L.S.1987
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Dear,
I installed the EVGA Precision X 16 v5.2.4 a couple of days ago.
Today I disassembled and cleaned my computer and after that started the game The evil within, wich was running smooth before and not good afterwords.
First I tought it must be the fog (ingame) but because when playing this game I normally hear the fan of my GPU and because it is used a 100% I checked the temperature.
I was shocked to see that my first GPU (no SLI available in this game :( )was running at 99°c !!!!!! Somehow the EVGA tool disabled all cooling of my GPU's !
After setting the AUTO button back to active the fans where working again via the curve I set.
How are these things possbile ???
How can the cooling be shut down by itself ?
I also noticed that the framerate target control keeps resetting to Off after a reboot, restart of the program and even after just logging off.
The cooling options are hazardous to the GPU health !
Please repair these problems, I don't understand how from version 4.2.1 things can get like this !
Thank you
Sebastian Lachmann
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Sajin
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Re: Precision X 16 5.2.4 Hazardous !
2014/10/30 10:43:41
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WgregB
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Re: Precision X 16 5.2.4 Hazardous !
2014/10/30 11:18:12
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TECH_DaveB
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Re: Precision X 16 5.2.4 Hazardous !
2014/10/31 09:48:02
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Hello, if you flash the BIOS to the card (or it came with it from the factory) that did not spin the fan until above 60c, you uncheck Auto in Precision on the left side and have the slider all the way down, with this BIOS that would be 0%, if you select Auto it will come on by itself. Because the BIOS can go to 0% you can force it to stay at 0%. I will speak with our Devs on this to see if we can keep this situation from recurring in the future.
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the_Scarlet_one
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Re: Precision X 16 5.2.4 Hazardous !
2014/10/31 10:04:09
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L.S.1987
Please repair these problems, I don't understand how from version 4.2.1 things can get like this !
Thank you
Sebastian Lachmann
Very simple answer.. This program is brand new. They have changed creators and with such, they removed the old software and built new software. This makes it a whole new trouble shooting process and feedback like this is extremely crucial to get the kinks worked out asap. Thank you for posting this.
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L.S.1987
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Re: Precision X 16 5.2.4 Hazardous !
2014/10/31 11:05:56
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EVGATech_DaveB
Hello, if you flash the BIOS to the card (or it came with it from the factory) that did not spin the fan until above 60c, you uncheck Auto in Precision on the left side and have the slider all the way down, with this BIOS that would be 0%, if you select Auto it will come on by itself. Because the BIOS can go to 0% you can force it to stay at 0%. I will speak with our Devs on this to see if we can keep this situation from recurring in the future.
Well the problem is that I did not disable the Auto function like I said. But I would be glad if your developers can make sure that if it should occur again that the bios settings are applied. I did not change anything "in" the GPU, I only wanted a better fan setting (the lower the better for GPU health and not to high for my ears :) ). I did not even know that this was possible, why would anyone want to disable cooling completely anyway. Maybe an emergency cooling setting in the bios that comes active if the card reaches a certain temperature and that no program like Precision x can override is needed. The Target Framerate reset is also very anoying.
post edited by L.S.1987 - 2014/11/01 09:40:07
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TECH_DaveB
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Re: Precision X 16 5.2.4 Hazardous !
2014/10/31 11:30:52
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May I ask what model card you are seeing this issue with, part number specifically would be a big help.
Feel free to PM it to me if you don't want to post it, that works just as well.
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L.S.1987
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Re: Precision X 16 5.2.4 Hazardous !
2014/10/31 12:12:34
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I have 2 GTX 660 Superclocked in SLI.
They both have this P/N : 02G-P4-2662-KR
I have them both registered and I already had contact with customer support about it, but they only asked if I did a clean install of the program wich I did.
The warranty on both cards is only halfway to.
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TECH_DaveB
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Re: Precision X 16 5.2.4 Hazardous !
2014/10/31 16:58:07
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Also, what OS are you running? I am working with engineering on this to see if we can find the root cause. Also, motherboard make and model would be handy too. Anything else you think might be relevant, feel free to include it.
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L.S.1987
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 03:07:14
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I'm using Windows 7 X64 SP1 Pro, I have the Biostar TZ77X4 Mainbord, Nvidia driver 344.48, everything is updated...
I do have noticed that my GPU'S have different bios versions.
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bcavnaugh
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 06:45:34
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L.S.1987
#1) I installed the EVGA Precision X 16 v5.2.4 a couple of days ago.
#2) Today I disassembled and cleaned my computer and after that started the game The evil within, wich was running smooth before and not good afterwords.
#3) I was shocked to see that my first GPU (no SLI available in this game :( )was running at 99°c !!!!!! Somehow the EVGA tool disabled all cooling of my GPU's !
