 2.0. Invoice was already uploaded a while back, I'll confirm with support later but I'm sure you just wait.
just got my email today as well for the GTX 970 ACX 2.0. started 9/25 and finally complete 11/24. says to upload my invoice but like you i uploaded it months ago, so we'll see what happens
|
CSPlayer089
iCX Member
- Total Posts : 462
- Reward points : 0
- Joined: 2005/12/20 13:49:12
- Location: Naperville, IL
- Status: offline
- Ribbons : 1
Re: Set-up program users thread
2014/11/24 18:37:03
(permalink)
Queue complete! FINALLY! For both my 780TI's. Woohoo. Been waiting since Sept. 24 or something like that.
AsRock Z490 Taichi Intel Core i9 10900k Gigabyte AORUS 3080Ti Master 12GB EVGA SuperNOVA 1300G2 PSU 32GB (4x8GB) Mushkin Redline Lumina DDR4-3600 Creative Labs Soundblaster X G6 USB DAC/Sound Card EK Basic AIO 360 w/ 3 Noctua NF-P12 Redux WD Black SN850 1TB SSD Phanteks Enthoo 719 full tower case ASUS PG32UQ G-Sync Monitor Hyper X Alloy Elite Keyboard HyperX Pulsefire Dart/Steelseries QcK Mass mousepad Kingston Hyper X Cloud headset
|
TimmyLee
New Member
- Total Posts : 3
- Reward points : 0
- Joined: 2014/07/30 01:22:28
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/24 23:00:42
(permalink)
cyrusjackson1992
HEATHB4R
Local Man
Got the queue complete email, it's asking me to upload my invoice but I've already done that when I bought the card. Do I need to re-upload it or just wait now?
Thanks in advance.
Same here, just got the email today 11/24 from my 9/24 step up to a 980 ACX 2.0. Invoice was already uploaded a while back, I'll confirm with support later but I'm sure you just wait.
just got my email today as well for the GTX 970 ACX 2.0.
started 9/25 and finally complete 11/24. says to upload my invoice but like you i uploaded it months ago, so we'll see what happens
Just wondering, did you ever get an update from CS about this?
|
HEATHB4R
New Member
- Total Posts : 29
- Reward points : 0
- Joined: 2014/04/11 10:11:58
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/25 08:36:50
(permalink)
@TimmyLee I sent them an email and all I got back was "Records show that your invoice is uploaded for the GTX 770 4GB you have registered to your account. Please let us know if you have any other questions in order to support you further with your EVGA Product." So basically not really the answer we're looking for. I'll send another asking for clarification. Someone over in the STEPUP forum said they had been waiting over 3 days while others were able to pay immediately. Weird. EDIT: Edited what was sent back to me from EVGA to be a direct quote from the email rather than a summary. Rob also contacted me about this and he suggested he would be putting in a note about invoices already being uploaded to prevent any further confusion going forward for other step up emails. :)
post edited by HEATHB4R - 2014/11/25 17:20:49
|
stuart_bate
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2014/09/27 04:25:27
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/25 10:47:55
(permalink)
HEATHB4R
@TimmyLee
I sent them an email and all I got back was "Yes we have your invoice on file, any more questions please contact..." So basically not really the answer we're looking for. I'll send another asking for clarification.
Someone over in the STEPUP forum said they had been waiting over 3 days while others were able to pay immediately. Weird.
That was me. Still nothing and I also haven't heard from customer support since I emailed them before lunch.
|
EVGA_RobB
EVGA Forum Moderator
- Total Posts : 2891
- Reward points : 0
- Joined: 2011/02/28 17:39:41
- Location: Coruscant
- Status: offline
- Ribbons : 5
Re: Set-up program users thread
2014/11/25 16:04:04
(permalink)
If you have already uploaded your invoice, you should be fine. I am looking into updating the wording on the email to be more clear. The only instance where you may need to re-upload your invoice is if your invoice is rejected. You would recieve a different email regarding that though.
