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Venting about my X58 replacement

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habakkuk007
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2014/10/24 18:14:56 (permalink)
So my X58 SLI was replaced. It died days after I received it. I ended up building a new machine. Last week I RMAed it again to put in it a Westmere X5650. Talked to EVGA - told them I need a Westmere compatability - no problem. Today I chat with Eduardo who tells me he has no notes regarding the mod - but not too worry - just send it in again! Send it in? Why can't you guys get it right the first time around? How hard was it to make a note of this?  Do you realize that to send it in means another 3 weeks out plus another shipping charge? I am simply beyond upset since my 920 is gone and I have a processor that will not run in my new replacement.
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    XrayMan
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    Re: Venting about my X58 replacement 2014/10/24 20:23:10 (permalink)
     
    Moving to the Warranty section, so you can get the help you need.

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    habakkuk007
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    Re: Venting about my X58 replacement 2014/10/25 04:49:23 (permalink)
    Thank you for moving my post to the appropriate forum.
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    EVGA_RMA_JaysonC
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    Re: Venting about my X58 replacement 2014/10/25 08:00:05 (permalink)
    habakkuk007,
     
    I do apologize for any confusion however I did review the notes we have on file and unfortunately I am only finding that your motherboard was being submitted for an RMA due to popped capacitors.  We authorized an RMA on 10/11/2014 and received the original defective board from you on 10/22/2014.  As we typically turn-around replacements in 1-3 business days of receiving the original unit.  We issued a replacement on 10/24/2014.
     
    I see no mention of a Westmere CPU modification was notated as suggested.  We do offer modification on the X58 platform however we proceed with a different process for the modification.
     
    Moving beyond this point, I will have one of the customer service team members contact you to assist in getting this fixed.
     
    Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

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    habakkuk007
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    Re: Venting about my X58 replacement 2014/10/26 06:21:20 (permalink)
    EVGA had my issue resolved the very next day on a Saturday - thank you guys!!!
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    XrayMan
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    Re: Venting about my X58 replacement 2014/10/26 11:32:43 (permalink)
    habakkuk007
    EVGA had my issue resolved the very next day on a Saturday - thank you guys!!!




    That's awesome.   Evga = FTW!!!               

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