EVGA

GeForce GTX 560 - corrupt screen after sitting unused for a while

Author
mantovoni
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/08/20 17:04:02
  • Status: offline
  • Ribbons : 0
2014/08/17 21:33:27 (permalink)
Windows7 Ultimate 64bit tower with 8Gb ram:
Hi all. This card (which must be 2 or 3 years old) has been functioning ok up to now, but it's recently started to display weird screens.
If I leave a game (say, Zuma 2) paused then go away and leave it for a while, when I come back the screen is often littered with little green squares.
Usually Ctrl\Alt\Del shocks it back into life but sometimes it freezes completely and I have to reboot.
I've tried a variety of GeForce drivers (using Display Driver Uninstaller in between installs) without making any difference, so the last time it happened
I removed the card via the Control Panel, rebooted then reinstalled the card with the original driver CD.
But the problem remains.
Does this sound like the card is faulty? The fan is working, BTW, in case anyone thinks it's a heat thing.
Advice would be appreciated.
#1

17 Replies Related Threads

    Erik
    EVGA Alumni
    • Total Posts : 417
    • Reward points : 0
    • Joined: 2014/04/11 09:43:50
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/17 23:45:12 (permalink)
    Might be an issue with either the card, the PSU, the slot or the drivers and the only way to find out is by process of  elimination.  If you didn't use the Clean install function in any of the install attempts, try that once.  You'll find it if you choose Custom when installing and it's at the bottom of the next screen, make sure to mark it.
     
    The PSU is a little difficult to reliably test without proper equipment so if you can grab a spare from a friend or family member, I'd recommend doing that.  
     
    You can also try your card in a second slot if the motherboard has another available.
    #2
    ty_ger07
    Insert Custom Title Here
    • Total Posts : 21171
    • Reward points : 0
    • Joined: 2008/04/10 23:48:15
    • Location: traveler
    • Status: offline
    • Ribbons : 270
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/18 06:32:20 (permalink)
    When is the last time you cleaned the dust out of the card's heatsink?  Just because the fan is spinning doesn't necessarily mean that the air is flowing well.
    #3
    EVGATech_JaesonW
    EVGA Tech Support
    • Total Posts : 910
    • Reward points : 0
    • Joined: 2013/02/06 10:41:56
    • Status: offline
    • Ribbons : 5
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/18 06:43:51 (permalink)
    Try turning on Vsync or set the Power Management mode to Adaptive in the Nvidia Control Panel and see if the card reacts the same. In some games if you leave a game paused or on the menu screen, the card stays at full load even though it's not doing much, which basically pushes the card harder than normal. I remember this issue distinctly with Starcraft 2 on the menu screen early on, and it caused the same kind of problem you're seeing.

    EVGA Customer Service Manager
    Have a moment? Please rate our service 
    #4
    mantovoni
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2012/08/20 17:04:02
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/18 23:04:20 (permalink)
    Thanks Guys:
    Erik: Re the card - I have no way of telling if it's faulty. The PSU - it's a 600w ACBEL 6600 and, like the card, it's had very little use. It has two dedicated PCIE power leads so unless one of these is loose, I don't know what else I can try. The slot - well, there's only one 16x PCIE on the  board so all I can do is pull the card, uninstall it and clean out any remnants of drivers, then reinstall with the original EVGA CD. Maybe just pulling it out and replacing it might 'freshen' the install. But the last time something like this happened, I seem to recall it turned out to be the card itself.
     
    ty_ger07: Thanks, I'll clean the card thoroughly when I pull it out.
     
    Jaeson: Program settings seem to be governed by Global settings. In there, Power Management is already Adaptive. VSync is on 'Use the 3D application setting'. Not sure what this is about - it must have defaulted there. The options are On, Off, Adaptive, Adaptive (half refresh rate), and the 3D setting already noted. What do you think?
     
    #5
    EVGATech_JaesonW
    EVGA Tech Support
    • Total Posts : 910
    • Reward points : 0
    • Joined: 2013/02/06 10:41:56
    • Status: offline
    • Ribbons : 5
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/19 06:17:15 (permalink)
    If you've got Vsync to "Use 3D application setting" then you'll need to set it in game if the game has Vsync as an option. If it doesn't, you can enable specifically for the game that's giving you problems by going under the Program Settings tab instead of Global, and setting Vsync to "On" just for that game. Now,is this happening in just a specific game or games, or does it happen on any game you play? 

    EVGA Customer Service Manager
    Have a moment? Please rate our service 
    #6
    mantovoni
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2012/08/20 17:04:02
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/22 16:42:28 (permalink)
    I've just come back to the PC after leaving it idle for 24 hours. I'd left the game 'Mystery Case Files - Shadow Lake' paused.
     
    The 24" screen was liberally sprinkled with around 150 blue, green and yellow squares, about 6mm square. Also, Firefox (30) had crashed, and it wanted to send an error report, so I clicked it and it went. I'd half expected the machine to be frozen but it sent the error report OK, then a few other clicks cleared the screen of the small squares.
     
    Firefox started OK and reloaded the 12 or so screens I'd had sitting there, and the game resumed without a problem.
     
    Other games? Only Zuma 2. But I have a feeling that it might do this without a game being involved. Unless it's a machine ram issue. There's 8 GB of that. The card has 1GB.
     
    I'll make a point of leaving the machine running with nothing else by Windows loaded, and see what happens.
     
    Re the card: Can these things fail or become faulty with symptoms like I've described?
     