Thanks,
Rob
|
N-Forced
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2014/08/11 18:25:31
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/25 16:11:42
(permalink)
Started my step-up on 9/19 for the reference 980, got my queue complete email yesterday, and got approved and sent my payment today. For people still waiting, hang in there because your time is coming.
|
HEATHB4R
New Member
- Total Posts : 29
- Reward points : 0
- Joined: 2014/04/11 10:11:58
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/25 16:14:30
(permalink)
EVGA_RobB
If you have already uploaded your invoice, you should be fine. I am looking into updating the wording on the email to be more clear. The only instance where you may need to re-upload your invoice is if your invoice is rejected. You would recieve a different email regarding that though.
Thanks,
Rob
Thanks, and thank you for the call confirming that. I think adding in the "If you have already uploaded your invoice then you are good to wait for approval" or something along those lines would help. :) EDIT: I also will edit my post above about what I received in response to my question to EVGA support. I put up parentheses but it was not a direct quote. My bad.
post edited by HEATHB4R - 2014/11/25 17:17:36
|
stuart_bate
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2014/09/27 04:25:27
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/26 01:40:00
(permalink)
Thanks for the clarification Rob. I received a reply from customer services that didn't really answer my question: "As you have been notified at this time, the next step would be to submit payment on the remaining balance once the EU team has been able to go through your Step-Up request. Once they have, you'll be notified again and the option to pay will be made available to you along with a link to the website where it can be done. If you have any concerns or further questions, please let us know and we'll be glad to assist you." Today is a week since my notification and still nothing about verifying my invoice, yet others complete the queue, get approved and make their payment on the same day. Is this just a problem with the EU office (lack of staff maybe)? I guess I'm just worried that some automated system will decide that I've passed the payment deadline and cancel my request before I've had a chance to pay. Please, just take my money.  
|
Curlyriff
New Member
- Total Posts : 6
- Reward points : 0
- Joined: 2014/07/09 04:41:17
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/26 04:21:00
(permalink)
Mine took a week for the Invoice approval and then weeks upon weeks for the next stage so just give it time.
I know it is hard too, I have finally got my date of arrival of 28/11/2014 so that took 3 months to get sorted.
|
Sidux
New Member
- Total Posts : 7
- Reward points : 0
- Joined: 2014/08/10 00:21:39
- Status: offline
- Ribbons : 0
Re: Set-up program users thread
2014/11/26 04:38:20
(permalink)
I've upgraded from a 760 to a 970 using the Step Up option.
The invoice was uploaded as soon as I registered the GTX 760. This is where I actually learned about this cool option. As soon as the 970 was announced as being available to order, I registered in the Step Up queue. It was pretty intuitive.
I never received a queue number and the entire process took ~ 3 weeks until I was able to pay. The payment was accepted and processed in the same day and by the time the 760 was delivered to EVGA I received via email the UPS tracking number and that the package was already way ahead to be delivered. Plus for EVGA for marking the shipment during night shift.
Overall it took the same amount of time as if I would have ordered it from my local store, but here I could also return the old card.
When joining the Step Up program you should check as well how much the shipping will cost, because this will also add up..
|
zippz
New Member
- Total Posts : 19
- Reward points : 0
- Joined: 2009/02/13 23:04:09
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/11/28 10:00:47
(permalink)
Submitted on 9/19/2014 2:10 PM
Product: 04G-P4-2980-KR GTX 980 Reference
Queue: Complete Nov. 24
United States
2500k @4.5 | Sabertooth P67 | 2x4GB Mushkin | EVGA 780GTX | Samsung 840 | Intel 520 | WD 2TB | X-fi Titanium Fatal1ty Pro | CORSAIR 850HX | W7-64bit
|
rouzbie
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2014/09/10 23:17:21
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/01 10:04:54
(permalink)
Submitted on 10/15/2014 Product: 04G-P4-2972-KR GTX 970 ACX 2.0 Queue: complete as of 12/15/2014 Invoice verify: complete as of 12/16/2014 Processed payment: complete as of 12/16/2014 Shipped to EVGA: 12/16/2014 Received at EVGA: 12/17/2014 (I live a 30 minute drive away) Shipped out: Pending United States I changed my address in my profile the day before queue complete! Excellent timing :)
post edited by rouzbie - 2014/12/17 17:19:58
|
Philg123
New Member
- Total Posts : 43
- Reward points : 0
- Joined: 2014/10/06 10:22:52
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/01 10:28:42
(permalink)
Submited on Oct 6 for a 970 ftw. Completed the queue today!!! Hang in there everyone!
|
Stephenk291
FTW Member
- Total Posts : 1023
- Reward points : 0
- Joined: 2007/04/12 05:01:27
- Status: offline
- Ribbons : 4
Re: Step-up program users thread
2014/12/01 10:31:52
(permalink)
same here. 970 FTW step-up is in stage 2 now.
|i7 8700k @4.9Ghz| 64GB 3200mhz DDR4 Corsair RGB Pro |Asus Strix Gaming z390 |EVGA 3080 Ti FTW3 | Corsair 500D | H105 Cooler | SuperNova 850G3   Associates Code E96KV2QZWOXVRZM
|
rj anderson
New Member
- Total Posts : 50
- Reward points : 0
- Joined: 2009/07/22 12:56:08
- Location: The PNW
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/01 10:58:21
(permalink)
Submitted on 9/20/2014 8:02:00 AM
Product: 04G-P4-2980-KR GTX 980
Started Step-Up 72 days ago. 980 reference version up from GTX 780. Just got an email today that my "Step-Up request has completed the queue process and is ready for final processing". Now just have to wait for the approval (1 or 2 days) then pay the difference and ship the 780 to them. Glad things are finally moving along.
GAMING i7-4790k @ 4.8Ghz / Swiftech H220-X H2O CPU Cooler / ASUS Z97 Pro / Corsair Air 540 case / Plextor M.2 256GB PX-G256M6e (boot drive) / Samsung 850 Pro 256GB SSD (game drive) / WD Black 1TB (doc drive) / 32GB Crucial Elite DDR3 1866 / x2 EVGA GTX 980 SLI / Corsair RM1000x PSU / ASUS PA248Q 24" 1920x1200 IPS / Overlord Tempest X270oc 27" 2560x1440 IPS 120Hz / Sound Blaster ZXR / Audioengine A5+ speakers / Audioengine S8 Sub / Fidelio X2 Heaphone w V-Moda BoomPro mic / SteelSeries M800 RGB KB w QS1 switches / Func MS-3 Rev2 Mouse / Win 10 64-bit STREAMING i5-6500 Skylake / Liqtech 120x H2O CPU Cooler/ MSI Z170M Mortar Mobo / Corsair Air 240 Case / Samsung 850 EVO 250GB / SanDisk Ultra II 480GB / 16GB Crucial Elite DDR4 2666 / XFX R9 280X DD / EVGA SuperNova G2 750w / Dell S2415H IPS / Polk Audio Hampden Speakers / Beyerdynamic DT990 Prem 250 ohm Headphone w AntLion ModMic / Razer Blackwidow Chroma RGB KB / Win 7
|
PlinyTheElder
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2014/07/23 22:59:22
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/01 11:37:35
(permalink)
GTX 970 FTW started step-up 10/04/2014 - completed queue 12/01/2014 Finally! just waiting for the approval so I can pay them and send the card out.
