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Helpful ReplyEVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue.

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Kharnedge1908
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2014/08/28 18:50:50 (permalink)
I had recently submitted a problem with my video card to EVGA. I was given a long list of possible fixes that I didn't have the time to try. I took the computer to TigerDirect and had them take a look at it. They tested all of my hardware components and said that everything is operating correctly. They even had a technician take the whole computer apart and rebuild it to make sure it wasn't an issue with the assembly. Now I just got the computer home after spending more money with them, Only to find that the computer is now back to operating at a mere 29FPS. Now they (TigerDirect) Claim that all of my hardware is operating up to spec. They also claim that this appears to be an issue with the drivers. They rolled me back to a driver that would work, But to no avail. Someone please help me figure out why this is not getting me the results that I got immediately after building the computer. The OS has been reinstalled and I've tried different drivers.
 
Processor: Intel Core i5-4670K @ 3.4GHz
RAM: 16GB Corsair Vengeance
OS: Windows 7 Home Premium
Mobo: ASUS Z97-AR
Current Driver Version: 337.88 (Last driver that would operate the card correctly per TigerDirect. Still not working.)
PSU: ULTRA HS (Hybrid Series) 750 (80 Plus Bronze)
Plenty of space available on my HD (3TB HD Brand new, Nothing but the OS, Video card, And benchmark software)
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the_Scarlet_one
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 19:00:29 (permalink)
How about your monitor refresh rate? Could your system be trying to vsync to that?
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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 19:15:16 (permalink)
It's at 1680x1050 59hz. And to clarify, upon building the computer it immediately saw FPS's at 80+ Even in ultra settings for a couple days, now won't go over 32-33.
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the_Scarlet_one
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 19:21:06 (permalink)
1. That is strange that it happened after everything was checked out. Is this in all benchmarks or is there specific ones that run at a lower fps than others?

2. Are you monitoring you usage and other items with anything like HWinfo or GPU-z so that you can keep track of your usage of hardware and temperatures?

3. Make sure there aren't any programs running in the background that you didn't load initially. I had an issue where my cpu usage peaked a few days back, and found that it was an admin tool for a game that decided to take over the entire cpu and run at 100% constant. Make sure there aren't any items in the task manager that stand out as high usage.

If you have any software for overclocking the cards, try removing it completely and running the benchmarks without it.
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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 19:30:31 (permalink)
I'm using Valley Benchmark, And in the darker benchmarks the FPS is as low as 19fps. In the lighter in color benchmarks (With much more sky in the picture) is when it gets to just above 30. The tech from TD said he is still researching to see what Driver will give me optimal performance, But I have a friend with the same card and using the newest drivers with no issue. I had no overclocking software when I ran these benchmarks, and I haven't messed with any of the overclocking options for the processor or the video card. When I continue checking the usage on my computer, It's rarely over 1% usage for CPU and 11% for physical memory. At idle EVGA Precision has the clock at 135MHz and the voltage at 861MV. Not sure if this helps but I'm trying to give as much info as possible. I'm not the best with this troubleshooting stuff.
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the_Scarlet_one
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 19:43:32 (permalink)
For some reason, you are not getting usage out of your system to allow it to run properly, is what it seems. Could you download HWinfo64 and allow it to run while you let Valley run for a little while? You should be able to save the info at the bottom of the HWinfo64 screen once you have let it loop for some time.

Once that is complete, could you post it here?

I am just very curious as to what your clocks are doing at full load as well. Make sure to run the benchmark at the maximum allowable setting, of course.
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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 19:55:35 (permalink)
You want the whole thing posted here? Won't let me attach the text file, So I would have to copy and paste the whole thing, I think?
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the_Scarlet_one
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 19:58:49 (permalink)
If it won't let you attach, you could load it to a Google document (if you have a Google account) or just copy and paste it here.

I am on mobile, so everything I can see is very limited, how many forum posts do you have? If it is over 15, you should be able to post a link for something like a Google document. If not, just space out the dot Com (www.google .com/hhaygdbekiag) and it will work.

If you copy and paste, the cpu area and the gpu area are the important two areas. The ssd's/hdd's should have too much impact, unless the are connected to the wrong post, but I doubt even then it would be that big of a difference.
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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 20:04:29 (permalink)
 
 
docs.google    .com/document/d/1cxY5uDsQ8GKc7rNDS_fDA7skGQnzwrN3dEeHmYMkPIM/pub
 
There it is
post edited by Kharnedge1908 - 2014/08/28 20:09:11
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the_Scarlet_one
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 20:34:22 (permalink)
Try clicking share, as it will give you another link. That one says it doesn't exist (probably viewing permissions or something.)
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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 20:36:46 (permalink)
docs.google    .com/document/d/1cxY5uDsQ8GKc7rNDS_fDA7skGQnzwrN3dEeHmYMkPIM/edit?usp=sharing
 
Changed the viewing permissions
 
 
I have to call it a night, I'll check back in the AM. Thanks.
post edited by Kharnedge1908 - 2014/08/28 20:40:46
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the_Scarlet_one
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 20:44:00 (permalink)
Looking through. It saves a lot more information than I would have thought, lol.

