dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Hello everyone. This is my first post, unfortunately is about an issue with my EVGA GTX 580. Today it start to get artifacts(horizontal white thin lines) and the driver is not recognized by the system. I guess that is about one memory or the GPU that will need a reball/reflow. I mentioned that nothing that could overload the card has been performed in the last month. I tried in 2 slots of my motherboard and on the output of both DVI connectors. Also 2 different drivers installed. I spotted some oil spots on the PCB coming from the thermal pads mounted on the VRM and memories. If you have some suggestion, please let me know. Thank you.
Attached Image(s)
|
_BrittonT
iCX Member
- Total Posts : 288
- Reward points : 0
- Joined: 2013/06/27 11:04:05
- Status: offline
Re: GTX 580 artifacts and driver fail
2014/04/19 17:33:21
(permalink)
Try the card in a different pci-e slot, different computer and or a different card in this system. To help determine where the problem is.
|
Vlada011
Omnipotent Enthusiast
- Total Posts : 10257
- Reward points : 0
- Joined: 2012/03/25 00:14:05
- Location: Belgrade-Serbia
- Status: offline
- Ribbons : 11
Re: GTX 580 artifacts and driver fail
2014/04/19 19:42:03
(permalink)
You can try to clean gently graphic card with isopropyl alcohol, change paste and new thermal pads.
Did you notice yellow mark Unknown device in device manager and before problem with graphic card?
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/20 01:07:35
(permalink)
I have plugged the card in another slot, the thermal paste was changed 3 months ago. There was no yellow sign last time when I checked(when the last driver, not beta, was installed). The next step is to try it in another pc, to clean it and to change the thermal pads.
|
Vlada011
Omnipotent Enthusiast
- Total Posts : 10257
- Reward points : 0
- Joined: 2012/03/25 00:14:05
- Location: Belgrade-Serbia
- Status: offline
- Ribbons : 11
Re: GTX 580 artifacts and driver fail
2014/04/20 01:16:25
(permalink)
Maybe that "oil" comes from thermal pads because higher temps I hear for that and before few times.
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/20 01:46:06
(permalink)
I have monitored the temperature and never goes more than 70(in games, never tested in furmark or other software). That oil must be non-conductive, I have clean it with soldering flux.
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/20 05:57:12
(permalink)
And a picture with the artifacts.
Attached Image(s)
|
Gomez99
CLASSIFIED Member
- Total Posts : 2637
- Reward points : 0
- Joined: 2013/03/28 16:53:08
- Location: L.A.
- Status: offline
- Ribbons : 14
Re: GTX 580 artifacts and driver fail
2014/04/20 19:01:22
(permalink)
That type of artifacting looks like VRAM issues to me. Are you overclocked?
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/21 11:32:49
(permalink)
The card is SC (superclocked) version, never overclocked by me.
|
Sajin
EVGA Forum Moderator
- Total Posts : 49165
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: GTX 580 artifacts and driver fail
2014/04/21 13:28:43
(permalink)
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/21 22:25:27
(permalink)
The card was received as a gift, I have no paper for it. What can I do in this situation?
|
Gomez99
CLASSIFIED Member
- Total Posts : 2637
- Reward points : 0
- Joined: 2013/03/28 16:53:08
- Location: L.A.
- Status: offline
- Ribbons : 14
Re: GTX 580 artifacts and driver fail
2014/04/21 22:26:17
(permalink)
You can call evga and see if they can guest rma it for you
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/23 01:38:59
(permalink)
I can't register my product, I only have the serial number on the PCB, not the part number(I don't have the box). It is any chance in this situation for RMA?
|
NordicJedi
EVGA Forum Moderator
- Total Posts : 12570
- Reward points : 0
- Joined: 2007/07/16 21:05:08
- Status: offline
- Ribbons : 77
Re: GTX 580 artifacts and driver fail
2014/04/23 02:47:57
(permalink)
The serial number is what you need to start with. Contact EVGA support, as the card may or may not be within warranty, depending on when the card originally shipped from EVGA and/or the unique situation for how you received the card. Please do not post your serial number here, however. Send an email to support@evga.com or give them a call at (888) 881-3842. Support is open 24/7.
