Re: Venting about my X58 replacement
2014/10/25 08:00:05
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habakkuk007,
I do apologize for any confusion however I did review the notes we have on file and unfortunately I am only finding that your motherboard was being submitted for an RMA due to popped capacitors. We authorized an RMA on 10/11/2014 and received the original defective board from you on 10/22/2014. As we typically turn-around replacements in 1-3 business days of receiving the original unit. We issued a replacement on 10/24/2014.
I see no mention of a Westmere CPU modification was notated as suggested. We do offer modification on the X58 platform however we proceed with a different process for the modification.
Moving beyond this point, I will have one of the customer service team members contact you to assist in getting this fixed.
Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc