If you have the original contract in which the company provided the service, then it's pretty black and white to me? Not sure why you would need a lawyer.

Randolla
Depending on the amount of your claim, you might try small claims court.  You will not need a lawyer.  Bear in mind, lawyers don't work for free.  At some point it is not going to be worth it even if you prevail in court.

I tend to disagree. First consult a lawyer and see if the lawyer recommends a trial. It could be that the lawyer would read the contract, check the work and how it was done. Sometimes a letter from a lawyer to the contractor or business is enough to scare them into making things right. Make sure that you have an agreement with the lawyer that legal claims are to be paid by the business or contractor in question.

rjohnson11

Randolla
Depending on the amount of your claim, you might try small claims court.  You will not need a lawyer.  Bear in mind, lawyers don't work for free.  At some point it is not going to be worth it even if you prevail in court.

I tend to disagree. First consult a lawyer and see if the lawyer recommends a trial. It could be that the lawyer would read the contract, check the work and how it was done. Sometimes a letter from a lawyer to the contractor or business is enough to scare them into making things right. Make sure that you have an agreement with the lawyer that legal claims are to be paid by the business or contractor in question.

I will agree with RJ to have a lawyer read over the contract and see what he says.  But I still think that you can do this yourself with the proper guidance.

that's terrible man I could've done a better job than that good luck on getting it resolved hopefully no hurricanes will come in on you till you get it resolved
 
oh yeah I got a co-worker going through this mess in court its no fun.

In one of your pictures, it looks like they put a screw down in the sill. Bad bad. No one is supposed to drill holes in the window sill because that is where the water collects and will rot your walls or damage your wall finish. Most of the pictures look pretty bad honestly.

In my opinion, if you want it done right and want to be made whole again, those windows should be removed, water damage should be assessed and repaired, and windows which are still good should be reinstalled and windows with holes drilled in the window sills or damaged when removed should be replaced. The whole job of redoing it will be very expensive if done properly, in my opinion.

I would try the registered letter approach mentioned and if that doesn't get you far, attorney/lawyer up in my opinion. The installers clearly had no idea what they were doing. If you don't want to attorney/lawyer up, at least find a reputable contractor to asses the situation and stand behind you with expert advice. I almost think it would be better to get your money back and find someone else to do the job the second time.

That sounds like a very good approach. Good luck! I have had a lot of work done on one of my houses over the last year and I appreciate how expensive everything can be and appreciate how bad it could feel when expectations are not met. I feel bad for you in your situation.

Fbmbirds
I called a lawyer and talked with him for a while. He decided to give me the number to the guy that built his house that is also a very good friend of his. The man is a professional contractor and home inspector. I am getting him to swing by and do a formal inspection taking note of all things that are wrong. He will then write it all up and I will simply provide that to the people that did my work and say either fix all of this or you will hear from my lawyer.

Yeah, the tricky thing about construction cases is how you handle repairing the damages and your conduct during the period of trying to get the contractor to fix it.  If the contractor isn't given a reasonable opportunity to fix the issues (I mean that in the legal sense, not the dictionary meaning), that may limit your ability to recover any or all damages.  On the other hand, you're not required to simply sit there forever if the contractor refuses to resolve the situation.  The biggest problems in these sorts of cases arise from the parties both breaching the contract.  For example, you pay the contractor in installments, they do shoddy service, so you refuse to pay them until they fix it.  In response, they won't work until you pay them.  Depending on the contract, and the events, that can create a sticky situation.  In your case, the work was already paid for, and you didn't create the situation yourself.  I'd say that you're sitting pretty well at the moment, as long as you don't do anything rash or ill-advised.
 
