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EVGA RMA Faulty replacement card

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zoidbergvii
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2014/10/20 08:12:38 (permalink)
So the RMA process has gone on quite smoothly appart from shipping issues my end. The problem is that the replacement card I got turned out to be faulty. It has been tried on a few different PC s with all the drivers I can get.

My question is has anyone had any experience with having to RMA a second card? Postage seems to be quite a lot for just one now I'm thinking I would have been better off buying a new card?
#1

5 Replies Related Threads

    new2019
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    Re: EVGA RMA Faulty replacement card 2014/10/20 18:22:39 (permalink)
    Contact evga they will send you a return shipping label for broken card.
     

    EVGA SR2 | X5650 | X5650 | Corsair Dominator |
     

    #2
    EVGATech_ChrisB
    EVGA Tech Support
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    Re: EVGA RMA Faulty replacement card 2014/10/20 18:24:55 (permalink)
    Dear zoidbergvii,
     
    I can confirm that we do test all replacements, but if you card did fail then I am sorry to hear this. I am showing that you are located within our German offices region and due to this I have escalated your thread to them to assist you.
     
    Sincerely,
     



    #3
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: EVGA RMA Faulty replacement card 2014/10/27 07:18:06 (permalink)
    Hi Zoidbergvii,
     
    as Dominik is already in contact with you, please let us know if you got any issues\questions left - thanks.
     
    supporteu@evga.com or +49 89 189 049 -11
     
    Markus
     
     
    #4
    zoidbergvii
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    Re: EVGA RMA Faulty replacement card 2014/11/10 16:07:29 (permalink)
    Thank you for the help. I was in contact with Dominik but I am now having trouble contacting him is there anything you can do to help.

    Cheers
    #5
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: EVGA RMA Faulty replacement card 2014/11/11 07:54:42 (permalink)
    Hi,
     
    could you please contact me back to supporteu@evga.com, as this would be quite faster.
     
    Thanks.
     
    Markus
    #6
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