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Tech Support question submission not working right

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HRPuffnstuff
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2014/09/29 11:15:32 (permalink)
I am trying to write to tech support so that I can obtain a rma for my dead gtx480 and I'm receiving error messages.  Without posting everything this is what I'm seeing.
 

Server Error in '/Support/Ticket' Application.

Validation of viewstate MAC failed. If this application is hosted by a Web Farm or cluster, ensure that <machineKey> configuration specifies the same validationKey and validation algorithm. AutoGenerate cannot be used in a cluster.


MSI MEG Z790 ACE, Intel i9 13900k, G.Skill Trident Z5 RGB 32gb 6600, ARCTIC Liquid Freezer III 420 ARGB in push/pull, Gigabyte RTX 4090 Gaming OC, EVGA Nu Audio, Samsung 990 & 980 Pro's, WD SN850X & Black hdd, EVGA Supernova 1300 G2, Windows 11 Professional, Thermaltake Level 20 XT w/Antec Prizm X 120mm argb fans
 
 
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    EVGA_RMA_JaysonC
    RMA Management
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    Re: Tech Support question submission not working right 2014/09/29 11:23:54 (permalink)
    Hello,
     
    I have alerted our web team, I do apologize for the inconvenience while they work on this error.  You can always contact Customer Service directly at support@evga.com 
     
    Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

    #2
    HRPuffnstuff
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    Re: Tech Support question submission not working right 2014/09/29 11:36:43 (permalink)
    Thanks Jayson.  I was able to post my question using firefox right after I posted this here.

    MSI MEG Z790 ACE, Intel i9 13900k, G.Skill Trident Z5 RGB 32gb 6600, ARCTIC Liquid Freezer III 420 ARGB in push/pull, Gigabyte RTX 4090 Gaming OC, EVGA Nu Audio, Samsung 990 & 980 Pro's, WD SN850X & Black hdd, EVGA Supernova 1300 G2, Windows 11 Professional, Thermaltake Level 20 XT w/Antec Prizm X 120mm argb fans
     
     
    #3
    EVGA_RobB
    EVGA Forum Moderator
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    Re: Tech Support question submission not working right 2014/09/29 11:42:41 (permalink)
    Hi, we made some changes and this should be fixed now.  Please let us know any further questions or concerns.
     
    Thanks,
    Rob

     
    #4
    Wazoo117
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    Re: Tech Support question submission not working right 2014/10/16 23:18:05 (permalink)
    Looks like it's acting up again....
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    Erik
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    Re: Tech Support question submission not working right 2014/10/16 23:36:00 (permalink)
    What browser are you using?  I was able to successfully submit a ticket using Chrome.  If it is urgent, you can send your request to support@evga.com.
     
     
    #6
    Wazoo117
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    Re: Tech Support question submission not working right 2014/10/16 23:39:27 (permalink)
    ....turns out it is working and I just spammed support with 6 messages, it didn't give me a confirmation so I thought it was still acting up.
     
    whoops
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    Erik
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    Re: Tech Support question submission not working right 2014/10/16 23:47:59 (permalink)
    No problems.  All that matters is that everything is working fine for you. 
    post edited by EVGATech_Erik - 2014/10/16 23:49:53
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