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evga acx cooler defect? eteknix.com thinks so.

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mack-attack
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2014/09/22 07:25:23 (permalink)
http://www.eteknix.com/evga-gtx-970-feature-manufacturing-defect/
wonder if jacob can comment on this?
Its also being descused on overclock.net. Hopefully some one will go in there and do some damage control.
http://www.overclock.net/...n-flaw-in-evga-gtx-970

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    houkom
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 07:54:12 (permalink)
    Ooo, that is quite the bummer :( I can understand reusing parts IF THEY FULLY WORK but this one seems to be overlooked a little bit... It works, but not fully. 

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    #2
    astacy12
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 08:16:44 (permalink)
    Would be a very easy fix for them but a definite shame it wasn't picked up on by quality control. This is going to turn a lot of people off from buying the ACX and instead go with other custom cooler brands. I guess the only upside to this is if it is fixed then temps could actually improve quite a bit.
    #3
    yapchagi
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 10:09:01 (permalink)
    wow what a shame...should I return both my GTX 970 ACX back to amazon then?

     
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    TommyLai
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 10:22:52 (permalink)
    That is indeed a bad news for eVGA fans:( I guess I will have to return my GTX 970 SC too.
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    LurkerLito
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 10:26:19 (permalink)
    This is really worrisome, I have my GTX970 w/ ACX 1.0 coming tomorrow. I am debating with myself if I should just return it and exchange it with another brand. I have to say EVGA disappointed me on this one. I should have waited but I was excited to get a new graphics card that I thought I couldn't go wrong with EVGA, apparently that isn't the case anymore.
    #6
    astacy12
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 10:32:20 (permalink)
    If it is working perfectly fine for you right now then there is no reason to return it at all. The only problems you may see with this little hiccup from EVGA is slightly higher temps. This has nothing to do with the performance or integrity of the GPU itself (unless temp threshold is reached of course). Once again, it is not the GPU in question here, it's the cooler... Even with only 2 heat pipes used atm, it seems to be doing a great job at cooling. Besides, it is also possible this is only limited to a certain amount of coolers made early on.
    #7
    delfinus
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 10:37:42 (permalink)
    Somebody who has eVGA card already should publish temperature under idle and full load and then we will know if it is a problem or not,
    best, d.
    #8
    TommyLai
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 10:37:44 (permalink)
    astacy12
    If it is working perfectly fine for you right now then there is no reason to return it at all. The only problems you may see with this little hiccup from EVGA is slightly higher temps. This has nothing to do with the performance or integrity of the GPU itself (unless temp threshold is reached of course). Once again, it is not the GPU in question here, it's the cooler... Even with only 2 heat pipes used atm, it seems to be doing a great job at cooling. Besides, it is also possible this is only limited to a certain amount of coolers made early on.


    The thing is that if we just let this go, eVGA might keep doing it in the future and we will lose the old eVGA we love/care so much about. In addition, why should we stick with eVGA if MSI/ASUS/Gigabyte all offering better card at a similar price?
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    Stephenk291
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 11:10:14 (permalink)
    Guys keep in mind that the two biggest heatpipes make full contact, its the 3rd smaller one that does not.  I wouldn't go so far as to say its a defect, but more or less kind of lame on their part with reusing an existing cooler that didn't necessarily fit all the way.  While it might not run as cool as some other brands, unless its going to affect performance or cause problems..don't start the witch hunt just yet.

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    #10
    delfinus
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 11:19:36 (permalink)
    I agree
    Stephenk291
    Guys keep in mind that the two biggest heatpipes make full contact, its the 3rd smaller one that does not.  I wouldn't go so far as to say its a defect, but more or less kind of lame on their part with reusing an existing cooler that didn't necessarily fit all the way.  While it might not run as cool as some other brands, unless its going to affect performance or cause problems..don't start the witch hunt just yet.


    I agree with this. Untill we don't have screen captures and numbers on temperature while eVGA GTX 970 is in use under heavy load (Furmark, gaming, etc.) that article in the first post is a total witch hunt.
    post edited by delfinus - 2014/09/22 11:21:50
    #11
    Stephenk291
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 11:27:59 (permalink)
    I'm somewhat surprised EVGA hasn't responded but this seems more like cost savings than a defect.  That overclockers thread is showing people noticing a 2-3 degree temp difference which is nothing.  I don't think people need to go and return their cards and start a massive panic for something that could ultimately be a non-issue.
     
    I do however think this issue warrants and EVGA response.
    post edited by Stephenk291 - 2014/09/22 12:19:19

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    #12
    mack-attack
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:07:25 (permalink)
    yeah I dont think overall its a big issue but I felt the need to bring it up.

