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Soundblaster 3D, sound not working all of a sudden. X99 Classified

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efilloon
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2014/09/12 17:55:11 (permalink)
EVGA_Support,
 
The on-board sound was working last night with no issues. Turned cpu off and then went to bed. Woke up, went to work and just came home. Turned on the computer and the sound was making a squealing/Scratching noise (playing a video and also on vent and through testing in soundblaster app). Ran testing on vent and soundblaster and when I clicked or spoke same noise. I noticed in window updates that there was an update from August for it so I updated it. I rebooted and have sound again. Started to run the video and turned vent back on and started testing in soundblaster app and now no sound at all. Rebooted and its back again and then I lose it again. Something is going on and I cant figure it out, it was working fine since the build earlier in the week. I know that it may not be much to go on but maybe someone has any issues with the on-board sound?
 
Thank you

EVGA X99 Classified
Intel 5930 4.329GHz (watercooled - Ek-Supremacy EV0 - (Original CSQ) Full Nickel)
32Gb Corsair Platinum Dominator 2800MHz
2 EVGA 980 Classified's (EK WBs)
512 Gb Samsung 850 Pro
Corsair 1000HX PSU
Corsair K70 Cherry MX Red RGB Mechanical Gaming Keyboard
Logitech G502 Proteus Spectrum
Sound Blaster Z PCIe Gaming Sound Card
Windows 10 Pro 64 bit
#1

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    efilloon
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/12 21:13:37 (permalink)
    I un-installed all the Soundblaster drivers/app, then restarted and then installed the new drivers from windows, it worked and then didn't work again. I then installed the audio drivers and app again from the EVGA CD. Still issues but only with vent it seemed like. I un-installed vent then re-installed vent and everything seems to be working again with the new soundblaster drivers. So vent is the issue and vent had to be uninstalled and re-installed. Why who knows... but vent caused issues that completely knocked out sound for everything.

    EVGA X99 Classified
    Intel 5930 4.329GHz (watercooled - Ek-Supremacy EV0 - (Original CSQ) Full Nickel)
    32Gb Corsair Platinum Dominator 2800MHz
    2 EVGA 980 Classified's (EK WBs)
    512 Gb Samsung 850 Pro
    Corsair 1000HX PSU
    Corsair K70 Cherry MX Red RGB Mechanical Gaming Keyboard
    Logitech G502 Proteus Spectrum
    Sound Blaster Z PCIe Gaming Sound Card
    Windows 10 Pro 64 bit
    #2
    efilloon
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/13 11:53:51 (permalink)
    Not fixed still investigating..........

    EVGA X99 Classified
    Intel 5930 4.329GHz (watercooled - Ek-Supremacy EV0 - (Original CSQ) Full Nickel)
    32Gb Corsair Platinum Dominator 2800MHz
    2 EVGA 980 Classified's (EK WBs)
    512 Gb Samsung 850 Pro
    Corsair 1000HX PSU
    Corsair K70 Cherry MX Red RGB Mechanical Gaming Keyboard
    Logitech G502 Proteus Spectrum
    Sound Blaster Z PCIe Gaming Sound Card
    Windows 10 Pro 64 bit
    #3
    rjohnson11
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/13 12:12:00 (permalink)
    Use an operating system restore point and roll back your PC to a time in the past before this started and see if the problem continues

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #4
    efilloon
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/13 12:56:53 (permalink)
    Used the system restore point but still having the same issues...still working on what to do next...

    EVGA X99 Classified
    Intel 5930 4.329GHz (watercooled - Ek-Supremacy EV0 - (Original CSQ) Full Nickel)
    32Gb Corsair Platinum Dominator 2800MHz
    2 EVGA 980 Classified's (EK WBs)
    512 Gb Samsung 850 Pro
    Corsair 1000HX PSU
    Corsair K70 Cherry MX Red RGB Mechanical Gaming Keyboard
    Logitech G502 Proteus Spectrum
    Sound Blaster Z PCIe Gaming Sound Card
    Windows 10 Pro 64 bit
    #5
    yapchagi
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/13 14:14:20 (permalink)
    defective mobo.

     
    #6
    efilloon
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/13 14:24:42 (permalink)
    Just called tech support. They said there is a know issue with Surround Sound. Conflict with Creative, Nvidia, Motherboard, Windows (Driver issues)....on the classified board. EVGA is working on putting out a patch hopefully in the bios update and Nvidia is also working on its own patch hopefully out soon too. Tech said to uncheck surround in Creative app and if possible in your games that you play until updates (if you have issues).

