lexushummer
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I build PCs for a living. I have been an EVGA customer since the 7800gtx era. I briefly read 5 year warranty and went out a purchased a GTX 970 from Micro Center based on said warranty. I didnt notice the tiny fine print stating EU only. So my question is why not USA? Does EVGA have something against the USA? I'm thinking of returning the GPU based on the 3 year warranty. Seems like misleading advertising. I hoping support can upgrade me to 5 year so I don't have to return the gpu and stop supporting EVGA and buying 20x of their GPUs each month. -Charles
post edited by lexushummer - 2014/10/02 05:31:53
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EVGA_RMA_JaysonC
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Re: 5 Years Free Warranty
2014/10/01 15:06:57
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Hello lexushummer, I do apologize for any confusion however to answer your question, unfortunately not all regions offer the same kind of promotion. Currently we are offering this promotion in the EU region. We do have an option for you to purchase an extended warranty in the US up to 10 years. I can confirm that the packaging of the product, our website in your region and micro center's website do indicate the correct information regarding warranty length. Unfortunately we would not be able to extend your warranty as it does not qualify for the promotion. We do apologize for any inconveniences this may cause. You can review the terms and conditions with the promotion and warranty below: http://eu.evga.com/articles/00877/EVGA-GeForce-GTX-980-970-FREE-5-Years-Warranty/ http://www.evga.com/support/warranty/ http://www.evga.com/support/warranty/extended.asp Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc
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lexushummer
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Re: 5 Years Free Warranty
2014/10/01 15:08:57
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So you recommend I return the product to Microcenter on the basis of false advertising then? And that EVGA hates America? I will be posting screenshots of this to reddit and all technology sites EVGA twitter etc Just give all of USA 5 year before this spirals out of control
post edited by lexushummer - 2014/10/01 15:11:41
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EVGA_RMA_JaysonC
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Re: 5 Years Free Warranty
2014/10/01 15:13:38
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Hello lexushummer, Can you please provide me documentation in which the product was falsely advertised so I can review this with our sales and marketing teams? I can assure you that EVGA does not dislike residents of America. This is simply a promotion that was not offered to this region. We as well in the US have different promotions that you will not see in our Europe, South America and Taiwan support regions.
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc
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lexushummer
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Re: 5 Years Free Warranty
2014/10/01 15:15:45
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Ok I am returning the product then and writing negative reviews all over the internet. Thank you for 10 years of good products and support. May this thread stand forever in history for any EVGA customer to read of their failure to honor warranty
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Sajin
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Re: 5 Years Free Warranty
2014/10/01 15:20:43
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Funny thread.
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EVGA_RMA_JaysonC
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Re: 5 Years Free Warranty
2014/10/01 15:21:15
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lexushummer Ok I am returning the product then and writing negative reviews all over the internet. Thank you for 10 years of good products and support. May this thread stand forever in history for any EVGA customer to read of their failure to honor warranty
Hello lexushummer, I do apologize for any continued confusion. As I mentioned, If something was falsely advertised we are here to help and if you can email me a site link or some documentation I'd be more than happy to look in to this for you. Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc
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lexushummer
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Re: 5 Years Free Warranty
2014/10/01 15:23:58
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Its cool I emailed JacobF telling him how rude you are Reddit is going to boycott EVGA 100% all users forever unless you give USA 5 year
post edited by lexushummer - 2014/10/01 15:25:28
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astacy12
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Re: 5 Years Free Warranty
2014/10/01 16:51:55
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lexushummer Ok I am returning the product then and writing negative reviews all over the internet. Thank you for 10 years of good products and support. May this thread stand forever in history for any EVGA customer to read of their failure to honor warranty
How old are you?
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staypuft
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Re: 5 Years Free Warranty
2014/10/01 16:56:55
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Jayson has provided a very professional and accommodating response to your inquiry. "I didnt notice the tiny fine print stating EU only. " <<< this part is all on you.
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dave851
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Re: 5 Years Free Warranty
2014/10/01 17:07:43
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Pretty sure most video card manufactures have been going with three year warranty, at least the msi and asus models look to be three years. Don't see how Jason was being rude. The five year warranty promo was not ever on the usa site as far as i'm aware and he's also trying to determine if some other site may have bad information so he can contact them like what happened with the back plates and EU reviews.
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lexushummer
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Re: 5 Years Free Warranty
2014/10/01 19:11:38
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Entitlement? I thought buying EVGA meant I was entitled to something better than PNY. Guess not. EVGA is supposed to stand for above average warranty, backplates, etc
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lexushummer
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Re: 5 Years Free Warranty
2014/10/01 19:38:21
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Also I was banned from EVGA gaming servers in 2k12 for using the dart in BF3 I was a paying customer, paying the bills for the server And I was not violating EA's TOS Why do 2/3 heatpipes make contact?
post edited by lexushummer - 2014/10/01 19:39:45
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Nereus
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Re: 5 Years Free Warranty
2014/10/01 19:56:59
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lexushummer Why do 2/3 heatpipes make contact?