I am curious though, I live 20 mins away for Brea, CA where EVGA is. Anyone know if I can for go shipping, and just drive the card over and exchange it? Would love not to have any down time cause I will need my computer up and running this week, since I have tons of school work as it is the week before finals for me.
|
jordguitar
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 2014/09/25 13:43:14
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/01 11:55:12
(permalink)
Just finished my queue. Went out to get a GTX 210 to keep my computer up and running because I have no on board video out. Hopefully this will go quickly.
|
TahoeDust
iCX Member
- Total Posts : 330
- Reward points : 0
- Joined: 2014/11/03 17:35:41
- Status: offline
- Ribbons : 1
Re: Step-up program users thread
2014/12/01 17:16:12
(permalink)
Wow. This seems like a long process. I just submitted my stepup request last night for two 970 FTW from 970 SSC. I am guessing mid January if I am lucky.
|
Vantim
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2014/10/27 02:12:57
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/03 04:34:02
(permalink)
Germany - EU StepUp: GTX970SSC->FTW
StepUp Request: 04.11.
Queue complete: 25.11.
Payment complete: 27.11
Received: 02.12
Shipped: open
|
jlamentful
New Member
- Total Posts : 29
- Reward points : 0
- Joined: 2014/09/19 01:58:43
- Location: Miami, FL
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/03 18:06:28
(permalink)
Update:
I had my step-up queue complete and payment processed last week. Mailed out both of my 780ti's out to EVGA RMA yesterday and USPS says they should receive it this Friday. I am assuming I will get the 980's by next week...hopefully. Using a temporary video card at the moment.
|
MaelstromOC
CLASSIFIED Member
- Total Posts : 2496
- Reward points : 0
- Joined: 2008/02/29 03:14:38
- Status: offline
- Ribbons : 6
Re: Step-up program users thread
2014/12/04 04:44:13
(permalink)
Good luck to you all! My queue complete on like the 12th, sent my card in on the 14th to be delivered on the 19th (this was November) and UPS LOST MY PACKAGE in CA. I'm still sitting in investigation limbo... I'm pretty pissed to say the least.
Corsair 500D RGB SE | ASUS ROG Crosshair VIII Hero | AMD 5900X | 32GB Corsair Vengeance Pro DDR4 3600Mhz | EVGA RTX 3090 FTW3 Ultra Hybrid | EVGA 850 GQ   Heatware
|
wonderboyP8NT
New Member
- Total Posts : 49
- Reward points : 0
- Joined: 2014/04/11 19:52:40
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/04 13:01:30
(permalink)
Im about 6 weeks in still pending.
|
jlamentful
New Member
- Total Posts : 29
- Reward points : 0
- Joined: 2014/09/19 01:58:43
- Location: Miami, FL
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/04 13:07:16
(permalink)
MaelstromOC
Good luck to you all! My queue complete on like the 12th, sent my card in on the 14th to be delivered on the 19th (this was November) and UPS LOST MY PACKAGE in CA. I'm still sitting in investigation limbo... I'm pretty pissed to say the least.
Wow, that is very unfortunate to hear! Did you cover the package via insurance? I hope you get your package returned or replaced. I personally used USPS and it seems like my video cards were delivered to EVGA today according to tracking information.
|
Anamnesis
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2014/10/06 00:58:51
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/05 02:45:31
(permalink)
Quick question if someone knows the answer, can you step up if you painted the pci shield let's say in black?  Anamnesis
|
HEATHB4R
New Member
- Total Posts : 29
- Reward points : 0
- Joined: 2014/04/11 10:11:58
- Status: offline
- Ribbons : 0
Re: Step-up program users thread
2014/12/05 14:29:28
(permalink)
Anamnesis
Quick question if someone knows the answer, can you step up if you painted the pci shield let's say in black?
Anamnesis
Are you talking about the backplate? If so then yes, the backplate is considered an accessory and they tell you to remove it before sending the card in. You're left to do whatever with the backplate as they don't need it. @MaelstromOC Sorry to hear about the lost package! :( Got tracking for my 980 ACX 2.0 yesterday, should be here Wednesday of next week. (Step Up started on 9/24 got approved 11/24)
|