    EVGA X99 Classified
    Intel 5930 4.329GHz (watercooled - Ek-Supremacy EV0 - (Original CSQ) Full Nickel)
    32Gb Corsair Platinum Dominator 2800MHz
    2 EVGA 980 Classified's (EK WBs)
    512 Gb Samsung 850 Pro
    Corsair 1000HX PSU
    Corsair K70 Cherry MX Red RGB Mechanical Gaming Keyboard
    Logitech G502 Proteus Spectrum
    Sound Blaster Z PCIe Gaming Sound Card
    Windows 10 Pro 64 bit
    #7
    MilkyRebel
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/14 19:00:10 (permalink)
    I have a similar issue with my X99 Classified.  Whenever I use surround sound and exit a game I've been playing for a few minutes, one of two things will usually happen:
     
    1)  My computer crashes to a BOS with message WHEA_UNCORRECTABLE_ERROR.
    2)  OR the audio begins to produce a scratching/static noise when playing any sounds
     
    This does not happen when I set the audio device to stereo (just surround sound) and it only happens AFTER I exit a game that has been using surround sound (even though I can play in the game just fine).   
     
    The problem happens with both the on-board audio and my Sound Blaster ZxR card.  I also have a Geforce 690 card and have not been overclocking.
     
    Hopefully will be fixed in the near future.  
    #8
    efilloon
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/14 20:33:20 (permalink)
    I hear ya, I get number 2  on your list MilkyRebel hopefully EVGA, Creative and Nvidia can come out with patches for it soon....at least I'm not by myself on this one lol...

    EVGA X99 Classified
    Intel 5930 4.329GHz (watercooled - Ek-Supremacy EV0 - (Original CSQ) Full Nickel)
    32Gb Corsair Platinum Dominator 2800MHz
    2 EVGA 980 Classified's (EK WBs)
    512 Gb Samsung 850 Pro
    Corsair 1000HX PSU
    Corsair K70 Cherry MX Red RGB Mechanical Gaming Keyboard
    Logitech G502 Proteus Spectrum
    Sound Blaster Z PCIe Gaming Sound Card
    Windows 10 Pro 64 bit
    #9
    dotkom
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/16 02:37:16 (permalink)
    i do not have any of these issues is it just a "some people" kinda thing?

    Case: Rosewill BLACKHAWK-ULTRA Gaming Super Tower Computer Case 
    PSU: EVGA SuperNOVA 1300 G2 80 PLUS GOLD Certified 1300W 
    GPU:EVGA GTX980 3 Way-SLI
    CPU: Intel i7-5960X @ 4.5Ghz 
    CPU Cooler: Corsair Hydro Series H110 
    Motherboard: EVGA X99 Classified 
    Memory: G.SKILL Ripjaws 4 series 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 2666 / 1333 (Quad Channel) 
    Hard drive 1: PNY XLR8 240GB SSD 
    Hard drive 2: Intel 730 Series 480GB SSD 
    Hard drive 3: Seagate Barracuda 2TB 7200 RPM 64MB Cache 
    Monitor: ASUS VG248QE Black 24" 144Hz 1ms 
    Headset: Razer Tiamat 7.1 Surround Sound PC Gaming Headset 
    Keyboard/Mouse: Razer Blackwidow ultimite 2014 / EVGA TORQ X10 Gaming mouse
    #10
    kesnik
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/16 04:24:00 (permalink)
    man I hope I don't suddenly start having problems like this..... I have very similar hardware.

    MOBO:   MSI x570 Unify
    RAM:   3600 Mhz b-stock
    PROCESSOR:   5800x
    V-CARD:   EVGA GTX 1080 (waiting in queue for a 3080)
    PSU:   EVGA 1300W Supernova
    #11
    MilkyRebel
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    Re: Soundblaster 3D, sound not working all of a sudden. X99 Classified 2014/09/16 04:34:26 (permalink)
    After some more troubleshooting, I no longer believe my specific problem is related to the audio setting or audio card.  I found my problem to be fixed when I replaced my GTX 690 with my older GTX 590 (so I think the GTX 690 was responsible for some reason-  even though the GTX 690 works fine on my other systems). EVGA Tech support has been amazingly responsive and just sent over a firmware update for the 690 which I never knew existed.  Will try to update it this evening. 
    #12
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