    Cheers :-)
     
    PS: Did I mention the system is W7 64bit?
    #7
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49166
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/22 16:47:03 (permalink)
    Sounds like video card VRAM failure.
    #8
    mantovoni
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2012/08/20 17:04:02
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/22 17:40:37 (permalink)
    Just resumed the Shadow Lake game and no probs for a bit then suddenly the screen flickered then the colors distorted. The game dropped out and I got back to the desktop to see the whole display switching on and off. Managed to spot a message in the tray about "...display driver..." then the pc rebooted. Came to with a Box - 'Windows has recovered from an unexpected problem'.
    In the box it says:
    ---------------------------------------------------------------
    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    5129

    Additional information about the problem:
      BCCode:    116
      BCP1:    FFFFFA8006D5B230
      BCP2:    FFFFF8800F24693C
      BCP3:    0000000000000000
      BCP4:    000000000000000D
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\082314-17612-01.dmp
      C:\Users\Porty\AppData\Local\Temp\WER-43305-0.sysdata.xml
    ---------------------------------------------------------------
    The xml file seems to refer to installed Windows processes or components, but it was multi-page and I wasn't sure where I was supposed to look. Here's a portion below
    ---------------------------------------------------------------
    <FILENAME>igdkmd64.sys</FILENAME> <FILESIZE>10629184</FILESIZE> <CREATIONDATE>10-13-2011 00:05:50</CREATIONDATE> <VERSION>8.15.10.2555</VERSION> <MANUFACTURER>Intel Corporation</MANUFACTURER> <PRODUCTNAME>Intel Graphics Accelerator Drivers for Windows XP(R)</PRODUCTNAME> <GROUP>Video</GROUP> </DRIVER> -<DRIVER> <FILENAME>iirsp.sys</FILENAME> <FILESIZE>44112</FILESIZE> <CREATIONDATE>07-13-2009 21:59:33</CREATIONDATE> <VERSION>5.4.22.0</VERSION> <MANUFACTURER>Intel Corp./ICP vortex GmbH</MANUFACTURER> <PRODUCTNAME>Intel/ICP Raid Storport Driver</PRODUCTNAME> <GROUP>SCSI Miniport</GROUP>
    ---------------------------------------------------------------
    I was just about to look for a minidump viewer when I saw your reply. What's needed for that?
    Cheers :-)
     
    #9
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49166
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/22 17:49:35 (permalink)
    BSOD error code 116 is usually related to a faulty GPU/PSU. What power supply are you using? Have you tried downclocking the card to see if it helps resolve/prevent the issue from happening as often? 
    #10
    mantovoni
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2012/08/20 17:04:02
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/22 18:17:35 (permalink)
    Sajin, I don't think this card is a clockable model. I know I haven't clocked it. As well as not knowing how, I prefer to rely on the basic properties of my GFX card.
     
    Re the minidmp file, I managed to scan it with NirSoft's BlueScreenView. It looks like the files it spotted in the crash dump are:
    dxgkrnl.sys
    dxgmms1.sys
    nvlddmkm.sys
     
    I assume these are all gfx related?
     
    Re the PSU, as I said above in post #5: " - it's a 600w ACBEL 6600 and, like the card, it's had very little use. It has two dedicated PCIE power leads so unless one of these is loose, I don't know what else I can try"
     
    I guess I could check the voltage of the GFX power leads but I'm not sure what other tests to run. Or I could connect some adapters to a couple of the regular spare 12v lines and see if the thing is any steadier after that???
    #11
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49166
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/22 18:29:36 (permalink)
    mantovoni
    Re the minidmp file, I managed to scan it with NirSoft's BlueScreenView. It looks like the files it spotted in the crash dump are:
    dxgkrnl.sys
    dxgmms1.sys
    nvlddmkm.sys
     
    I assume these are all gfx related?

    Yes, they are all GFX related. Could you test the card in another system, a friends or possibly take the card to a local computer repair shop to have them test it?
    #12
    mantovoni
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2012/08/20 17:04:02
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/22 19:09:44 (permalink)
    When you say 'Test', do you mean 'run it and see if the same errors come up'?
    #13
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49166
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/23 14:01:33 (permalink)
    mantovoni
    When you say 'Test', do you mean 'run it and see if the same errors come up'?


    Yes.
    #14
    mantovoni
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2012/08/20 17:04:02
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/24 18:01:59 (permalink)
    Heads up: Actually, I'm not sure it was the card at all - it could have been something to do with the Rextron KVM switch that I was using to connect two different towers to one monitor, keyboard and mouse. The monitor was connected via DVI\VGA adapter because the switch was a VGA type.
     
    But after I changed the Philips 24" 240B monitor for an Asus P248 (much better), dumped the switch and connected to the GTX 560 by DVI cable, it seems to be behaving. There haven't been any glitches since.
     
    Hopefully, that's the end of it.
     
    Thanks for the advices :-)
    #15
    mantovoni
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2012/08/20 17:04:02
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/25 03:56:03 (permalink)
    One further question about the GTX 560:
    Is there a 'best' driver for the card or should I just grab the latest from nVidia?
    I changed drivers several times when I was having problems, and ended up with the one that came on CD with the card.
    It's several years old. Any advantage in installing the latest? Or is there an optimum version for this card?
     
    Thanks :-)
    #16
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 102262
    • Reward points : 0
    • Joined: 2004/10/05 12:44:35
    • Location: Netherlands
    • Status: offline
    • Ribbons : 84
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/25 04:31:29 (permalink)
    If you want to run the latest games a later driver is preferred. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #17
    mantovoni
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2012/08/20 17:04:02
    • Status: offline
    • Ribbons : 0
    Re: GeForce GTX 560 - corrupt screen after sitting unused for a while 2014/08/25 11:45:14 (permalink)
    rjohnson11, thanks. So that's the only difference, then, support for recent games?
     
    I'm a bit wary about the 'latest and greatest' drivers. It's been my experience over the years that installing the latest driver, whether for AMD or NVidia, sometimes seems less than useful.
    #18
    Jump to:
  • Back to Mobile