It is nearly midnight, and if I fall asleep before I come back, I apologize. I will try to let you know if I can see anything that looks off from what is available.
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the_Scarlet_one
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 21:00:34 (permalink) ☄ Helpfulby Kharnedge1908 2014/08/29 14:07:29
:-/ it shows it sitting idle, and at max (as long as I am reading it correct through my phone) it shows that it barely went up from idle. As I said before, something isn't causing the usage to recognize that you have the benchmark running. Is there any other benchmark you can test, to see if it will get the card and cpu to activate and run at advertised speeds? I am hoping that the driver isn't liking the Valley benchmark just because it was already installed when the driver was updated/backdated. Valley has been giving issues, so maybe try heaven, OC Scanner (from EVGA) or some of the 3D Mark applications? If not, try uninstaller and reinstalling Valley before you attempt another run.
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sahafiec
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/28 23:50:59 (permalink) ☄ Helpfulby Kharnedge1908 2014/08/29 14:07:23
@Kharnedge1908
why don't you just open GPU-Z and let the Render test run for a couple of minutes?
then post a screenshot here so we can see what's going on as soon as the card gets loaded.
 
should be something like this:

post edited by sahafiec - 2014/08/28 23:53:25

Attached Image(s)


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Brimy
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 06:06:25 (permalink)
Have you tried using the GPU in some other system to be almost 100% sure the problem is with the GPU and not some other component or some other component and the GPU? 
What driver were you using when this happened? The 340.43 beta driver killed my 660Ti and the 340.52 driver was buggy with "bad pool header" BSODs after two weeks of use on my 760FTW, i have since gone back to the 337.88 driver with no problems.
 
Tinfoil hat theory inbound:-
I am beginning to believe that Kepler compatibility is been over looked or not assured.

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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 09:14:05 (permalink)
I'm not at home right now but when I am I'll run the gpu-z.
Tiger direct tested the hardware and doing it to be functioning, at least that's what the tech told me. At what level of functioning I don't know. The tech has been very good with communicating and is still researching the problem.

As far as drivers, I had off and on success with the 340.52 drivers, but TD rolled me back to the drivers stated in the original post.
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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 13:36:17 (permalink)
This is what I have from GPU-Z at this point.
post edited by Kharnedge1908 - 2014/08/29 14:09:30

Attached Image(s)

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NordicJedi
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 14:14:05 (permalink)
Is that while running the render test or another benchmark/stress test?

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WKLAU
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 14:18:00 (permalink)
I agree with what Brimy posted.  You said your friend has the exact same card that is working fine. 
 
Unless there is some warranty issue if you open up the case...
 
I dealt with pc issues without another system to test and spent hours doing online research to find the problem.  I was quite sure i had found the problem component because the symptons i saw relate to the issues i read about and it was all very similar.  I was ready to buy a part and my brother happened to be around at that time.  I used his system to test and that part was perfectly fine.  It was something else causing the issue and stopped me from buying a $150+ part that would have been useless to me.
 
Best way to troubleshoot it,  though i understand that not everyone will have friends nearby or convenient to try it.
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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 14:24:45 (permalink)
NordicJedi
Is that while running the render test or another benchmark/stress test?


That was during the render test, right at the beginning
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Brimy
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 14:32:59 (permalink)
WKLAU
I agree with what Brimy posted.  You said your friend has the exact same card that is working fine. 
 
Unless there is some warranty issue if you open up the case...
 
I dealt with pc issues without another system to test and spent hours doing online research to find the problem.  I was quite sure i had found the problem component because the symptons i saw relate to the issues i read about and it was all very similar.  I was ready to buy a part and my brother happened to be around at that time.  I used his system to test and that part was perfectly fine.  It was something else causing the issue and stopped me from buying a $150+ part that would have been useless to me.
 
Best way to troubleshoot it,  though i understand that not everyone will have friends nearby or convenient to try it.


I can't count the times that has helped me with a customer's build and my own.

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Kharnedge1908
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 14:36:22 (permalink)
 
I don't have another machine to test it on at this point. Unfortunately. Here's another screen shot of the render test. Should the GPU be at 99%?

Attached Image(s)

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Brimy
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 15:08:53 (permalink)
It is a render test so the GPU would be a 99% and dip if the test changes or stops. I think you should RMA the GPU to EVGA if you really think the GPU is at fault and i am sure EVGA will accommodate you but if/when you get the new GPU and the problem still exists, what then? I mean EVGA once willing, will only RMA the GPU and if some other component is the problem then you will still have the same problem.
 
This is a tricky one to solve as i am not sure what Tiggerdirect is willing to do for you, as in testing the GPU in another system to see if you get the normal fps, then you would know it is another component that is causing the problem.

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sahafiec
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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/29 22:15:51 (permalink)
well the GPU-Z render test seems to be good, the card gets loaded to 99% and the GPU boosts to 1215MHz.
the temperature is also excellent for the load situation, very comfortable 53C.
 
in my opinion next you should try a Unigine Heaven benchmark to be sure it's not the card causing the issue.
 
http://unigine.com/products/heaven/

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Re: EVGA GTX 770 4GB Dual Bios SUPERCLOCKED Issue. 2014/08/31 14:20:12 (permalink)
Hello sir,
I had experienced a similar issue, to cut to the chase try changing your motherboard's PCIe 16X slot down to 2.0 from 3.0 in the bios - this fixed my issue and since the gtx 770 will not saturate the bus I consider this a fix.
I encourage you to test this option.

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