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/24 01:30:44
(permalink)
My Serial Number sticker is missing. It's not so good idea (for the customers) that the serial number sticker to be glued on the PCB over the components. It will fall down shortly. The S/N on my card is one from the production process, as the support team said, I guess that I have no chance for RMA. I've ordered an EVGA GTX 660 due to the power consumption and performance, hope I made the right choice continuing with EVGA.
|
bob16314
Omnipotent Enthusiast
- Total Posts : 8048
- Reward points : 0
- Joined: 2008/11/07 22:33:22
- Location: Planet of the Babes
- Status: online
- Ribbons : 761
Re: GTX 580 artifacts and driver fail
2014/04/24 02:07:44
(permalink)
Solder cracking somewhere on the PCB may be the problem, it's not as common as it used to be but can still happen and cause all kinds of issues..You can disassemble the card and bake only the PCB just like this if you want to try it..200C/385F for 10 minutes or so should reflow any cracking that might exist..With any luck, that will fix it and you could keep it as a spare or sell it or try it as a PhysX card or whatever..Might last a long time (or not) if that fixes it, who knows..Bake it with the GPU side up if you do it, not down like in the video, that's wrong, components may fall off..Don't forget to register your new card when you get it.
* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * "Whatever it takes, as long as it works" - Me
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/24 04:41:14
(permalink)
This is the last solution, I know something about re-flow and re-balling. I have 2 hot air stations, I don't have to put the card in the oven. I just want to know if this is a GPU, VRM or memory failure. Regarding the new card, I will register it before installing in my PC.
|
Gomez99
CLASSIFIED Member
- Total Posts : 2637
- Reward points : 0
- Joined: 2013/03/28 16:53:08
- Location: L.A.
- Status: offline
- Ribbons : 14
Re: GTX 580 artifacts and driver fail
2014/04/24 10:14:49
(permalink)
Looks like a memory issue so try the VRAM first
|
Zectorxz
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2014/04/24 17:03:16
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/24 17:07:37
(permalink)
I think I just encountered the same issue after trying to update my video drivers.
Uninstalling completely and reinstalling Nvidia Drivers 331.93, everything went back to normal.
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/24 22:49:12
(permalink)
The artifacts looks like the one in the picture posted above? The problem is that I tried to install different versions of driver without success. Strange that the fault came during reading on-line newspaper, no other application was opened.
|
dani4utd
New Member
- Total Posts : 14
- Reward points : 0
- Joined: 2012/05/23 00:34:13
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/04/27 13:08:05
(permalink)
My card is alive! After re-flow my card runs again. Hope I will enjoy it for a long time.
|
bob16314
Omnipotent Enthusiast
- Total Posts : 8048
- Reward points : 0
- Joined: 2008/11/07 22:33:22
- Location: Planet of the Babes
- Status: online
- Ribbons : 761
Re: GTX 580 artifacts and driver fail
2014/04/27 17:55:59
(permalink)
That's cool  ..Figured a reflow would prolly fix it..Yeah, hopefully it will last a long time.
* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * "Whatever it takes, as long as it works" - Me
|
jcreeden
Superclocked Member
- Total Posts : 233
- Reward points : 0
- Joined: 2004/04/25 14:25:35
- Location: Asheville, N.C.
- Status: offline
- Ribbons : 0
Re: GTX 580 artifacts and driver fail
2014/05/20 20:38:40
(permalink)
I had the exact same visual artifacts with the exception of blue and green horizontal lines with my 580gtx recently and I'm waiting for a replacement to arrive in a few days. First RMA I've had to do since my
7800GS KO AGP years ago! EVGA makes solid cards and has the best CS in any company I've ever had to do business with. Looking forward to getting my game back on soon!
Asus Rampage IV Formula Intel Core i7 3930K @4.5GHZ eVGA 580GTX @850/1700/2025 8GB G.Skill Ripjawz Z Series DDR3 @2133MHZ OCZ Vertex3 SSD 120GB Sata III WD Caviar Black HDD 1.5GB Sata III LG Super Multi DVD-R/RW 24x Sata II Noctua NH-14 CPU Cooler CoolerMaster HAFx-932 Blue Edition Soundblaster X-FI MB2/Realtek (onboard) Samsung 22" LED/LCD 1920x1080 2ms Saitek Eclipse II Keyboard Logitech G500 Gaming Mouse
|