Remove #1) Uninstall EVGA Precision X 16. Redo #2) maybe there was an issue when you disassembled your computer, could be that you did not put the cards back in the same slots on your motherboard. Because you install EVGA Precision X before you removed your Video Cards. Uninstall the Video Drivers ALL of NVIDIA's Drivers. I take it that your motherboard has a Z77 Chip Set and without knowing what CPU you have I would also disable the intergraded Video card in the Bios. Run Regedit and delete the below keys. On a Side Note that I have learned to do is delete the two Keys listed below. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Video HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Video It will error and say it cannot delete the Key, but that is ok as it cannot delete the Key itself nor the Default VGA Driver GUIDs. What it will delete is all the GUID's for NVIDIA's Drivers. REBOOT After you delete the Keys. Allow the OS to install the default VGA Bios so it may take 2 or 3 reboots. Then install NVIDIA's Video Drivers. On #3) above did you replace your SLI Bridge maybe it is backwards or is now bad, do you have a different SLI Bridge or Ribbon you can test. If it is not the SLI Bridge then you may have other issues that may have been caused by #2 above. Did your re-Tim your Video Cards?
post edited by bcavnaugh - 2014/11/01 06:56:07
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L.S.1987
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 06:58:30
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bcavnaugh
L.S.1987
1) I installed the EVGA Precision X 16 v5.2.4 a couple of days ago.
2) Today I disassembled and cleaned my computer and after that started the game The evil within, wich was running smooth before and not good afterwords.
3) I was shocked to see that my first GPU (no SLI available in this game :( )was running at 99°c !!!!!! Somehow the EVGA tool disabled all cooling of my GPU's !
Remove #1) Uninstall EVGA Precision X 16.
Redo #2) maybe there was an issue when you disassembled your computer, could be that you did not put the cards back in the same slots on your motherboard. Because you install EVGA Precision X before you removed your Video Cards.
Uninstall the Video Drivers ALL of NVIDIA's Drivers.
I take it that your motherboard has a Z77 Chip Set and without knowing what CPU you have I would also disable the intergraded Video card in the Bios.
Run Regedit and delete the below keys.
On a Side Note that I have learned to do is delete the two Keys listed below.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Video
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Video
It will error and say it cannot delete the Key, but that is ok as it cannot delete the Key itself nor the Default VGA Driver GUIDs.
What it will delete is all the GUID's for NVIDIA's Drivers. REBOOT After you delete the Keys.
Allow the OS to install the default VGA Bios so it may take 2 or 3 reboots.
On 3) above did you replace your SLI Bridge maybe it is backwards or is now bad, do you have a different SLI Bridge or Ribbon you can test.
If it is not the SLI Bridge then you may have other issues that may have been caused by #2 above.
Did your re-Tim your Video Cards?
I don't understand how this can help, it's strictley Evga Precision X that failed, integrated GPU of CPU is off (Core i7 3770K), SLI bridge is set correct (otherwise nothing would work), drivers are working, the GPU's are in the same order, I'm not going to change any bios because of a faulty program, also no re-Tim (I don't even know what that is). You must have misunderstood the problem, most of these solutions only work if there was something wrong with the system but this is only Precision X related.
post edited by L.S.1987 - 2014/11/01 07:05:58
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bcavnaugh
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 07:04:40
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You "disassembled and cleaned my computer" this is my reference.
If you did not remove your Video Cards then their is no reference.
"Re-Tim" Re-apply Thermal Paste on a GPU that is on your Video Card.
And Thermal Pads as well when you disassemble a Video Card.
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L.S.1987
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 07:08:54
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Yes, off course I removed my video cards, but I have plastic caps on all exits except the 1st GPU obviously so I installed everything like it was before.
I did not disassemble my GPU's, that would void warranty and is not needed because they are clean and very cold to.
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the_Scarlet_one
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 07:16:17
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It won't void your warranty. EVGA is one of the few companies that allow you to disassemble your gpu.
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bcavnaugh
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 07:16:40
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L.S.1987
Yes, off course I removed my video cards, but I have plastic caps on all exits except the 1st GPU obviously so I installed everything like it was before.
I did not disassemble my GPU's, that would void warranty and is not needed because they are clean and very cold to.
No that would Not void warranty if the cards are EVGA Cards. Users remove the Air Cooler on EVGA cards to put water block on, if their is an issue and you have RMA the you would then replace the Water Block with the Air cooler before you send the card back. On your temps use nvidiaInspector.exe (1.9.7.3 New Version) and click the Show Overclocking tab and only set the fan, this will allow you to only set the fan without using EVGA Precision X or MSI's Afterburner.
post edited by bcavnaugh - 2014/11/01 07:18:46
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the_Scarlet_one
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 07:27:19
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L.S.1987,
Here is a review and reTIM of all of my GPU's that I had at the time. re applying the thermal paste can help alleviate a lot of heat issues, and has been found at times to be the main culprit of problems. I understand that Precision failed somehow, and to that I would Highly suggest removing it from your system to avoid further issues.
