Hello Equ22, 
 
If you are within the 90 days from the date of purchase, you should be eligible for the Step-Up.  You will want to make sure you register your graphics card, and upload a copy of your Newegg.com invoice to you account.  
 
Once registered, head over to the "My Products" section on your account (Member Home > My Products) and you will see a picture of the registered card there.  Click on the "view details" button right below it and you should see some information about the Warranty and Step-Up right below that.  
 
If you have any questions, please feel free to contact our 24 hour Technical Support team via phone:  888.881.3842 or email:   Support@EVGA.com, for further assistance.  

Ya. The RMA on the 780ti is for replacement only on newegg . I suppose I could try to tell them that i ordered the wrong product. I just got it in the mail yesterday (purchase date was sept 20). Then I realized the 890 was out lol. 100 dollar mistake. I'll contact newegg and see if they will let me RMA for an 890...maybe they will understand. I'm new to online purchasing so im not sure what to expect.
 
Until then, I registered for step up. Thanks

WITH stock running out so fast im willing to bet they will offer a partial refund (15%? restocking fee) or another 780. Your best bet is to register it ,enter the step up and wait .NewEgg will not just let you switch to a 980 ,esp not during the product rollout now

Thanks for the feedback guys. Its unopened so i'll see if i can return it. Im a noob with online purchases. I  have it registered to step up just in case. I just noticed the evga model is out of stock on new egg now so maybe ill see if i can just get a refund and order it somewhere else. 

You appear to be correct -  I see where Newegg won't even let it be returned at all. ( non refundable )
 
I have never heard of this for an unopened product before ???!! .... terrible 
 
Anyways,  I guess your option is to sell it on EBAY or use it for almost 90 days and then trade in/ trade up at EVGA.  This would be best option for getting full credit of your purchase.

Ya i think your right steve_b. Ill just leave my step up request in and wait for my queue #. I really just want to finish building this PC so i guess ill just use the 780 ti for now until im next in line for step up (could be awhile but oh well). The 780ti is almost at par to the 980 for the most part anyways. Lesson learned for next time. THanks for the fast reply. Appreciate it. 

Equ22
Sorry to hear it macmall. I dont want to sound like an ass but your story makes me feel better. I've been reading lots of BS stories about newwgg in the last day or 2.  
 

lol, no its all good, you win some and you lose some....I lost this time...=) I count my blessings for they are many!

Yeah I used to shop with Newegg years ago and I didn't build a new Comp for like 4-5 years cause I started a family but they never used to be like that....I don't know what's going on with them but their pricks now about returning stuff, I mean I can see it being under a threshold like 250 dollars and over to get a return but not allowing people to even return UN-opened items and items that people can't use in the way they were intended to be used is just bad business IMO and they'll keep losing people over it and keep getting bad reviews over it. Everytime I see a post about Newegg I like to chime in cause I want people to know about my story and to make a good choice about how they spend their hard earned money. No company should be allowed to do what their doing but somehow their getting away with it...money talks everything else walks...so I urge people to vote with their wallet!

I'm glad you didn't buy a more expensive 780 TI like I did...I don't want anyone to be out money they earned...that's not right, an honest business transaction is when both parties are happy and both get what they want to some degree...that way you sell your goods and people keep buying them cause they know your honest and will do the right thing. I can only hope most businesses understand that...

It's non refundable but I think it can be exchanged! Call them it should be fine, return it for a 980!

toddnunez94

macmall

aka_STEVE_b
You appear to be correct -  I see where Newegg won't even let it be returned at all. ( non refundable )
 
I have never heard of this for an unopened product before ???!! .... terrible 
 
Anyways,  I guess your option is to sell it on EBAY or use it for almost 90 days and then trade in/ trade up at EVGA.  This would be best option for getting full credit of your purchase.

Yeah Newegg, has gone way downhill....I bought two 780 TI Kingpins and I messed up on the order because I didn't know its better to have blower type fans when doing SLI, so my setup get's really really hot to the point where I can't even run stock...It sucks and I couldn't return them or anything, on a product that costs over $800 not having any kind of return policy is down right rude and disrespectful to their consumers.

So now I sit here trying to sell them and buy a new 980gtx or I eat the cost and send them in for my step up....it sucks....I'm gonna be out like 600 dollars....I will never ever ever ever shop with Newegg again, I'm still livid to this day...

May I ask how that's NEWEGG's fault on a mistake you made.

Excuse me? Its not their fault, never said it was....My issue is when it comes to returns and or their replacement policy....and how they treat customers that spend $$$.

Look, there is no reason why I shoudln't be able to return a perfectly ok video card and exchange it or return it within 30 days.....its stupid! Its bad business and its wrong...not to mention when your dealing with things that cost $800+ there should always be a good return policy in place. Hey I can go to Amazon, they will return anything! I can go to Bestbuy and return things I bought! I can go to Wallmart or Fry's or pretty much anywhere besides Newegg and Ebay and be able to return things...

This was my FIRST SLI build, excuse me for not knowing everything...its not like my intention was to return the cards....I like the cards....they just don't work in my build....I called them the day after I got the cards and did testing....

You can hold Newegg to a lower standard, that's your choice but I won't....I and a ton of others will never shop through them again....You treat your customers with respect, you go the extra mile to make them happy and guess what? You have a customer for life...I plan on building a comp for each of my children in the future, prob cost me around 4-5k with everything and guess who's not getting my business? Newegg...never ever ever ever again.

