for a while, i have been having problem with my card, and i decided to rma it. i made sure i sent it through fedex by friday. it has been already a week and 3 days since i have shipped it and i have not heard anything from EVGA yet. nor an email or a confirmation that it'll be shipped except checking the RMA status. i really need my card, and just wonder how long does it really takes so that they finally send a new one or a better one. i sure hope i don't get the same card with the same kind of issues that i have been having for all the gtx 570s. i really would appreciate your help. thank you.

EVGATech_JaesonW
I see that your RMA was received and checked in on Friday near the end of the day. Once checked in, processing takes 1-3 business days before your replacement card will ship out. Shipping back to you should take 4-5 days via UPS ground.
 
We do replace cards for RMA rather than repair and send back your card just to speed up the process. You will not get the card you sent in back. 

i see thanks. when you send back the card will you send the updated bios, or unlock voltages. becuase every 570 gotten it always had issues when the card was on load. it freezed and everything.

Thanks. Yes I have test all the related hardware that may be causing the issue as well. But everything seems to be working fine. Just as I have reported and asked for help. What I got for the answer what's mostly that the car had to be modified in the voltage or update bios. I appreciate your help. Thanks. Hope to get my card working or if not a good exchange one.

I wish My RMA went as smooth as yours did. 

Hello JeffVassallo,
 
I do apologize for the troubles with your RMA Process.  I can confirm that we do make every effort to assist all of our customers as much as possible to ensure that there replacement process is seamless.  As your product arrived physically damaged from transit, we can confirm that we are holding the product in preparation for your shipping courier claim.  Please let me know if you have any additional questions and I will kindly assist you.
 
Regards,