If you set the fans to run at 50%, they will always run at 50%. if you set them to run at the minimum amount, they will only go to what you set. Most people set them to run at 80% when playing, if they are changing anything. Occasionally, with appropriate case cooling, people can lower their fan speeds so their system runs silent. I am not sure what would have caused the issue where it would have disabled your fans, and caused them to run low though. I am pretty sure, when Presicion isn't loaded, that the fan profiles will act accordingly to the bios instead of having a software override. This is why i say it may be best to remove precision. You can use another program, like GPU-z or HardwareInfo64 to monitor your temperatures, but if you are not overclocking the cards, then precision isn't necessary (unless you are using it for something else that I am unaware of). The frame rate target would be the only other thing I could think of, and VSync may be able to fix that, but not entirely sure what the situation is either.
The different BIOS on the 660's may be a variety of reasons as well, like having a different type of memory or something like that. It shouldn't have an effect on performance though.
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L.S.1987
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 08:00:43
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Hello Scarlet-Tech, I did not know it was allowed the disassemble the cooling of the gpu's, but these days there aren't any good looking and better air coolers anyway. Water cooling is to expensive for me to buy and replace every couple of years (unemployed). I do have a XFX 8800 GTS 320MB XXX edition that I upgraded with very cool copper cooling but that is besides the problem here (also not build in this PC). I noticed that I indeed have different memory and bios on my GTX660 superclocked cards. I need the framerate target control otherwise I would get the much microstutter when playing most games completely maxed out, I always play at 40-45 FPS since that also greatly reduces power consumption and heat generation and simply because everything above is not usefull for me. But like I already said I also use a custom fan profile that adjusts when the GPU's are getting hotter, how this got switched off by cleaning my PC is what this thread is about. Thnks Sebastian
post edited by L.S.1987 - 2014/11/01 09:45:11
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the_Scarlet_one
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 10:04:06
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I am not sure why it would have turned off.
As far as replacing the thermal material, you don't need another cooler. It just helps to have fresh material on there to conduct the heat across better.
Hopefully the software doesn't act up again. If you need 4.2.1 to run everything until EVGA gets the issues ironed out, there are a few threads with the older versions linked.
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L.S.1987
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 14:01:07
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I hope the software will work how it was intended soon to. In the meanwhile I will just check after every reboot or restart if the GPU fans are still on, I have to set the framerate target control all the time anyway so it won't be a lot more effort to do that. What a monster computer do you have running anyway :) 2 PSU's, 3 780Ti's, 32Gb of RAM, must be disappointing for you to that SLI isn't working in some recent titles.
post edited by L.S.1987 - 2014/11/01 16:30:45
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the_Scarlet_one
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 14:33:33
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I only play a few titles, and the ones I play usually have SLI profiles. The only big one that I often played that didn't was the DayZ mod. It was horribly optimized, lol. I don't play it much though.
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scarface_810
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/01 19:08:02
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i was uesing evga pre X 16 4.24 i was geting about top gpu 80? bottom 65 witch is fine i i try old 4.2.1 my top is 71 i hope thar a fix for that
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InterClaw
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/03 10:13:20
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I'm also having problems suddenly with this after installing 5.2.4. The "auto" setting below the fan curve button does not retain its setting to "on" after a reboot. Scares the crap out of me when the fan suddenly screams at 100% because it hits 95 or 100 degrees whichever it is. The "auto" setting is kept on if I close Precision X 16 and manually restart it. But not after a reboot. And, yes, I've hit "apply". I have "enable automatic fan control" checked and that stays on all the time. I did not have this problem with 5.2.3, but I do think it was there in 5.2.0. Win 8.1 x64 and EVGA GTX 680. EDIT: I can also add that I haven't pulled my computer/graphics card apart or flashed its BIOS or anything. :) Just installed the latest version. Back on 5.2.3 and the setting is retained after reboot. EDIT2: I stand corrected. Another boot and the setting was lost...
post edited by InterClaw - 2014/11/03 13:27:30
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furiousone
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/03 21:14:17
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Anyone have a link to Precision 4.2.1 download? X16 is causing too many problems for me and just dont like the look/feel of it. I tried searching on guru but it brings me to afterburner which i dont care to use, i have always liked precision (before x16 version).
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the_Scarlet_one
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Re: Precision X 16 5.2.4 Hazardous !
2014/11/03 21:17:19
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The links are all over the software section. A few minutes of looking should reveal them. Here is a link to another thread, with a link to another thread, with a link to the download... Just to drive home a point. http://forums.evga.com/m/tm.aspx?m=2233673Google, looking through the forums, search... They all reveal multiple threads with multiple links to many versions of precision.
post edited by Scarlet-Tech - 2014/11/03 21:21:24
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