=)

Have a great day!

toddnunez94

macmall

toddnunez94

macmall

aka_STEVE_b
You appear to be correct -  I see where Newegg won't even let it be returned at all. ( non refundable )
 
I have never heard of this for an unopened product before ???!! .... terrible 
 
Anyways,  I guess your option is to sell it on EBAY or use it for almost 90 days and then trade in/ trade up at EVGA.  This would be best option for getting full credit of your purchase.

Yeah Newegg, has gone way downhill....I bought two 780 TI Kingpins and I messed up on the order because I didn't know its better to have blower type fans when doing SLI, so my setup get's really really hot to the point where I can't even run stock...It sucks and I couldn't return them or anything, on a product that costs over $800 not having any kind of return policy is down right rude and disrespectful to their consumers.

So now I sit here trying to sell them and buy a new 980gtx or I eat the cost and send them in for my step up....it sucks....I'm gonna be out like 600 dollars....I will never ever ever ever shop with Newegg again, I'm still livid to this day...

May I ask how that's NEWEGG's fault on a mistake you made.

Excuse me? Its not their fault, never said it was....My issue is when it comes to returns and or their replacement policy....and how they treat customers that spend $$$.

Look, there is no reason why I shoudln't be able to return a perfectly ok video card and exchange it or return it within 30 days.....its stupid! Its bad business and its wrong...not to mention when your dealing with things that cost $800+ there should always be a good return policy in place. Hey I can go to Amazon, they will return anything! I can go to Bestbuy and return things I bought! I can go to Wallmart or Fry's or pretty much anywhere besides Newegg and Ebay and be able to return things...

This was my FIRST SLI build, excuse me for not knowing everything...its not like my intention was to return the cards....I like the cards....they just don't work in my build....I called them the day after I got the cards and did testing....

You can hold Newegg to a lower standard, that's your choice but I won't....I and a ton of others will never shop through them again....You treat your customers with respect, you go the extra mile to make them happy and guess what? You have a customer for life...I plan on building a comp for each of my children in the future, prob cost me around 4-5k with everything and guess who's not getting my business? Newegg...never ever ever ever again.

=)

Have a great day!

I'm sorry, but I didn't mean to sound like jerk. I assume they have the no refund policy, because most people who by a card that expensive will most likely keep it. I have the ACX cooler on my card (I had two for SLI, but I just sold one to a friend), and temps got really hot. The top card would max out at 80c, and the bottom card was 65c. If temps are a problem, a case will better airflow will help, Or you could go into a custom loop, which would cost about $700. lol But seriously, I didn't mean to sound like a jerk

Its fine, its just a touchy subject for me...I really feel like I got shafted and after spending close to 3k there....

I think that's all the reason to have a refund\return policy, becasue there so expensive...I can see having a threshold on things so people don't abuse to refund\return policy or even a fair re-stocking fee but they don't have any of that only a replacement for the same card....

I have 9 fans in my case ATM ( 3 200mm, 4 140mm and 2 120mm) , I have been through 3 cases in the last 3 months, I have tried multiple configurations with fans and positioning. I have tried everything in my power to cool these cards down, nothing works....I don't want to go all water, I don't want the upkeep and the worry, I have way to many things going on in my life atm to worry about a computer, I just want a powerful comp that works to its specifications.

My temps will shoot up to 85-86c on stock with an aggressive fan profile and 9 fans....all going full blast! My CPU is OC'd to 4.6 but never gets over 66c when stress testing.

If I could've just returned my cards for a blower type fan setup, I wouldn't have been spending the last 3 months building and re building my comp over and over....and I would've been playing games on it instead....its sucks...

Now I have to prob do the step up to the 980's and eat $600...its fine but I will never shop with them again....fool me once same on you fool me twice....

toddnunez94
You aren't the only one who took a loss. I had the 3GB 780, and I used the step up program for the 6GB model 2 MONTHS AGO. Now I'm stuck with a $600 card that wont sell for more than $450. This is the technology world, and I learned something new. I'm thinking about buying the 780 Ti (when prices drop significantly), then using the step up for the 980. How do you like youre Ti's anyways? I just don't know what to do.

Oh for sure , I'm wasn't looking for pity....I just want others to know about their return policy, because I didn't even think about it cause i've been shopping through Amazon lately and its easy as pie to do a refund\return\replacement. Its never been an issue....=)

I really didn't even want a refund from Newegg, I just wanted to replace them with a blower type fan and they could've offered me a gift card for the difference and I would've bought something else through them....but they could care less and acted like it towards me when i called, pretty much told my I was SOL....its w/e.

The cards are sick looking, if I just had one in the case I'm sure I could OC like crazy on it but with two cards even 2 slots apart with nine fans can't cool it down even at stock...so I can't really comment on performance, since I've never been able to run it at full specifications for long. I can't OC at all... My mistake was overshooting, I had some money to spend and I wanted to build the best Comp I could and it ended up being a mistake...I should've never bought the Kingpins unless I was going to go underwater with them....but you live and learn...I can't even sell my TI's for $639.99 and if I go any lower I would lose money and would be better off doing the step-up.

Now, I just have to wait....cause all the blower type 980's are sold out and are no longer on the step-up....I've been waiting almost 3 months what's another few weeks lol =)

macmall
 
I really didn't even want a refund from Newegg, I just wanted to replace them with a blower type fan and they could've offered me a gift card for the difference and I would've bought something else through them....but they could care less and acted like it towards me when i called, pretty much told my I was SOL....its w/e.

I tried the same thing. Didnt want a refund just exchange it and ill use credit to spend at their store. I need a couple new case fans anyways. But they gave me the SOL response. I decided to open the card just 30 min ago and i finally got my new PC build. Haswell-e baby. Im overall happy with the 780 ti but not to cool with newegg right now. Just looking forward to my 980 Step up now.