riika
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rma is approved and ive sent the defective unit payed the shipping out = done just to day i got call from TNT and now is asking me to pay some charges? what the hell is that, i thought once ive shipped out the unit evga wil be the one sending the unit back free of charge, now if i dont pay tnt i couldnt get my unit
post edited by riika - 2014/09/04 01:37:56
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the_Scarlet_one
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Re: A terrible experience with evga rma
2014/09/04 03:08:09
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riika
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Re: A terrible experience with evga rma
2014/09/04 03:46:04
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rjohnson11
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Re: A terrible experience with evga rma
2014/09/04 04:24:01
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What country do you reside in please?
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rjohnson11
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Re: A terrible experience with evga rma
2014/09/04 04:29:05
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If TNT is the shipping company I assume you're in Europe so i have referred this to EVGA Europe.
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riika
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Re: A terrible experience with evga rma
2014/09/04 04:33:12
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EVGATech_MattM
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Re: A terrible experience with evga rma
2014/09/04 06:48:52
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Riika, Unfortunately EVGA only covers one-way freight not including the local charge. For example: import tax. The payment request would be for local charges so you would have to contact TNT.
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sahafiec
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Re: A terrible experience with evga rma
2014/09/06 06:13:00
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why should he pay import tax for a RMA product?!?
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riika
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Re: A terrible experience with evga rma
2014/09/08 15:42:48
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now that i have the unit, the bad part is, it looks like a deffetive unit, it suddenly blacks out and mostly wont post upon power up now its a hassle thing to do and charge of shipping back and forth would be expensive warranty replacement sucks
Gigaby x79 / i7 4930X / 16GB G.Skill / EVGA GTX 580 SC/ GALAXY 1000W
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riika
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Re: A terrible experience with evga rma
2014/09/08 15:45:09
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they should have listened to their customer that doesnt whant the old model anymore and opted for alternative unit, this is a 3rd unit from evga 1st i bought from the store then 2.have it rmaed and got artifacts, 3rd the replacement i just got a few days ago
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maniacvvv
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Re: A terrible experience with evga rma
2014/09/08 16:10:47
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riika they should have listened to their customer that doesnt whant the old model anymore and opted for alternative unit, this is a 3rd unit from evga 1st i bought from the store then 2.have it rmaed and got artifacts, 3rd the replacement i just got a few days ago
It would appear that its the "way" you run your comp setup (24/7 firefox/streaming/host) that is the issue, not the cards per se A cooler running 600 series would help, but its the nature of the way you run your comp thats causing repeated issues. Try full power shutdowns 2-3 times per week, and DO NOT do updates to your config (software) and then "walk away" assuming everything is fine... -->without TESTING first! *Many many times over the last few years a Firefox/Flash/Nvidia driver combo issue has resulted in SERIOUS problems. Some have been quite serious (card killers) for those who failed to test properly. That appears to be the primary issue, lack of testing You want to run your config in the manner you have, TEST a given software setup -completely- and then do NOT change or patch it EVER, without repeating the testing to rule out possible issues
post edited by maniacvvv - 2014/09/08 18:23:52
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riika
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Re: A terrible experience with evga rma
2014/09/09 07:32:38
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i dont run my setup 24x7 all settings or updates are default since from the beginning, other nvidia card is ok except for this evga
Gigaby x79 / i7 4930X / 16GB G.Skill / EVGA GTX 580 SC/ GALAXY 1000W
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riika
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Re: A terrible experience with evga rma
2014/09/16 22:11:58
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this issue is still not resolved, defective unit that i received must be shipped back and replaced - thats ok, but i will have to pay the shipping back and return of duties and taxes again, common this is not your customers fault, youve sent me a defective untested unit then i complain on the unit youve sent me. this should be shouldered by evga. cost of shipping back and forth and tax is very expensive here in philippines.
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the_Scarlet_one
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Re: A terrible experience with evga rma
2014/09/16 22:49:57
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I am not sure they can pay the duties on the item. I would think the taxes would be covered, possibly, but this is something you definitely need to contact EVGA directly about. I am not taking sides with EVGA in this, but I would think that any time you had to send something like the GPU in, no matter the company you order from, you could still charge the duty fee. I could be wrong about that.
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riika
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Re: A terrible experience with evga rma
2014/09/16 22:54:24
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yup already awaiting for the reply, while other uses their in country distributor to send your unit to them then they wil forward it to taiwan ex, P*L*T, one that i also know that doesnt charge me for ship back and tax is intel, they provide me their account# so that i wont be charged even a single dime. anyway i hope this could be resolved immediately
Gigaby x79 / i7 4930X / 16GB G.Skill / EVGA GTX 580 SC/ GALAXY 1000W
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