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AnsweredRMA Unit arrived without the Serial sticker and now I am being told my warranty is void!!

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Keith_uk
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2014/09/30 08:49:38 (permalink)
Hi, I returned my 570 to get a refurbished 660 as replacement.  I thought EVGA was the greatest company on earth, until the 660 starts displaying red lines all over the screen (see attached pic) and I go to RMA again. the website tells me to Un-register the previous card with nearly 10yrs warranty & re-register the new card. here is when I notice the sticker is missing from the card, only the brown box it came in has the serial number, so I email supportEU and am told that my warranty is void.
 
I looked up an image of the same card to see where the sticker should be (see attached pic), and am shocked to see how loosely it is placed over the components, unlike the other stickers that are solidly placed on the flat plastic.  and this is the sticker that secures our warranty.
 
Seriously?
 
I keep a tidy ship and take serious care when handling components if it did fall off in my care, I would have found it.
 
Am I completely up the creek here?
post edited by Keith_uk - 2014/09/30 10:54:34

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    wmmills
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    Re: RMA Unit arrived without the Serial sticker and now I am being told my warranty is voi 2014/10/01 01:17:06 (permalink) ☄ Helpfulby Keith_uk 2014/10/01 09:32:56
    Don't freak out. EVGA HQ guys will be on here shortly and work this out with you. As long as you have all your docs, at least one sticker, etc.... this will get stepped on and made rite in quick order. I REALLY wish EVGA would come up with a better sticker placement idea on the cards somehow. This issue comes up a lot and they are very good with dealing with it. At the very least one of the forum mods has probably seen this post and escalated it for you already. I will push this to the right guys for you too just in case and they'll get ya fixed up I'm sure. Hold tight brotha!!!

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    EVGATech_MarkusK
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    Re: RMA Unit arrived without the Serial sticker and now I am being told my warranty is voi 2014/10/01 03:33:05 (permalink) ☼ Best Answerby Keith_uk 2014/10/01 09:33:18
    Hi Keith_uk,
     
    we´ve already been in contact with you, but we didnt receive any answer to our response on supporteu@evga.com.
     
    Please get in contact with us to get it sorted asap.
     
    Markus
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    Keith_uk
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    Re: RMA Unit arrived without the Serial sticker and now I am being told my warranty is voi 2014/10/01 08:47:57 (permalink)
    Thanks guys!
     
    Sorry for the drama :(
     
    EVGA #1!
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    wmmills
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    Re: RMA Unit arrived without the Serial sticker and now I am being told my warranty is voi 2014/10/01 09:42:09 (permalink)
    Keith_uk
    Thanks guys!
     
    Sorry for the drama :(
     
    EVGA #1!


    Ask and ye shall receive!! :)  No drama, you were a gentleman about it. We all understand you were a little miffed and ,tbh, you will get a ton more help on here when you don't turn into a raging idiot and handle it nicely like you did. Anyway, glad its straightened out and maybe ill see ya more often in the forums?!?!? :P

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    EVGA_RMA_JaysonC
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    Re: RMA Unit arrived without the Serial sticker and now I am being told my warranty is voi 2014/10/01 09:45:53 (permalink)
    Keith_Uk,
     
    Glad to hear things worked out for you.
     
    Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

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