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Update On my RMA Status

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skaytersurf
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2014/09/16 12:43:47 (permalink)
Just curious as its been a few days since i've been updated on the status Of my Gtx 580 RMA Replacement (IE is my unit Shipping back this week or not. )

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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: Update On my RMA Status 2014/09/16 13:21:55 (permalink)
    If you click Support - support tickets - submit a ticket, you can request information that will be answered within a few hours rather than the forum that only gets checked when someone directs a tech to check them. It will save you a lot of time.


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    EVGA_RMA_JaysonC
    RMA Management
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    Re: Update On my RMA Status 2014/09/16 13:53:13 (permalink)
    Hello Skaytersurf,
     
    I do see that your original unit came in to our warehouse on Friday 9/12/2014.  As indicated by your RMA approval email instructions, we turnaround RMA replacements within 1-3 business days.  Today would be considered the 2nd business day of processing.  I as well can confirm that it will be shipping out today.
     
    Replacement
    Once EVGA receives your product, please allow 1-3 business days to issue a replacement to you. Once a replacement ships, you will receive an emailed tracking number on the ship date after 6PM PST.
     
    Don't ever hesitate to contact customer service 24/7 at 888.881.3842 or support@evga.com to obtain the same information.
     
    Best Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

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