The third one is a spare. Only EVGA is that considerate to their customers.
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lexushummer
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Re: 5 Years Free Warranty
2014/10/01 20:01:19
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Says a guy with a cat avatar and 680s lol And claims hes from NY
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Nereus
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Re: 5 Years Free Warranty
2014/10/01 20:08:55
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lexushummer Says a guy with a cat avatar and 680s lol And claims hes from NY
Actually I don't even have a computer.. that's all part of the conspiracy. Yes, the cat was in on it too. NYC is a fallacy. Also part of the conspiracy.
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rjohnson11
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Re: 5 Years Free Warranty
2014/10/01 23:14:45
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There have been far too many personal attacks in this thread. We have cleaned it and will allow it a second chance. If violations continue then the thread will be locked. Stay on topic please.
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revenantx02
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Re: 5 Years Free Warranty
2014/10/01 23:18:23
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Microcenter has a no restocking fee return policy - means you can return it just because you didn't like it. You won't be out of pocket at all, as long as its within the 30 day return period.
post edited by revenantx02 - 2014/10/01 23:19:31
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lexushummer
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Re: 5 Years Free Warranty
2014/10/02 05:35:09
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I was just under the impression that EVGA support went above and beyond other brands. And if the customer was dissatisfied for any reason they would attempt to correct it. I really didn't expect the bait and switch tactics regarding 5 year warranty, black plates, ACX 1 vs 2. The customer is always right. Vote with your dollars people
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BioHazardSperm
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Re: 5 Years Free Warranty
2014/10/02 05:44:32
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let me know when you find a advertisement for something in another country and try this again :) People reading this can clearly see your way off your rocker here and completely wrong .Don't worry we will vote with the $ still on EVGA .The attitude you have shown and total lack of responsibility and ability to read is only making you look worse every time you post now.Maybe you should stop and save some respect for yourself .
I am >>NOT< < a EVGA Forums Moderator or a EVGA.com Employee.I am only a "Game Server Admin" My posts and are my own and not EVGA's.
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lexushummer
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Re: 5 Years Free Warranty
2014/10/02 06:03:16
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I just got done chewing out ASUS executives over a bad rma process. Tier 3 told me there is no one else you can talk to we are the highest level of customer support. I did a little Googling, got corporate execs involved, and what do you know they started to care.
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BioHazardSperm
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Re: 5 Years Free Warranty
2014/10/02 07:19:49
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im sure you did lol please stop its only looking worse
I am >>NOT< < a EVGA Forums Moderator or a EVGA.com Employee.I am only a "Game Server Admin" My posts and are my own and not EVGA's.
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GomJabbar9
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Re: 5 Years Free Warranty
2014/10/02 07:49:00
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Wow this thread is hilarious. First of, i'm really impressed by the polite manner Jayson handled the OP's false accusations. It's also worth pointing out that Jayson asked you OP to show him where are those false advertisements about the 5 years warranty. You can't even give proof of your claims. I don't get these kind of posts, always make me laugh and pity the OP. The "how old are you" question is very fitting here and i'd also like to know. It's pretty appalling how some human beings behave behind a screen. Anyways, all I see here is a EVGA employee behaving in the most clam and polite manner where he could simply shut the OP's thread and move on.
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BioHazardSperm
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Re: 5 Years Free Warranty
2014/10/02 08:27:25
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well said GomJabber ,i only posted to get notifications of the continued laughs .Was having bad morning ..but it got better fast :)
I am >>NOT< < a EVGA Forums Moderator or a EVGA.com Employee.I am only a "Game Server Admin" My posts and are my own and not EVGA's.
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MSim
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Re: 5 Years Free Warranty
2014/10/02 12:32:30
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The reason EU gets 5 year warranty is due to EVGA trying to improve it's image in that region. EU customers were treated like second class citizens for years.
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new2019
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Re: 5 Years Free Warranty
2014/10/09 22:58:50
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I saw that page on evga us , few days ago but I don't see it now though.
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new2019
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Re: 5 Years Free Warranty
2014/10/09 22:58:50
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I saw that page on evga us , few days ago but I don't see it now though.
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new2019
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Re: 5 Years Free Warranty
2014/10/09 22:58:52
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I saw that page on evga us , few days ago but I don't see it now though.
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ManBearPig
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Re: 5 Years Free Warranty
2014/10/09 23:33:04
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This promotion was never offered for the US region.
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new2019
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Re: 5 Years Free Warranty
2014/10/10 01:17:38
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But I saw it on evga us page may be a technical error . But I would like to see it coming to us.
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