What you're doing is probably the best option for the situation.  Getting an estimate from a home inspector is very helpful to both you and a potential suit, if it goes that far.  Rather than threats about them not fixing a problem, the estimate will show both you and the court that you had the problems evaluated by a neutral party, and that you have an estimate for how much the damages will cost to be repaired.  Sometimes having concrete numbers (no pun intended) will make a reluctant contractor reconsider his position, as well as the fact that his/her shoddy work (or subcontractor's work) is now known by others.  Make sure you also get your letter to the contractor notarized and copied, as that will preserve the contents for notice later, and send it through registered first class mail.

Fbmbirds
I called a lawyer and talked with him for a while. He decided to give me the number to the guy that built his house that is also a very good friend of his. The man is a professional contractor and home inspector. I am getting him to swing by and do a formal inspection taking note of all things that are wrong. He will then write it all up and I will simply provide that to the people that did my work and say either fix all of this or you will hear from my lawyer.

ty_ger07
That sounds like a very good approach. Good luck! I have had a lot of work done on one of my houses over the last year and I appreciate how expensive everything can be and appreciate how bad it could feel when expectations are not met. I feel bad for you in your situation.

Inspectors report especially if he is certified will be a good step. Tyger is right on the fix to do it the right way.
They may want to just re-calk or whatever, if you have had leaks they need to be addressed. Hope it's minimal water damage...

finally got a response back from the window manufacture. Going to have a long talk with them and possible see if they could send one of their inspectors out as well. More eyes I can get on this the better.

Seems like not the best company to deal with. 5 years ago I had all new windows and doors installed, 18 windows, 3 exterior single doors, and a set of exterior french doors. They were done in 2 days. In the first week one of the screens fell out because the frame was just too small for the window and one window wouldn't stay up because it needed to be adjusted. Both times they came out the next day and fixed both issues. They were courteous, prompt, and professional. I hope this gets resolved for you.

I will admit that I have had issues in the past that were more of questions but still warranted someone coming out to at least have a look. Basically every time someone came out which were only like 2-3 times nothing was really wrong but the questions were answered. Then later on I had 2 more issues which 1 of them was a mistake on my part but I didn't want someone to come out and tell me that it was nothing. The other issue was that there was a big gap between the one window and just one. I still let them know and sent them pictures but told them I will simply caulk it to save the guys a trip since it was atleast a 30mile drive.
 
But then I get the water damage and ask that someone come out. It takes them a few days but once the person comes out they can see that there is poor work but insisted that the water damage isn't for sure caused by the window. Then he leaves and I later find out about the entire weep hole thing on all the windows so that gets brought up. Here I am knee deep in half real issues half fake issues and they want to shrug it off as me being that type of customer that isn't satisfied. Its like I paid them for 3 job and never had a problem with the other 2 but for some reason Im showing them real issues now in regards to what is currently going on with these windows and they want to bring up the past when those issues were a false positive. How do I recover from suck a mistake to show that I seriously have issues? I would have thought the pictures would be enough but they don't even see it.
 
Please tell me if you would accept what they have done to the trim if you paid for brand new windows and all new trim. Its like I cannot fight fire with fire. myself and the company owner must have to much pride to give in and just agree. I want to apologize and clear up the past but at the same time the issues I have right now are seriously viable and needed addressed correct but they were not and they don't see why I am upset.  

Added some new pictures to houzz and found out a few new things. It looks much worse than I suspected before. Waiting on the official write up from the inspector before making any contact with the company I hired to install the windows.

DAVE2HOT4U
Make sure you get more than 1 estimate or you will be left waiting again and winter will be upon you !

When you say estimate are you referring to the Inspector? I would hope the inspectors official inspection on paper would show the people I hired to install the windows that there is in fact issues. I am hoping this will show them that I am not just making up issues but there are issues found by an  inspector.
 
I mean in my defense the windows were installed less than 2 years ago and should have been done proper. How freaking hard is it do follow simple instructions when installing them? I guess since I don't install windows for a living I simply cannot fully comprehend the complex and in-depth procedures required to fully install the windows. I just want someone to be held accountable for the poor install and right now I am getting no where.