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    EVGA_JacobF
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:07:50 (permalink)
    Official reply:
     
    The way the EVGA GTX 970 ACX heat sink was designed is based on the GTX 970 wattage plus an additional 40% cooling headroom on top of it. There are 3 heat pipes on the heatsink – 2 x 8mm major heat pipes to distribute the majority of the heat from the GPU to the heatsink, and a 3rd 6mm heatpipe is used as a supplement to the design to reduce another 2-3 degrees Celsius. Also we would like to mention that the cooler passed NVIDIA Greenlight specifications.
     
    Due to the GPU small die size, we intended for the GPU to contact two major heat pipes with direct touch to make the best heat dissipation without any other material in between.
     
    We all know the Maxwell GPU is an extremely power efficient GPU, our SC cooler was overbuilt for it and allowed us to provide cards with boost clocks at over 1300MHz. EVGA also has an “FTW” version for those users who want even higher clocks.
     

     
    Regarding fan noise, we understand that some have expressed concerns over the fan noise on the EVGA GTX 970 cards, this is not a fan noise issue but it is more of an aggressive fan curve set by the default BIOS. The fan curve can be easily adjusted in EVGA PrecisionX or any other overclocking software. Regardless, we have heard the concerns and will provide a BIOS update to reduce the fan noise during idle.
     
    Thanks,
    EVGA



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    Stephenk291
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:10:57 (permalink)
    Thanks for the response jacob.

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    aka_STEVE_b
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:18:32 (permalink)
    1st world problems = killer 

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    mack-attack
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:21:38 (permalink)
    thanks jacob
     

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    Wreck3r
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:33:13 (permalink)
    The FTW version also has another fin arrangement which should result in a different HDT placement given that the heatpipes would come horizontally and not vertically. Couldn't find a picture though.
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    astacy12
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:36:35 (permalink)
    aka_STEVE_b
    1st world problems = killer 


    Haha


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    subyman
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:43:56 (permalink)
    Thanks for the reply.  I didn't find much of an issue. If it cools properly then its all good.
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    astacy12
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 12:47:46 (permalink)
    Wreck3r
    The FTW version also has another fin arrangement which should result in a different HDT placement given that the heatpipes would come horizontally and not vertically. Couldn't find a picture though.


    You can just tell from the pics on the product pages that the FTW does in fact have a horizontal heat pipe configuration while all of the other 970's are vertical. If aligned well, maybe we could see similar/better temps with higher clocks with all 3 pipes be utilized.
    #21
    hiz father
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 14:00:07 (permalink)
    As far as I know, the heatpipes were designed that way on purposed by EVGA so I wouldn't call it a defect in fact it was intentional, no need to worry about returning them because they were designed wrong 

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    hiz father
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 14:00:07 (permalink)
    As far as I know, the heatpipes were designed that way on purposed by EVGA so I wouldn't call it a defect in fact it was intentional, no need to worry about returning them because they were designed wrong 

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    hiz father
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 14:08:33 (permalink)
    Sorry bout the double post, college wi-fi is not so forgiving. 

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    Wreck3r
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 14:17:45 (permalink)
    astacy12
    You can just tell from the pics on the product pages that the FTW does in fact have a horizontal heat pipe configuration while all of the other 970's are vertical. If aligned well, maybe we could see similar/better temps with higher clocks with all 3 pipes be utilized.


    I was referring to the fact that I couldn't find a photo of the unmounted heatsink to see how the heatpipes touch the ihs (ftw edition). Should be a completely different situation.
    #25
    larsoncc
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 14:31:48 (permalink)
    Can EVGA confirm one way or another if they'll adopt, or at least support, a 0dB idle configuration? 
     
    Using the ACX 2 cooler, is it possible and / or advisable to ever utilize passive cooling (fans off)?
     
    Naturally, I'm asking because of the cooler configuration that "a major card manufacturer" has introduced.

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    _Nite_
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 14:37:06 (permalink)
    This might explain why my GTX 770 is hitting 90c as well, could be the same problem, I been thinking about sending the card in for RMA because it, even though the card is working fine as is.
     
    I'm definately not gonna buy an ACX card anymore, I'm going back to reference blower when I get my next one.

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    mcknig.k
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 14:50:41 (permalink)
    Don't worry EVGA, I did some damage control via the Twitter - pointing those naysayers to this thread - your good name is saved! 
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    shogon
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 14:57:03 (permalink)
    I had a feeling it wasn't going to be as bad as Asus and there issues with contacting GPUs (in the past). Glad it has been sorted, also I bet most would enjoy a bios that allows the fans to stop while in idle or under a certain temp. That is a very appealing feature on the oppositions cards.

    I will either find a way, or make one.
     
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    #29
    MattzillaSLi
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    Re: evga acx cooler defect? eteknix.com thinks so. 2014/09/22 15:01:28 (permalink)
    apparently the folks at EK are working on water coolers that fit the custom PCB of the EVGA 970's
    -this seemed like a good spot to share the news
     
    #30
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