Hi, I have the gtx 770 sc with acx cooler. The cooler rattles at certain fan rpms because of this and I have setup an RMA.
When I first contacted support I was told that as I had just gotten my card I would be entitled to a prepaid shipping label. I was then told that my case was being fowarded to the European support team as I live in Ireland. I added my details for RMA and recieved an email the following morning confirming it's acceptance.
The problem is the email has an attached label which says its up to me to pay for shipping. I don't think this is fair as the card had problems straight out of the box and I don't think I should have to pay the post when I paid full price for the faulty card just over a week ago.
I have tried contacting two members of support in regards to this since receiving the RMA confirmation and neither have yet responded, which is odd as my original query to support received a response within a couple of hours
The main reason I went with EVGA is because of the great things I heard about their support. Unfortunately so far I've been a bit disappointed
Could someone please advice me on what to do next?
Thanks