I purchased a couple of things from American Muscle and included in that was a new hood for my car... I had to pay an extra $75 for a freight charge... Not a problem. It had a delivery estimate of Friday (I know it's an estimate, However they usually arrive by then) everything arrived except the hood, I got a call saying I needed to schedule an appointment for delivery, Even though UPS My Choice did tell me the set delivery date was Friday (No longer an Estimate) and I asked them about that, They said they have no idea what my choice is. (What? How can they work for UPS and not know about their services??) Whatever, I agreed for an appoint until Monday from 12pm-5pm. I work night shift, But stayed up just in case they came to deliver my hood... I had already removed my bumper and hood (Installing the grille and waiting for the hood) Ahh, So excited!!!! Running on nearly 24 hours of no sleep for this, Yeah!!
 

 
It's now about 4PM and I see UPS arrive and I go up to it to receive it. The driver (And I thank the driver for this) tells me to open it before I accept it, Because sometimes car parts get damaged during delivery due to manufacturer packaging being terrible... The box has 1 corner looking extremely damaged and another one looking slightly damaged, So I open it and what do you know?
 


 
What a shame... This thing would look beautiful on my car.
 

 
Fortunately, He signed on his delivery copy that he witnessed the hood arriving damaged and signed it, Then gave me a couple phone numbers to call the carrier and file a claim, I also called American Muscle and told them what happened, They said it was a good thing the driver did that. They'll be helping me out with this (I'd hope so).
 
I would ask if anyone has had any bad experiences with UPS, But I'm sure 90% of you have from what I've read. LOL.

American Muscle is great I can attest to that their amazing service if they were gpu vendors they would trump evga...

It's funny how we pay $700+ on a new hood and they spend $10 on packaging it. I know it's Cervini due to the packaging, However it looks like they dropped it from a height, Else the box wouldn't be as damaged as it was.

notfordman
I always try to inspect fragile items with the driver there. If you can get the drivers input on damage it can help. I hope they get you an undamaged hood. It will be very nice looking when finished.

I know!! When I saw the delivery truck, My neighbors looked at me weird when I yelled "ITS CHRISTMAS!!!" LOL.

Ive seen Monkeys do better packing jobs, oh wait, then you have Newegg, I forgots......
 
 
Anyways, Something like that hood, Id rather pay abit more and get local, somethings just arent worth doing online. You dont have a Napa or Speedshop down there Rush, arent you in DFW?

What Moose said! Wait, you mean, someone agrees with me?

Is this your delivery guy Rush 
 

Where I work I deal with UPS everyday. You'd be surprised how many times they broker their loads out to other companies instead of paying their own people the entire way. So your hood was probably handled multiple times so there is a greater chance of it being damaged. If only usps handled bigger freight. It is handled fewer times and it seems over the years I've had better luck with them over fedex or ups.

RushXTC
It's funny how we pay $700+ on a new hood and they spend $10 on packaging it. I know it's Cervini due to the packaging, However it looks like they dropped it from a height, Else the box wouldn't be as damaged as it was.

I'm not even sure that's $5 in packaging counting the box itself. Given the weight it was just begging for the corners to get damaged packaged like that... 

Brad_Hawthorne
Sounds like a good experience to me. The packaging is issue of the retailer, not the shipper. The driver telling you to inspect the part before he left is first rate delivery in my book.

+1

Rush, we need to race sometime. Are you available on Monday/Tuesday/Wednesday? My Mustang should be done in 3-4 months, and by the end of next year be pushing 5-600 horses :P.

Baltothewolf
Rush, we need to race sometime. Are you available on Monday/Tuesday/Wednesday? My Mustang should be done in 3-4 months, and by the end of next year be pushing 5-600 horses :P.

You bought a Mustang?